Easy Decision - Turtlewax
We decided it was time for a new car. After running to eight dealerships, it was obvious that we would get the best deal at Performance Honda. Low pressure, friendly staff, and fair pricing.
Quick 15000 Mile Service ofmy RX 5 - Peter0323
Perfect Service, quick and easy. Air filter for the engine needed to be changed. Service department was prepared and knew what was required. I was done in less than an hour. Thanks!
While I anticipated a 4-5 hour repair, all staff were great - steve
I anticipated a 4-5 hour repair, staff did it in 1 hour via their experience and training. I benefitted from that visit. Road travel is safer with good windshield wipers and wash.
Great Sales Service - Impressed
Johns straight forward and timely responses to my questions helped confirm the decision to go with a Honda Pilot. No pressure and timely follow up made our experience very pleasant and refreshing.
Very poor communication - ScubaMJ98
The communication from the internet managers is very poor. I called on an add from the internet for a van that they posted. I was told that it would be ready for me to view when I arrived. I told them I was coming from an hour a away and they called me when I was 10 minutes from the dealer that they couldn’t show me the vehicle. So the advertisements that I see for hearing and communicating seem to be just that advertising!
Terrible - B@nanas1
We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the deductible. The man asked if we would also like to have the front bumper and headlight fixed since we didn't have to pay the $500 deductible. This damage was from a different incident so we clarified SPECIFICALLY that we would not have to pay the deductible. He assured us that it would all be included together and nothing would be due. Well of course we go to pick up the car today and they say they processed them as two separate claims and we could not have the car until $500 was paid. Though the employee was at fault, there is absolutely nothing management would do about it.
To top it off, the headlight is STILL out and there is a NEW scratch on the back bumper that was not there. (We have photos as proof of the day of the accident that there was no damage to the back).
Get it together Honda. You're all about money and couldn't care less about customer service. DON'T BUY FROM HERE.
Best car buying experience - Jen
I had the best car buying experience here, all thanks to my knowledgeable salesperson Jordan! I strongly encourage anyone who needs a salesperson who listens and is patient to ask to work with Jordan I promise you won’t regret it.
I'll not use this service again - out of shorts.
I went into young service to get an oil change. I used a coupon from a mailer they sent. When I went to pick up the car the price was the same as I had paid last time. I asked if they had used the 24.99 coupon. I was told that they had used the 10.00 dollar coupon because I have synthetic oil. The 24.99 coupon states that synthetic is extra. I expected it to cost more than the 24.99. Then I was told that my vehicle used 5 more quarts of oil than most cars. So in the end I paid as much for my oil change as I had the last visit. Don't believe everything they tell you.