5 massachusetts INFINITI Dealers

Kelly INFINITI delivered exactly what you expect from an - gerrycharette

Kelly INFINITI delivered exactly what you expect from an authorized INFINITI luxury dealership. The experience was professional, polished, and truly white-glove from start to finish. We purchased our vehicle on our second visit, and on our return we were genuinely welcomed back and made to feel like family. As out-of-state customers, everything was handled seamlessly and with care. Matheus was outstanding to work with, and General Manager Lisa Avola sets the tone for a dealership that clearly values its customers. This is how a premium automotive brand should be represented. