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Shopped around for a 2020 XC90 and was easily blown away... - dtron
Shopped around for a 2020 XC90 and was easily blown away by the overall attention to detail, pricing and customer service at Volvo Fairfax. TONI JACKSON is amazing to work with and if possible I would clone her so that every car sales person (or any type of sales person for that matter) had her personality, attention to detail and hustle! She was simply awesome.
If you are looking for a Volvo - then you should save yourself the time and ping Toni Jackson - make your life easy!
Very good experience - yzmaku
I visited the dealership twice and worked with Gus and Dionte. They let me test-drive a few models and both were polite, patient and professional. I appreciate their help. It was a very good experience.
Excellent Service - haleyjv
I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I arrived at the dealership. Tim was efficient and so pleasant to work with. I appreciated how flexible he was my schedule. Excellent service. Thank you.
Patrick and Ali are outstanding and an asset to the Don... - Mjmartinorr76
Patrick and Ali are outstanding and an asset to the Don Beyer group.
Knowledgeable and efficient. Able to set up my car’s Sensus system
My New C43 - tmills53x11
Dave Roberts is great to work with! Dave and Elias handled finding the vehicle I wanted with the options I required. It was a great experience.
Thank you Wynne Volvo of Hampton for the best car buying... - VolvoLove
Thank you Wynne Volvo of Hampton for the best car buying experience I could have ever expected! No pressure, just a desire to answer all my questions and provide me with the information I needed to find the right car. Bobby Williams was excellent in guiding me through the process of selecting my car and rest of the team made the purchasing process a breeze. Thank you! I definitely recommend Bobby and Wynn Volvo!
A great service. - Tcd_retired
A wonderful place to buy a car and to have it served. All of the employees are friendly and most helpful. A person came to my home together and return the car. This was so helpful.
Exceptional car buying - marc
Went to Wynne Ford/Volvo after suffering a total loss with my Nissan
Mark the sales consultant was understanding and informative making for an exceptional car buying experience
No Hassle Buying. - Kerrie Jobe
I went into Don Beyer to "look" at the 2019 Mazda3. I was met with Brandon Gray, who after being told I only want to look, and he introduced me to the car I came to look at. After going back 2 more times and emailing back and forth with him, I bought a Soul Red Mazda3. He and his brother the finance guy, did what they could to provide what I needed for the trade in of my old car and used a lower TrueCar price to give me the deal I needed to make it work. No fuss no hassle. They even took my obsession with no swill marks from bad rags seriously and even had the detailer do the CD catch test with the detailing rags to ensure my car would be washed "correctly".
The only bad thing was the 2 hour wait to get my car after the deal was done, but at least they took care of the car.
FRUSTRATING! - fairshort
I was taken care of by Jeff the sales rep, he was great! I was treated well by the staff everyone was very friendly.
My issue was the car was not detailed. I was told they would take care of it when I came back the next day. Well, then the exterior looked great ut the inside was not touched except he wiped down the insides. They had to take it down to the detailer 3 times and he still didn't get it right. Josh the manager said he vacuumed the trunk but there was still pet hair on the carpet. At least he tried, it's much appreciated. So I give no stars to the detailing! The bad thing is that the manager Josh didn't seem too concerned. So after spending thousands I now have to spend more to ger it properly detailed.
Stay away - 101mph62
The WORST experience EVER, Lied to, taken advantage of and discriminated against!! I purchased a used vehicle, a BMW, on March 28th. During this I work with Joey Devapalan the Sales Manager. Joey informed me the vehicle I was purchasing had a manufactory warranty of 5 years 50,000 miles. During this sales process Joey told me numerous times that warranty was still in place and I had absolutely nothing to worry about. In fact, we spoke about this situation for about 2 hours before I purchased the vehicle and did so based on his reassurance about being covered until April 22, 2021 or 50,000 miles. I then went into the finance and worked with Heidi Wajciechowski. She confirmed with me in and wrote on my sales envelope the 1st in service date of April 22, 2016 and said the warranty expires 5 years from this date. She also circled the date on the Auto Check and said here it is on the Auto Check.
I started having some electrical issues with the onboard computer. I called BMW to set an appointment but the warranty had just expired on April 22, 2020 NOT 2021 like Haley said. I reached out to Haley Volvo, never heard back. I took the car to 2 repair shops for inspection. They said brakes were bad, the rear diff was leaking and thrust bushing cracking.
I returned to Haley Volvo on May 15, 2020 the mourning I had the 2nd inspection done in writing to speak with Haley. Friday morning at around 10am I stepped inside the showroom. Sales greeted me and was very nice. I explained the situation about the factory warranty and then the issues which should have been covered my not only the warranty I was so posed to have but by the Haley 90-day warranty. Sales then went into the General Manager office, Kirby Fields. I watched them speak and you could see eye rolling etc. Sales returned and said we will take it. I asked what about my manufactory warranty I was told I had? The response was Kirby Fields will fix it. I asked to speak with him, but he refused, I was told he will call you. I was standing there but Kirby Fields refused to see me. No call Friday or Saturday. Monday car goes into service at Haley, calls me and asked what’s wrong with the car. I then ask to speak with Kirby again told he is out to lunch but will call me by the end of the day. Tuesday comes around and get a call from service, they said they replaced the brakes pads but nothing else, mind you they didn’t replace the rotors just the pads. They tell me the rear diff is leaking but that normal and keep an eye on it”. When something is leaking and you need to watch it, it’s not “normal”. I then say it needs to be fixed and service says let us ask Kirby Fields. I get a call back and they say, “nope not fixing it”. I ask to speak to Kirby Fields and he’s out to lunch again. I call the dealership and ask why wont he call me why does he refuse to talk to me, I am told he is out getting a “haircut” but will call me before the end of the day. Wednesday comes and still no call, so I decided to go get my car back. Went to service they bring the car out. When they received the car is was clean but its was filthy when returned to me, not a big deal but shows how i was being treated opposed to other customers. They didn’t replace the rotors and throw new pads on it and ask any brake shop if thats the right way. I then go inside to return the loaner car keys. Explained how upset I was, and they say hold on let me get Kirby Fields. They come back out, “Kirby is in a meeting”. I have never in my life meant Kirby Fields ever, I am not sure if it’s the way I look, the way I dress or any other reason, but he refuses to reach out, talk to me or meet with me. 5 days of no calls, been in person 2 times and he refused to see me. I don’t know if this how Haley does business by just hoping a situation will just go away but this is wrong on so many levels. Someone above General Manager, Kirby Fields, needs to investigate this and do the right thing. People within Haley have told me to write a letter to corporate and file a complaint because this isn’t right, not my words employees’ words
Positive experience - tignorrs
Left my 2016 XC70 for 50K mile service on 2-2-20; Processing was fast and efficient. Service Advisor Sean Kelty was well informed and very professional. Servicing was thorough and seemed reasonably priced.
Great Service - Cole5821
Charles provided me with the best service. I had purchased my vehicle at FFX Volvo - where my service was awful. I would NEVER buy another Volvo if I had to buy it from FFX Volvo. But Charles changed everything. He was attentive, called me back, gave me a great loaner (SAME KIND OF CAR - not like FFX Volvo) and communicated with me on how things were coming along with my service. The waiting area was very nice - very similar to Lexus (who has a great waiting area). THANK YOU Charles.