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Friendly and nice people, got my vehicle in and out in... - bill.bazyn
Friendly and nice people, got my vehicle in and out in timely matter, can trust them to do it right
Had 2 vehicles in for service at the same time. Both... - jimhaysf
Had 2 vehicles in for service at the same time. Both vehicles are under warranty. Was great that they provided 2 loaners for my wife and I. Had my wife’s Explorer in first. Was leaking oil and coolant was disappearing. They replaced the valve cover. Then they said they resealed the front cover for the using coolant issue and changed the oil. picked it up. Got it home and looked it over. The oil filter was never changed. The front cover was never resealed. brought it back. They changed the engine oil and filter again to make sure. The front cover was just a glitch in there IT system. The using coolant they could not figure that out. Got it back and then the check engine light was on. They replaced a sensor. Had to wait 2 weeks for it. The pick up had an oil leak on valve cover and turbo. Had an engine noise. Had a left front wheel noise when in 4x4. They replaced both valve covers. They replaced timing chains and phasers. They replaced the water pump. They replaced the left turbo. They put locks in the front hubs. They could not figure out the left front wheel noise. Got it back. The A/C belt shredded and engine was making a ticking noise. Found a grommet laying on top of the radiator. Found both front charge air hose brackets missing nuts and hardware. Found intake pipe to have a broken zip tie hold down hole broke off. Found harness just laying on engine. All zip tie tree clips broken. Coolant was low. Grommet that was laying on radiator was a hold down for a charge air tube. Brought it back. They replaced both brackets. They replaced the intake tube. They installed all new tree zip tie clips. They replaced the A/C belt. Made me pay for that.
Had to bring the Explorer a the truck back again. Explorer had the crankcase code again. Replaced a PCV valve. Light seems to stay off now. The F150 had the belt squealing, an engine ticking noise and abruptly down shifting when coming to a stop. They found nothing wrong with all concerns.
There is no quality control. They just trust that there techs do the right thing. That’s not the case.
The service was prompt, the workers were attentive and... - Silveira
The service was prompt, the workers were attentive and pleasant, good location to get in and out fast, and scheduling over the phone was easy and again worker was helpful.
Unfortunate mistake on the dealers part caused an issue... - C.harvey2313
Unfortunate mistake on the dealers part caused an issue with our coolant line. Asked that the entire repair cost be absorbed, the dealer would only cover a portion. I still have yet to receive a call back from the service manager. Terrible customer service.
Brought my vehicle in for an alignment, took them 2 days... - Ender515
Brought my vehicle in for an alignment, took them 2 days to get it done. When I called to ask if it would be done the first day, the guy on the phone was extremely rude and not very cooperative.
The salesman, Jason, was very helpful in getting... - stancoss2
The salesman, Jason, was very helpful in getting information to me quickly. I appreciated his courtesy and expertise. The distance for a test drive proved too great an issue, but the customer service in giving a price and providing options was excellent.
Terrible service. Offered $4,000 less than a fair price... - Jessicastroup
Terrible service. Offered $4,000 less than a fair price on a trade in. Used vehicles were over priced. Would not recommend this dealership to anyone.
I dropped my new car off one of the many times for water... - Snoopy198869
I dropped my new car off one of the many times for water leaks. When I dropped it off I happened to have the dash display of the tire pressures visible. All the tires were showing good. 20 minutes later they drove my car out and said the issue was fixed. I got in the car and immediately the low tire warning came on. The rear tire was very low. I went back inside and said I had an almost flat tire. They sent someone out to remove the wheel and check the tire. They found no issue with the tire, installed it and charged me $20 plus tax. The next day the tire was flat. I pumped it up and drove to another shop to have the tire repaired. The other shop person immediately saw a nail in the outer sidewall between the tread and sidewall which warranted new tire, $235. I was told it was almost impossible to have this happen accidentally, which made me believe this was done on purpose somewhere. My warranties are over. Watertown Ford Chrysler won't see my vehicles for service ever again.
Awesome hassle free experience - Tyler
Just purchased a truck from these guys this weekend. Everyone we dealt with was awesome especially Allison!! I would definitely recommend anyone looking for a vehicle to get a hold of Allison.