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I recently purchased a car from this dealership. I trust... - Shoshannah R.
I recently purchased a car from this dealership. I trust Volvo vehicles to make sure myself and my family are safe. Lenny answered our questions and the entire staff was friendly and professional. I recommend using Lindsay Volvo of Alexandria.
Top Reviewed Specialists At This Dealership
I was shopping for a new XC60 and was going back and... - Gina M
I was shopping for a new XC60 and was going back and forth with Don Beyer Volvo in Dulles/Sterling because of close proximity to my house. However, after 2 weeks of DB Volvo not calling me back and just a terrible experience, I decided to reach out to Wayne Smit at Fairfax Volvo. I knew right away that it was a good decision due to their exceptional customer service and working with Wayne was the best experience! If you're shopping for a Volvo, go to Fairfax Volvo and see Wayne Smith. He is the best! Gina M.
Took my 2012 Jaguar in for an oil change and described a... - HAMLENS1
Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work.
My New C43 - tmills53x11
Dave Roberts is great to work with! Dave and Elias handled finding the vehicle I wanted with the options I required. It was a great experience.
Thank you Wynne Volvo of Hampton for the best car buying... - VolvoLove
Thank you Wynne Volvo of Hampton for the best car buying experience I could have ever expected! No pressure, just a desire to answer all my questions and provide me with the information I needed to find the right car. Bobby Williams was excellent in guiding me through the process of selecting my car and rest of the team made the purchasing process a breeze. Thank you! I definitely recommend Bobby and Wynn Volvo!
I have purchased 5 vehicles from the Huber dealership in... - jimmy.pagonis
I have purchased 5 vehicles from the Huber dealership in Fredericksburg, Va - 3 MB's and 2 Volvos.
Note: I am a "car guy" - very finicky about my vehicles.
My most recent purchase was a new 2021 Volvo XC90 T8 (I traded in my 2019 XC90 T6).
I cannot say enough positive things about this dealership.
The new vehicle is delivered in immaculate condition and that includes after service is done.
Tim Mitchell our sales representative was knowledgeable and very attentive to our concerns and needs.
Sebastian (sales representative) also was very helpful.
Tyler (sales manager) on the most recent purchase and my previous purchase of the 2019 XC90 was very professional, fair in his pricing and determining the trade-in amount.
Anyone looking for a no pressure, pleasant (and enjoyable) buying experience should go to this dealer (and work with Tim or Sebastian in sales).
The finance manager was also very professional and efficient.
Todd Cadle is always helpful. Everyone at the dealership... - Sandra-damico
Todd Cadle is always helpful. Everyone at the dealership goes out of their way to answer my questions and even to work with me to get my back cargo door to respond to my foot and open. This is an ongoing issue
In November 2020, I purchased a vehicle that Beyer Volvo... - jeangem01
In November 2020, I purchased a vehicle that Beyer Volvo Dulles listed online. I was told it was in excellent condition with no damage and needing no work. I trusted what I was told and the pictures in the listing. I purchased the car and paid to have it shipped from Virginia to NJ. When the vehicle was delivered I was shocked to see significant pain damage, the cargo area was pulled apart and the brake job that was supposedly done was only the pads being changed. I found a work order, that was apparently ignored, in the glove box. I immediately tried to contact the salesman, but he didn’t return calls. It’s now been 2 months, and after speaking with several people at Beyer, I was sent a touch-up pen. I got 2 estimates for the paint repair that were $1150 & $1350.My communication is being ignored. This is by far my worst car buying experience I’m now stuck with a car that was grossly misrepresented, and in need of $1300 in body work. I’ve put 5 miles on the car since November DO NOT TRUST BEYER VOLVO DULLES WITH AN ONLINE PURCHASE BEYER BEWARE!
I had a very favorable experience purchasing a 2018 Volvo... - marrington
I had a very favorable experience purchasing a 2018 Volvo XC90 T6 inscription from Wynne Volvo of Hampton! My sales advisor, Bob Williams was outstanding, very informative and patient, he helped me test drive and compare multiple models. Most importantly, Bob found me the exact XC90 model I wanted color, trim, & mileage. Make sure if you visit Wynne Volvo of Hampton you ask for Bob Williams. Highly recommended!!!
FRUSTRATING! - fairshort
I was taken care of by Jeff the sales rep, he was great! I was treated well by the staff everyone was very friendly.
