We are not at all happy with the purchase of our 2022 - AllenH
We are not at all happy with the purchase of our 2022 Suburban Z71 that we bought August 29, 2026. First, we were looking only for a Suburban. They did not have one in Tyler, and showed us the photos online of the ones in Longview. We liked one, and our salesman, Mark, said they had a driver in Longview and could bring one to Tyler, no obligation, to look at. We said we wanted the brown Suburban, and a white one came instead. We didn't like that one, and had the correct one sent over. It is on a Saturday getting late in the day. I wish we had just drove to Longview ourselves to look at it. We knew we wanted that one, saw the photos, but since it was the end of the day and we got approved for the brown one, we signed papers on it before it got there. We knew enough about, seen the pictures. BUT......then it got there, it's after closing, and MAJOR scratches ALL over the driver side (front to back). Our salesman was surprised Longview had it on the lot that way. We were not happy with that at all, and they are deep scratches. We were told to just bring it back Monday and they will take care of it. We get it home, and my husband finds the coolant is low and the belt was literally chewed up and needed to be replaced. Seems like Longview did not check this vehicle out at all. We take it to Mark in Tyler at 9 am on Sept. 1. We get it back after 5 on Thursday, Sept. 3, as the timing of our purchase was because we were going to the Houston area for Labor Day weekend and with 7 people and luggage, we needed the room. However, this purchase was coming anyway, but THIS specific timing was in time for our trip. (we were not called until after 5 pm on that day, I had to text Mark and ask if it was ready, we had to get it packed to leave early that morning). The scratch repair - it was done with a pen and not all of them were "tried" to be covered up. The first thing Mark said was, "You are not going to like it". My husband was at work, I called him. He said that will not work, we were going to have to bring it back AGAIN! The belt was replaced, coolant filled. We get back from our trip, coolant was down again. We have to take it back again, check the coolant to see WHY it is losing coolant, check the oil (not always showing on the stick at all, and that is hours after being parked). Of course, they will fix the scratches somehow. We got back from our trip late on the 7th. We ended up taking it back the following Monday morning, September 14. For the VERY LACK of communication from our salesman that stated he will keep us updated, he is not. My husband was called by Scott in the shop in Longview, September 18, they fixed the scratches (our salesman said he has seen the pictures, but we have not). He said it will be next Friday before he even gets it in the shop. For a car you just sold us, that should NOT have had these specific problems, should not have even been PUT on the lot like it was, WE REGRET ever signing the contract, we would not have bought that suburban like. You know, we trusted them. ALSO, our contract on the extended warranty mileage is wrong, it is 3,000 miles less than the car had on it when we purchased it. When we first took it back to them, we only drove less than 100 miles. We have NOT been contacted by anyone about what will take place to correct that.
We feel like we are big suckers that signed and to them we are screwed and can't do anything about it. We are not happy with the Tyler or Longview Peters. We have never purchased from them before, and we will NEVER purchase from them again. In fact, we have a contract that IS NOT EVEN CORRECT with the right mileage, we don't even know if the repair will be fixed correctly, we don't know if the scratches were repaired satisfactory, WHY DO THEY CARE!???!!! They got us to sign a contract! They are DONE WITH US!!!!! Just like any other car dealer. Completely REGRET buying from them!
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