Easy going car buying! - SK
Infiniti of Tacoma is a classy, inviting and supportive environment to purchase a new car! Our sales man, Patrick, was kind and supportive during the process. The finance team was fabulous, they made sure everything was in order and made it an enjoyable experience.
Fred Rahovi is epic! Request this guy!!! - rich123
First of all, I would like to note that I was an out of state buyer from over 2000 miles away and I was not able to purchase the vehicle I wanted because they were in the process a moving the car to another dealership as it had sat there for too long. Unfortunately, there was not enough time to have a pre-purchase inspection done in time before the car would be transferred.
Anyways, from beginning to end Fred gave me the best customer service I have had in the very long time; it definitely is in the top 5 experiences I have ever had. This is coming from an experienced general manager and customer service manager with years of experience. If the manager of this dealership is reading this please note that this guy is an absolute asset to your team and is an all-star.
Generally my experience with dealing with salespeople at out of state is that they usually put you on the back burner as they assume that you are wasting their time or are requesting much more information, pictures, details etc. (This is a terrible practice as the growth in out of state buyers continues to explode in the US with the rise in online sales and advertising). But Fred went above and beyond! I asked for pictures of any flaws or issues on the car, instead of directing me to the website like most salespeople do when working with online customers (in which I had already meticulously reviewed) he sent me over a dozen pictures so I could gauge the condition of the vehicle. Then he forwarded me the service record that the dealership had. All this was a few minutes AFTER we found out that I wouldn't be able to make the deadline for the PPI because all of the Benz dealerships were booked due to the upcoming holiday. He followed up every time and informed me about the car being transferred and even negotiated the price down even further for me without giving me a hassle and the normal salesman/manager games. He even was going to drive the car to the Benz dealership to have the inspection done (not sure if it would have been him personally driving it).
I was so impressed with his service that I called 4 independent dealerships today for PPIs, which ended up all being booked, because I wanted to buy that car from Fred. I hate that we could not make the transaction work but please note that you were pleasant to work with and if I am ever in the market for an Infiniti I WILL buy from you.
Buyer Beware - EdgeOwner
I bought a 2011 Ford Edge on 3/19/16 and the work the dealership agreed to do as part of the purchase agreement was finally completed today, after 2 months, 2 trips to the dealership, a bait and switch, multiple runarounds with salesmen and a final threat to refer the matter to my attorney to recind the purchase agreement. For my inconvenience, they offered me a free lunch and a tank of gas. Too little, too late. Under no circumstances, should you purchase a vehicle other than an Infiniti at this dealership. Avoid Ron in sales at all costs. He negotiated the sale, promised the work and then orchestrated the bait & switch and runarounds. The guys in service are the only redeeming and upfront aspect of this dealership and they work hard to undo the damage and dishonesty done in sales.