I bought a car on October 11th on October 23rd it would not start, at all. I am a stay at home mom and rarely ever drive. I spoke with someone on the phone who said "If you can get it down here we will take a look at it for you". So we had it towed to cars etc from west knoxville (expensive) and they ended up saying it was a bad starter. Now out of fairness I assumed that since I had the car less than two weeks and it was completely immobile now they would, in good faith put a new $60 starter in it for me. Well I spoke with James the owner and he had a terrible attitude with me from the start and gave me the run around about how it was illegal for them to fix it for me, then when I said that it was not very fair he said "well then come get your car and let someone else fix it". well as a woman who knows nothing about cars my hands were tied, I have no transportation to get my daughter to and from school and if theres an emergency what could I do? So I will have to get it fixed and I just thing It was very bad business on their part. I have dealt with dealers in the past who would have gladly fixed the issue in good faith with no questions asked. I understand the car is technically mine after I drive it off the lot, and if it had been months i would not even have called the dealer about it,but it was 13 days after i bought it. I was in tears after talking to James and am still shaken up about how he treated me over in his words "a cheap fix" yet he was unwilling to do the right thing and fix their defective car. I am sure I will have to move on and deal with it without a suitable resolution, but I dont want another woman to have to be treated as I was. I am sure he wouldnt want anyone to treat his wife or daughter that way. very sad and dissapointed in this company. Definitely gone down hill from what it use to be.