Better than the local garage - cerec
Valley VW takes care of all my vehicles, no matter the make. And at the best prices. Going here for all my vehicle maintenance needs.
Top Reviewed Service Specialists At This Dealership
I get excellent service at the best price each time I go. - Tibba
I haven't ever been displeased the service I receive. Those in the service department are hospital which makes a big difference. They do a thorough job and I haven't had to go back for any incomplete work. They make you feel like family.
Great sales team and awesome service - Shane
The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and service my next vehicle with Casey
CPO Passet Sale - VW2016
My misfortune.... I had to get another car due to my car accident.. I got up with your dealership and met your sales staff. I met Everett and inform of my selection and specific budget. So he kept me inform of any vehicles, and on 30 Nov. He mentioned to come in and see a selection of a vehicle. So I drove it and looked it over and arranged tp purchase. He was there from the beginning to the service. The service manager Krystal had the ordered part had and even though I arrived at nearly 30 minutes. still managed to have the part installed. They ensure my concerns and little issues were resolved. Ty
Family Owned Dealer Great Service - Gwh123
The dealer is an older dealer but does the best work. Every-time I go there I have a great experience. This last time one of the staff was out sick and the service manager Mike Welch took care of me, he keep me up to date with the repairs. Its nice to have a family owned dealer that gives you the that home town feeling. I will recommend Alexandria Volkswagen to all my friends and family.
Again outstanding service by Jeff Cooper - Provas
I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always trust his advice. The service work is always outstanding. Thank you Jeff!
Expectations Exceeded - Francesco P Lager
I went in thinking something was wrong with my car, I had some symptoms that I was concerned with. After they did the diagnosis, there was nothing wrong with the car. I am new to VW so I’m not too familiar with how the cars run, so I didn’t know the things that were happening were normal. They cut the diagnostic price in half because of it. My service advisor was very friendly too. And they had an experienced technician talk to me about what I thought was wrong
Life savers! - ubguilty
Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided!
Repair outstanding - NielK
Excellent repair. Completed when they said it was to be done. All employee contact was outstanding. I would recommend their collision repair to everyone. There were no surprises
Scheduled oil change. - Luis J
Let me start by saying how professional everyone is at Flow. My scheduled service was 8:30 am. My service manager remembered my name. Turned over my keys and sat for about 1 hr while my car was being serviced.
I was offered a shuttle to take me home or work.
I also received a 20 point inspection on the vehicle.
WhT impressed me the most was no up selling of any kind. Thank you Flow for great service.
Excellent service - Mycar124
I just got back my car and was truly happy with the quality service. My representative Nabia Pirzada kept me well informed and took her time to promptly follow up with my insurance adjuster. Nabia worked with her repair team to deliver the car to me before the start of the weekend. I very much appreciate her help and the quality repair.
Worst Service Visit Ever. - ShortsJKU
This review is for the service department, specificity the service advisor, Jack Smith. I brought my 2018 GTI in this morning to have the drivers seat looked at because the seat bottom was creaking loudly when making turns at low speeds or when shifting in the seat. I am from Maryland and this dealership is by no means close to me, but I made the trip first thing this morning out to Tyson’s because they were the highest rated VW dealership in the DMV and I am very particular about who services my car. I made the appointment with Marcus but was told when I arrived at 7am that he was not in today and they instead put me with Jack Smith. Right off the bat he didn’t introduce himself and blatantly asked, “why are you here?”. I told him my concerns and that I made an appointment. He put me on a test drive with the shop foreman who confirmed the noise I was hearing. I was fully prepared to wait a few hours while they looked at the seat, though upon arriving back at the dealer, Jack came out, sat in my drivers seat and turned to me and said, “it’s a GTI, they make noises. That’s the kind of car you bought.” I’ve had the car 7 months and only have 3,000 miles on it. I refuse to believe that that was normal and I was shocked that a service advisor basically told me that it was a normal occurrence and that they could do little to nothing about it. I told him that I couldn’t believe his response, how dismissive he was about my concern and took my keys and left.
I decided that, since I took the day off from work to get this issue addressed, to drive back to Maryland to VW of Laurel where I leased the car from originally and get a second opinion. Within 30 mins of my being there they had road tested the car, confirmed the noise, and had 3 technicians looking at the seat to get an idea as to what it was. Turns out the frame of the seat bottom was the cause and they ordered a replacement and will be covering it at no cost.
I will never forget how dismissive and basically rude Jack was to me and will never be going back, for service or otherwise, to Stohlman VW.
