Great experience. - MARC.MCLEMORE
Levi and Jeremy were both very knowledgeable about the CRV and easily confirmed our decision to buy that model. We were thrilled to learn they could get one in the color we wanted. We have no complaints about the car or the buying experience.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant "Honda Butler"
Certified Sales Consultant
Certified Sales Advisor
Customer friendly - Drew Goaslind
My wife and I were very impressed with the service we received from here. They let us go about it the way we wanted to, answered all of our questions, and even gave us all the options that we had in terms of money and anything else. They got us into the right vehicle and allowed us to make the decision with no gimmicks. Absolutely recommend and love Ken Garff Honda!
Awesome experience - Hondagal
I just bought brand new Honda CR-V EX here. It was a great experience. The sales person Bradley answered all my questions via email before I even got here. The finance guy Alex was very helpful and knowledgeable. I highly recommend this dealership!
Very willing to meet our needs - Clint & Kiz Rogers
Franco was our salesman and he did a phenomenal job. He was knowledgeable and helpful. We are looking forward to dealing with Steven Wade at a later date for another vehicle purchase thank you Franco you made our Experience very pleasing. Clint & Kiz Rogers
Wonderful! - Idahomama
Great service and I love my new car! Stephanie was wonderful to work with! I always enjoy buying with her as she is very knowledgeable about her job, listens to my concerns, and makes sure that everything is taken care of.
Commission based-they only care about making money - sbp3269
After taking my car in 4 times with a low tire pressure light, I was finally told that they found a nail in the sidewall that was unrepairable.
They looked at the tred on the tire and insisted that I had to buy 2 new tires because replacing only one tire would cause pulling and other problems.
When i bought the car from them, I bought an extra tire/road hazard warranty.
As soon as they realized that THEY would be paying for the replacement tire, and not me, the story suddenly changed completely.
The man I was working with for the warranty had not looked at the tred at all.
The warranty will only cover replacement of the damaged tire. There is no need to replace a second tire. You wont have any problems at all. Its only a problem if you have a 4 wheel drive--you have a two wheel drive.
I asked how he knew it would not be a problem when he hadn't even looked at the tred.."I don't make the rules"
A month earlier I had gone in for my 15k checkup.
Car said oil life was at 80%. "You need an oil change"
Air filter is at 70%. "You need to change the air filter"
Tires show even, normal wear. "You need an alignment"
Engine is not dirty. "You need your engine compartment steam-pressure washed"
"These are standard services we always recommend to every customer at 15,000 miles"
Even if your car doesn't need them. They want you to fork out $400 for unnecessary services...just so they can make money. They don't care about the customer at all.
Terrible customer service - mharris
I had scheduled an appointment in advance to have my recalled airbag replaced. After taking time off of work and re-arranging my schedule, I show up at the dealership and they tell me they have run out of airbags.
No one bothered to call me in advance to reschedule. Instead, I had to waste time driving to and from the dealership. A simple phone call in advance to let me know they needed to reschedule would be have been appreciated.
Terrible customer service. I will never use Ken Garff for any future services or buy a car from them in the future. Have some respect for your customers when they make appointments.
Knowledgeable staff and very low pressure - ZE
Stephen was awesome! He was patient with all of my questions, helped answer everything he could and was super chill. I would definitely send my friends and family to him to assist in a car purchase. Chris was a big help as well in meeting my wifes many preferances and helping alleviate some of her concerns. Matt helped us with financing and was very knowledgeable about everything. We had a lot of questions and he always had the answers. Nobody pressured us to make any decisions and I feel like this is a superior place to buy a car.
Ken Garff Honda Riverdale
Sales Team Lead
Ken Garff Honda Downtown