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Poor Ferrari Quality & Parts Supply - WJG
I received a new Ferrari. Waited for 2 years for the car. I receive the car and it gets delivered to me. (I didn't purchase the car through Boardwalk Ferrari). The original dealership where I purchased the car, had arranged at my request, to have the car clear wrapped to protect the paint. The car arrives to my house with 33 miles on the car and a clear wrap job which could only be described as horrific, considering the price point of this automobile and the wrap. I'm disappointed that there was apparently no quality control when the Ferrari was originally wrapped and allowed to be sent to me in that condition.
At mile 73, a check engine light comes on (4 days after I received the car). I call the dealership where I purchased the Ferrari and they provide some support on what to check. To no avail, they arrange for Ferrari to come with a Flatbed truck to take the car to the nearest dealership. The car got transported to the dealership on June 12 with 113 miles on the car. Due to various tests required, the Ferrari dealership puts another 38 miles on the car. They later determine the car requires new fuel rails and arranges for new parts. On June 27th, Boardwalk Ferrari notify's me that the fuel rails will take 7 - 14 days to arrive from Italy. During this time of waiting on parts, the original Ferrari dealership where I purchased the car, arranges to get the clear wrap fixed at another company near Boardwalk Ferrari. It's determined that the original wrap needs to be stripped from the car and new wrap installed. On July 13th, I'm informed that one of the parts ordered from Italy is on back-order. The car wrap was completed on July 19th and sent back to Boardwalk Ferrari but I'm still waiting on parts. I have not been informed if the parts have arrived yet. I had the car in my driveway for ~7 days before it was sent away for repair. Between the testing of the car to source the problem, then the ordering time of the parts and subsequent back-order involved, the car has been out of my hands for 39 days and I still haven't received the car back.
The point I'm making here is the fact that at the price point of this particular car, it shouldn't have a check engine light come on at 73 miles and then the car goes away for 39 days and still counting. If Boardwalk needs to perform some quality drive tests when the new parts are installed, basically, Ferrari at the factory or dealership to check the car will have put more miles on the car than I have and have had the car 5 times longer than I have.
The service people at Boardwalk Ferrari have been respectful and helpful up to the point when things are seemingly out of their control. They've been honest and transparent. All things I appreciate.
The problems I've encountered in my opinion, have everything to do with the build quality of this vehicle. There are certain expectations when you purchase a Ferrari for what can be described as an "excessive" price. Yes, it's a want, not a need. With that said, I'm disappointed with Ferrari and the build of this particular vehicle. I know this is suppose to be a rating of the dealership but maybe Ferrari needs to send something to it's customers about what I think about their build quality of the car. I've received 1 questionnaire from Ferrari in Italy and it focus's on the purchase process and dealership where I purchased it from. This review is from the dealership from where the car is getting repaired.
So, "What do I think about Ferrari and their overly priced car"? Buyer beware! If you purchase one of these cars, you may not have any problems. I would suggest however for your own peace of mind, if you purchase a Ferrari, live close to a dealership as it could very well end up spending more time with them, than you!
Top Reviewed Specialists At This Dealership
Ferrari Sales Manager
A/C checkup - Philip N.
I was have problems with the A/C putting out warm air after driving for approximately 2 hours in 85+ degrees. I had an idea as to why which was confirmed. They had me in and out in no time at all, which was nice since I drove 160 miles one way for the checkup. Everyone I worked with on this trip was wonderful. I would recommend this dealer.
First class service - Gemjag
The new location is spectacular and the service department and advisors are very good. They are knowledgeable and responsive and do a great job of keeping you informed of progress on your vehicle. I highly recommend this dealership
Excellent experience - Rao
Excellence of personal attention, response delivery & service. But is DFW area. Chris closed the deal lass than a hour & complete the paper work so fast. I have a good experience by car with him as well as after sale also excellent response.
Couldn't Have Been Easier - OKC
I just picked up my 2014 Corvette Stingray and I could not be happier. I work overseas, literally half-way around the world, and was only looking online with no real intent to buy until I returned to the States. However, when I saw this beautiful Vette with low mileage I decided it couldn't hurt to make an inquiry. Along came Cali Leal and the rest, as they say, is history. Cali, and others who I spoke with, were incredibly helpful without the slightest pressure. I wanted a video, the next hour I had a video in my inbox. I had questions, she transferred me to the person who could answer my questions. In short, I wound up buying the car with my wife signing the papers (ain't Power of Attorney a wonderful thing?). I flew in over the weekend and the car was waiting for me when I got there. All I had to do was shake a few hands, give Cali a big hug, and drive off. This couldn't have been easier. I highly recommend this dealership and if you do call or go by, ask for Cali.
Great Experience! - Elizabeth A
Very professional and knowledgeable about all the vehicles and made the whole transaction very easy. Hector was our salesman and he made sure everything went smooth and quickly. They have lots to choose from and once we made our selection the process only took about an hour and we were on our way home with our new car!! ??????
poor service and incompetent technicians - deeky
Helfman Maserati is a horrible dealership they have poor customer service and they do not treat they customers with the treatment a 100k car ownership should get!! My car has been in shop for 5 months now!! The technicians are incompetent they went thru 3 service managers on my car case that they fired for incompetence. Report them so maserati can do better with they dealerships!
Essence Maserati Alfa Romeo
Pre owned Sales Manager