Sound System Repair. - Bugger2004
Made an appointment to have the sound system checked on my 2004 beetle (which has less than 60,000 miles on it)because the speakers were intermittently sounding fuzzy. When the service department called to report their findings, they stated we needed a new radio to the tune of $650. We told them the radio was working fine and as we explained on our drop off service envelope, it was the CD player which was not sounding clear and asked if there was a separate amp for that. The rep was not sure, did some stuttering and said he would have to get back to us. Two hours later, we texted them for information. Fifteen minutes later they called and said now it was the amplifier and it would cost $1002 (at least that is where they would start). At this point we had lost faith in their ability to diagnose the problem correctly and told them not to do anything and we would pick up the car. When we went to retrieve the car, the dash board looked like they had taken a crow bar, screwdriver or some other inappriate tool to attempt to remove the radio. The entire dashboard has been gouged and scraped. Because they did not use the SPECIFIC TOOL that VW has to remove the radio and in all likelihood broke the tabs that holds the radio, they had to glue the radio back into the dashboard. The entire face of the now-gashed dashboard was COVERED in a sticky glue-like substance. So not only did we have to pay $149 for a misdiagnosis, we also now have a car that was damaged by the service department. We have used Karen Radley VW in Woodbridge for many years and have always received excellent service. I would drive 2 hours back there rather than EVER have this dealership service department touch my car again!
was a long time customer - not satisfied
Took vehicle in for engine light on dash. 1st visit they replaced gas cap and diagnostic for $160.00. 2nd visit they replaced a valve for $284.00. Went to pickup car and it wouldn't start. Needed to move shifter into gear and back to park to start and it did start. Never had this problem before. Figured a 1 time incident and drove straight to gas station for gas. Next day went to storage unit and found 2 seat cover pieces in the back hatch area. Wife was startled when she reached down to adjust seat back because the seat handle felt different, our daughter had identical reaction few days later, this is for the passenger side front seat. I squeezed together the mounting bracket cover for this same front seat as it was apart. The night light switch was moved to the off position. I can provide pictures upon request as well as email communication. Called dealer made appt.to bring car back. Got there and wanted to deal with 1 person, Allen, my usual guy. Jay said he was on phone and he would handle it. again stated I wanted to deal with 1 person. Jay was agitated and pushy and took my paperwork and started entering my information. I began explaining things, Allen came into room 5-7 minutes later, Jay leaves to replace 2 pieces from seat, Allen becomes angry at what I say and says he needs to involve his boss. Allen did not hear what I told Jay before he came over. Ty Rosser comes in and I explain briefly to him, he shows me another vehicle to compare seat handles, he says that looks the same to me, I say this handle is tighter you can't see that? And this vehicle was not nearly as well kept as mine. Ty states 2 different technicians worked on my car and the only thing left undone was the 2 pieces in the back. I asked for a complete list of everything touched, altered, or worked on and signed off by him as completed. Dealer denies touching front seat handle and mounting bracket cover, night light switch, and suggests a $782.00 repair for starting issue that's never there prior. and fuel issue.
I really just want this documented to support any future claims. We won't return to this dealer because we don't trust them anymore. I explained to them they get our business because we want things done correctly, and they clearly did not disclose the items they adjusted or worked on or touched during the fix. I got a parts list from the parts dept. so I can replace the handle myself. This will cost us free oil changes and st inspections as that was part of buying a new car there.
Damaged my car - Mike
In 43 years this is the first review I've ever left on a business. Unfortunately, 1 star is being too generous, but unable to leave 0 stars. First off, the review has nothing to do with the quality of my car, I've had my Jetta for a little under a year now and it's been a great car. However, yesterday I took my car to Priority VW for it's first oil change and inspection since it was covered under their "Priority for Life". But after leaving I stopped along the way home at a rest area and when I got out of the car I noticed scratches all over the roof and hood of my car that most definitely were not there when I left to go to Priority or gave them my car to get serviced. They were obviously new due to the fact that they even scratched away from dirt from where I haven't been able to wash my car lately. I had not left the sight of my car since they handed the key to me neither, so I knew nothing had happened after I got the car back from them. A part of me new I was likely screwed because I had already gotten about 45 minutes away and it would be denied when I returned. But, I decided to return anyway hoping they would acknowledge what they did and take care of it. In the end after speaking with the subjects in service that I just saw and the service manager I got the "that's strange", "I don't know what we have that would cause that", and "if anything comes up we'll let you know". Loosely translated, "we scratched up your car, we aren't going to do anything about it, and there's nothing you can do about it". So I'm done taking care of the damaged they caused on my own and all I can do is leave reviews everywhere possible. My suggestion would be to forget the great Priority for Life deal and take care of your car service on your own if possible. And, if you have to or choose to return to Priority for your car service, make sure you check your car over very well before and after they take possession. Preparing yourself with before and after pictures wouldn't be a bad idea either. They got me good, don't let it happen to you!!
Service - redskins17
I took my car for service and the horn was working perfectly. When I got the car back, the horn did not work. What a coincidence. Very obvious as the horn sounds automatically when the door locks are activated.
Worst experience with dealership - HenryJ
I went in to get a recall fixed on my car and when I did the first time they wanted to sit my car for days without providing a loaner. That was frustrating so I brought it in another day when I could be without a vehicle. Then they proceeded to tell me they weren't going to fix the recall when they couldn't even pull the code. I've had two VW's and this is the final straw. VW is the worst company and I do not recommend to anyone. After this I will never go to Volkswagen again. They lost a every bit of business from me or anyone I know.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.