Great service 4 - Ml350
Tammy I the service department did a great when I called to schedule service. She verify the right part, price ,and that it was in stock. They she made an appointment for me to come in. When I arrived she greater me and called me by name and said that it had been a while since I had been in. She asure me that they would get it in and taKen care of. When it was complete she respected my time and got me in to the paperwork and got me out. After she thanked me for coming In she said just let me know when you need us.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Leasing Options - Gabiella
Having numerous questions as a potential leaser, Paul Schwann exemplified patience and knowledge of not only the car but leasing laws as well. Discounts and special package offers were computed into my car estimate which resulted in a “sweet deal”. Priceless!!!
Sales Consultant and Leasing
Sales & Leasing
Excelent custumer atention and professionalism - harbelo
I bought an Infinity QX30 awd but after taking it at home and driving in the highway it feel the car was not a match for me. The next call the dealer and speak with chuck and explain if I could returned the car and find a better option for me. He was more than pleased to help me in this situation. I went back to the dealership the next day, changed the qx30 for a q50. They worked through all the paperwork and help me with my purchase. I am satisfied with their service.
Review of Nikolay Mursin - Dean1
What a tremendous s sales experience. Literally this is the best and most positive experience I have ever had. Nikolay was like talking to a neighbor I had known for years. He worked with us since my wife has chemical sensitivities and drove the 2109 QX60 off the showroom floor to outside where she could conduct an objective smell assessment. He achieved the price I was looking for as well as provided incredible customer service. He helped me turn in my rental car across the street and then ensured I was aware of how all systems operated. Thanks so much for this great experience.
Real People that Care - sbrowdy
General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up and Brian and his crew Amir and Samir really made the transaction simple and easy the selection process was very quick price and payments were presented in a very transparent fashion then paperwork was handled quickly and a very clean and prepped QX50 was in our driveway. Fast forward to this week my son in law totaled his car and we decide to return to Passport which had a great selection of pre-owned Infinitis in their inventory to choose . We chose a very nice well maintained 2015 Q40 and again Brian , Amir and Samir made the transaction very simple and easy and now there is a Certified PRe-Owned Infiniti in the family . The personal service that Brian and team provide will always keep our family returning for all of our Infiniti Sales and service needs ...Awesome Job boys and thanks very much for a fantastic experience
We were very pleased with the service we received and the... - smurden
We were very pleased with the service we received and the price and quality of the used car. The salesman and finance manager were knowledgeable and great to deal with.
Outstanding Service - cleom2000
My husband and i had the please of meting Margie, and her sister Lavern. These two ladies make the process so easy. I would say they are the Beautiful faces of Pearson Infinite on Midlothian Tnpk. Both these ladies took there time with us. explained every detail and the process that paperwork that they would take us through. They helped us walked out with out dream Luxury Vehicle QX80. I would recommend asking for them both. They are a Blessing from the begging of the process to the end of it.
Berglund Luxury Roanoke
Sales Manager - Mercedes