My issue was the car was not detailed. I was told they would take care of it when I came back the next day. Well, then the exterior looked great ut the inside was not touched except he wiped down the insides. They had to take it down to the detailer 3 times and he still didn't get it right. Josh the manager said he vacuumed the trunk but there was still pet hair on the carpet. At least he tried, it's much appreciated. So I give no stars to the detailing! The bad thing is that the manager Josh didn't seem too concerned. So after spending thousands I now have to spend more to ger it properly detailed.
Good experience, no issues. We live in rural Maryland,... - TheMelvininMD
Good experience, no issues. We live in rural Maryland, which makes buying a luxury car an all day event with as much fact-finding and negotiating as possible, before we even visit the dealership. Koffi was very responsive, and we decided to drive a 2020 S60 loaner. Unfortunately, despite all our coordination, the car was not available when we were. No worries though; Koffi was frank and honest throughout our dealings. He even offered to drive the car to us. In the end, we chose a different car, but at no fault of Koffi's or the dealership.
Poor customer service! Pricing is astronomical and... - jpmcg22
Poor customer service! Pricing is astronomical and Service Appointment Manager has lied about pricing to hook you in, then the rel price shows up on the bill! Beyer service Manager says too bad, and really didn't care about loosing my Volvo as a customer. Terrible customer relations and misleading Pricing!!! Buy/Service elsewhere! Negative Stars if I could
Stay away - 101mph62
The WORST experience EVER, Lied to, taken advantage of and discriminated against!! I purchased a used vehicle, a BMW, on March 28th. During this I work with Joey Devapalan the Sales Manager. Joey informed me the vehicle I was purchasing had a manufactory warranty of 5 years 50,000 miles. During this sales process Joey told me numerous times that warranty was still in place and I had absolutely nothing to worry about. In fact, we spoke about this situation for about 2 hours before I purchased the vehicle and did so based on his reassurance about being covered until April 22, 2021 or 50,000 miles. I then went into the finance and worked with Heidi Wajciechowski. She confirmed with me in and wrote on my sales envelope the 1st in service date of April 22, 2016 and said the warranty expires 5 years from this date. She also circled the date on the Auto Check and said here it is on the Auto Check.
I started having some electrical issues with the onboard computer. I called BMW to set an appointment but the warranty had just expired on April 22, 2020 NOT 2021 like Haley said. I reached out to Haley Volvo, never heard back. I took the car to 2 repair shops for inspection. They said brakes were bad, the rear diff was leaking and thrust bushing cracking.
I returned to Haley Volvo on May 15, 2020 the mourning I had the 2nd inspection done in writing to speak with Haley. Friday morning at around 10am I stepped inside the showroom. Sales greeted me and was very nice. I explained the situation about the factory warranty and then the issues which should have been covered my not only the warranty I was so posed to have but by the Haley 90-day warranty. Sales then went into the General Manager office, Kirby Fields. I watched them speak and you could see eye rolling etc. Sales returned and said we will take it. I asked what about my manufactory warranty I was told I had? The response was Kirby Fields will fix it. I asked to speak with him, but he refused, I was told he will call you. I was standing there but Kirby Fields refused to see me. No call Friday or Saturday. Monday car goes into service at Haley, calls me and asked what’s wrong with the car. I then ask to speak with Kirby again told he is out to lunch but will call me by the end of the day. Tuesday comes around and get a call from service, they said they replaced the brakes pads but nothing else, mind you they didn’t replace the rotors just the pads. They tell me the rear diff is leaking but that normal and keep an eye on it”. When something is leaking and you need to watch it, it’s not “normal”. I then say it needs to be fixed and service says let us ask Kirby Fields. I get a call back and they say, “nope not fixing it”. I ask to speak to Kirby Fields and he’s out to lunch again. I call the dealership and ask why wont he call me why does he refuse to talk to me, I am told he is out getting a “haircut” but will call me before the end of the day. Wednesday comes and still no call, so I decided to go get my car back. Went to service they bring the car out. When they received the car is was clean but its was filthy when returned to me, not a big deal but shows how i was being treated opposed to other customers. They didn’t replace the rotors and throw new pads on it and ask any brake shop if thats the right way. I then go inside to return the loaner car keys. Explained how upset I was, and they say hold on let me get Kirby Fields. They come back out, “Kirby is in a meeting”. I have never in my life meant Kirby Fields ever, I am not sure if it’s the way I look, the way I dress or any other reason, but he refuses to reach out, talk to me or meet with me. 5 days of no calls, been in person 2 times and he refused to see me. I don’t know if this how Haley does business by just hoping a situation will just go away but this is wrong on so many levels. Someone above General Manager, Kirby Fields, needs to investigate this and do the right thing. People within Haley have told me to write a letter to corporate and file a complaint because this isn’t right, not my words employees’ words