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Best dealership experience...ever - VWDavid
I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Checkered Flag. Krystl Stern and the other service writers are absolutely the best in the Hampton Roads area. I love the fact that they verify that you know the cost before they start the repairs. I'm always treated with respect and have never felt like I'm being taken advantage of. Highly recommend Checkered Flag VW.
Thank you Casey Subaru - Charles Frechette
Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again.
Top Reviewed Service Specialists At This Dealership
Set an appointment for a little service. Took our much... - BruceSimel
Set an appointment for a little service. Took our much loved Subaru in. Grabbed one of their bikes, just like I've heard advertised on the radio and rode the trail. When I got back my vehicle was ready to go. It was the easiest service I've ever gotten at any dealership. I can't remember specifically who I worked with so I'm giving everyone high marks. Thanks
Assistant Service Manager
no appt. service visit. - caporellikeith
Went to this dealer for a service on my Jetta hybrid. I was from out of town and needed to find a local one for my VW needs. I met with Mr. Rick Collins who was great. He gathered my info and got me in and out without waiting around all day. He was honest and helpful on info I asked about. He took me over to the parts dept. where I had a questions about tires for my hybrid. That's where I met Mr. Fred Mayer, who was great also . He inspected my veh. and gave me an honest answer to my questions. He also was great to have a conversation with. I have to say, both Rick and Fred are a GREAT asset to your dealership. Being Honest and humble is what both have. Keep up the good work that you do.
Again outstanding service by Jeff Cooper - Provas
I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always trust his advice. The service work is always outstanding. Thank you Jeff!
After giving the service department a 1 star review about... - Sammy
After giving the service department a 1 star review about my Touareg which they had for 2wks, the engine had blown out because of something they had not done properly on the filter which led to a build up of moisture in the engine and that is what caused the engine failure. I did not receive a courtesy call, neither did the service department return my numerous calls or even a loaner, so that's when i did the review and i finally got a call the following morning after doing the review, to pick up a loaner but thanks to Matt Seyfert who gave me a V.I.P. treatment and Catalina Dizon who took me under her wing like a mother bird, they were very friendly and professional with great attitudes and very thorough, they did not rest until i was satisfied and able to drive away in a brand new Tiguan. Thanks also to Abigail Rocklin who worked with me really well.
Excellent service they treat you like family, Carter,... - Yellowbird
Excellent service they treat you like family, Carter, Mike, and the Service Manager.
Always pleasant ( willing to sell me a new car. Great team awesome
I just had my first service for my new Mazda CX30. After... - Jack’s mom
I just had my first service for my new Mazda CX30. After a momentary problem owing to a misunderstanding about shuttling me home, they went out of their way to accommodate me. The rest of the experience was excellent. I would highly recommend Safford Mazda.
Service work - jacker1
I have used Flow for over 2 years since my purchase. All work has been prompt and efficient. Corona related issues create obvious problems (No waiting area)
Walk-in Oil Change - VR
Needed an oil change and Breyer VW was able to take me in without an appointment. Service was quick and I was on my way in no time. Very accommodating!
Best dealer around - Rite
When visiting the area I had a problem with my Forester. I contacted Terry Subaru which made my problem a priority even though they were backed up with service. They were professional and courteous, I also liked the fact that everyone had a smile and that they made it a point to social distance in their waiting room. I highly recommend this dealer.
Mr. Terry Hong - - Mercedes
I want to highly recommend Terry Hong from Sheehy Springfield. I am highly impressed with his exceptional customer services. Every since I bought my car in there Terry has been number one in answering all my concerts and resolving any issues. His impeccable job is equally done and it has been like that for three years now. I could not find a better person to deal with than him. Sheehy shall consider him a super valuable employee.
