On August 23, 2025, my family bought a pre-owned 2011 - Tyler
On August 23, 2025, my family bought a pre-owned 2011 Audi Q7 from Vehicles Nashville (1938 Elm Hill Pike, Nashville, TN) through salesperson Seth. We were looking at another vehicle, but Seth persuaded us into this one. The dealership plays worship music, has mini Jesus figures and Christian signage throughout the office. My son liked it because the music reminded him of church. We trusted them as a values-driven business.
From day one, the Q7 has had severe overheating issues — the temperature climbs or warnings activate after only 10-15 minutes of driving. We’ve been forced to limit trips to just 5-minute school or hospital runs. We cannot do normal family drives without fear of breakdown.
Timeline of service failures:
• ~1 week after purchase: Took the car for nearly 4 weeks; claimed water pump replacement (appeared used or possibly not done).
• ~1 week after return: Same issue continued. Took it back for another ~4 weeks; said pressure test found “nothing,” claimed they ran it for days but couldn’t recreate it, and provided no test results.
• Same week we got it back: Overheating happened again on the way home from work. Brought it in for ~2 weeks; again “nothing found.” They then said it was no longer their problem because we bought it “as is” and paid cash.
Seth had earlier said if the problem wasn’t fixed, they would “work something out” — possibly a refund or different vehicle. That never happened.
We also took it to their recommended shop, Valdez Motorsports on Winford Ave. They were equally unhelpful, did nothing effective, and provided no invoice.
Other issues since purchase: seat backs have fallen off (reattached with aftermarket glue), A/C takes forever to cool, and a side panel fell off while driving.
This has been incredibly stressful during our family’s medical battles. Chemo started in November 2025. In early October 2025, right after one service visit, we rushed our child to the hospital where he was diagnosed with a glioma on his optic nerve. I now spend ~$40/week on coolant and oil just to keep it running. We’ve cut back on family activities and my hour-long work commute is much harder with only one reliable vehicle.
The contrast between the worship music/Christian atmosphere and the way we’ve been abandoned — especially while dealing with cancer treatment — is deeply disappointing.
Vehicles Nashville, please make this right. Provide a proper repair with new parts at your expense and a real warranty, or honor what Seth mentioned: a buyback/refund plus expenses, or credit toward a reliable replacement vehicle. Contact me directly to resolve this.
I cannot recommend this dealership or Valdez Motorsports. Look elsewhere if you want honesty and follow-through.
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