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Brian Thompson demonstrates his experience and dedication... - Julia Rodriguez
Brian Thompson demonstrates his experience and dedication to his customers by balancing his workload with professionalism, excellent customer service, and expertise that provides consistent trust in Hall Acura VB..
Top Reviewed Service Specialists At This Dealership
Outstanding Customer Service - Marie
I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall Acura and spoke with Mr. Fleming asking about Hall Acura maintenance personnel servicing a Honda. He assured me that the maintenance team was experienced in servicing not only Acura engines, but Honda engines as well. I brought my car to Hall Acura to be looked at. Mr. Fleming was professional and knowledgeable on the phone as well as courteous in person. He inspires trust. As a woman, I never felt that I was being patronized. I now have an alternate dealership that I trust to take my vehicle to for service. GREAT TEAM!
Acura Certified Master Technician
Since my original purchase in 2002, I have always been... - Jack h
Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s condition. He has guided through the best recommendations which has lead me to a 350,000 mile odometer reading.
I am always grateful for the attention to detail and... - vswright
I am always grateful for the attention to detail and excellent service at Duncan Audi. I am always welcomed as a friend and treated with concern, integrity, and transparency!
Outstanding - David
The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
No customer service - disappointed
It took 3.5 weeks to repair a bumper on my 2018 GLC Mercedes. In that time, not once did they call me to update me. When we tried to call them we would often have to call 2-4 times before someone would answer - we found very quickly that leaving a message did not work. The excuse for not getting the fairly common part was that it was ordered from Florida and the hurricane delayed shipping. Actually we brought the car in at least a week before the hurricane. Was there no other part in the whole country that was not in t he hurricane zone? At the very least, you would think they would call me. My husband had to take over calling because I was so frustrated. He found out that the car might be available today - when we got there and I told the manager that we had not received a call he turned to the secretary and she said she was going to call us. I had to laugh. The work on the car is ok but if you expect even a tiny amount of customer service, don't go here!
Service center lacks integrity and quality with maintenance - Kobi
They will try to take advantage of people who have no knowledge of their vehicles.
They said I needed cabin and engine air filters. Nope! I changed them less than 6 months prior and are still clean. They didn't even check them before claiming they need changing. They also told me I needed to change the brake fluid on two occasions,that's a no too. Here they go again, lying to me. The first time was after I had changed it 3 weeks prior and the second time was less than six months after I changed it. The vehicle has been driven less than 6k since I flushed the brake fluid.
I spoke with the general manager, and he was worst. He tried to cover up for them but didn't succeed because I did my homework.
They wanted to charge me $170 for the cabin and engine air filter. Both parts can be purchased, good quality for about $30-$50 and takes about 5 minutes to replace both. Anyone can do it. The worst part is that neither needed changing.
The only reason why I take my vehicle to this dealership is because I have a so-called VIP service (free oil change and tire rotation). It is not worth the ripoff. I will be changing my own oil from now on. Women, beware because you're a typical prey for this type of service department ripoff.
Mr. Yong Kim helped me with leasing a car twice and... - judy
Mr. Yong Kim helped me with leasing a car twice and walked me through the process thoroughly. Whenever I need help he's the one I call. Since my parents speak Korean its nice to have a Korean speaker helping out so everyone is on the same page. Overall I am always satisfied with the service provided.
I would not recommend taking your car to get serviced... - Anonymous
I would not recommend taking your car to get serviced here and I will never again. If you take your car here for one thing, they well convince you to do ten other things that is not needed so you end up paying 10 times more since everything is also overpriced. The customer service is horrible and they only care about the bottom line of getting more money out of their customers. I ended up getting second opinions on their recommendations later and most of the things they urge you to do is not needed but they make it seem like the car is going to fail if you don’t have them service these issues right away.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
Repair outstanding - NielK
Excellent repair. Completed when they said it was to be done. All employee contact was outstanding. I would recommend their collision repair to everyone. There were no surprises
BEWARE! Someone insured by Geico rear-ended my brand... - AMBD
Someone insured by Geico rear-ended my brand new car badly and Geico sent me here.
Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment.
Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned.
BUT WAIT. THERE’S MORE.
I then took it to another repair shop, the one my dealership sends its repairs to.
Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR!
After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart!
Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.