Outstanding - David
The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
If you are out-of-town beware of purchasing from them - T110dae
I live 3 hours away from Priority; however, they gave me the best price with lifetime free oil changes and a lifetime warranty on engine and drivetrain as long as I have them do the oil changes. Since I have a daughter who lives nearby, I decided to purchase my vehicle from them. I have twice tried to schedule an oil change with them with a 3 days notice. Each time I was told I needed more than one week to schedule the oil change. It just doesn't work out for me or my daughter to schedule a week in advance. I have explained my situation with them but they both times have been unable to accommodate me. A round-trip to them takes 6 hours of my time. Therefore the promise of free life-time oil changes and life-time warranty is worthless to me.
No customer service - disappointed
It took 3.5 weeks to repair a bumper on my 2018 GLC Mercedes. In that time, not once did they call me to update me. When we tried to call them we would often have to call 2-4 times before someone would answer - we found very quickly that leaving a message did not work. The excuse for not getting the fairly common part was that it was ordered from Florida and the hurricane delayed shipping. Actually we brought the car in at least a week before the hurricane. Was there no other part in the whole country that was not in t he hurricane zone? At the very least, you would think they would call me. My husband had to take over calling because I was so frustrated. He found out that the car might be available today - when we got there and I told the manager that we had not received a call he turned to the secretary and she said she was going to call us. I had to laugh. The work on the car is ok but if you expect even a tiny amount of customer service, don't go here!
Failure to Honor Fiat Warranty - Aitken,T.
My 85 year old mother-in-law purchased a new Fiat 500 from this dealership in 2017. She has had the car serviced there (they charged her $90 for an oil change/filter with "special" Fiat oil. They now refuse to honor their 4 year, 50,000 warranty stating that they no longer service Fiats. They told her she needs to drive to Fredericksburg or Newport News to have her side mirror repaired. No one told her, nor did she sign anything, upon the vehicle purchase that she would have to travel out of town to have her car serviced. This is unfair and deceptive business practice!
Review of Lindsay Volkswagen Service. On 26 Oct 2020,... - cstein40
Review of Lindsay Volkswagen Service.
On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 appointment. The issue was water leaking onto the drivers floormat when parked in the rain. From all the website blogs it appears to be a common problem where the sunroof drain tubes are clogged.
I took the car to the dealership vice my normal mechanic because the blogs said the problem was so common there may be a Technical Service Bulletin.
After calling a couple hours after my appointment time the service advisor, I won’t use his name, checked and said my 2017 certified VW had rust on the frame of the sunroof and it would cost $3500. I explained this is a common problem, on the internet, and if a 2017 sunroof has enough rust for the sunroof to leak it is a manufacturers defect and the part should be replaced for free. No agreement from my Service Advisor. I picked the car up the next day for $149.95 and the technician was not in to speak to and the advisor was still no help.
I took the car from the dealership to my mechanic who fixed the clog in less than an hour, said it’s very common, and fixed my seatbelt which had been twisted inside the pillar, I assume during the Lindsay VW inspection.
I called the original VW Service Advisor at 12:05 and said I’d like to speak to a Manager. He said they were at lunch. I called back at 3:40 and left a message that I would like to speak to a Manager. A Manager, I won’t use his name, called at 7PM and was helpful and knowledgeable. He said he knew the leak was a common problem and it would be odd for rust. He asked me to come in the next day and refunded me the $149.95. I did not mention the seat belt twist.
I received two generic robo texts asking how the service was on 29 and 31 Oct. I did not respond because this was my second negative experience at the dealership. The first time I wasted my time writing up the issue and got no response.
The first incident was on 27 Aug 2020 when I brought my VW GTI in for an oil change and tire rotation. All went well but the “Lindsay Volkswagen World Class Inspection” (actually says that on the invoice) recommended a four wheel alignment. I left the dealership and went directly to the NTB service shop where they offer a 5 year alignment. They said I had a bad brake caliper leak. I left NTB and went directly to my mechanic who confirmed the caliper leak and replaced the caliper. I wrote this up and sent it twice to the texts and got no response.
Bottom line: The manager tried to resolve but between overpriced estimates, bad diagnosis and a feedback system made designed to send generic texts I would take my business elsewhere.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.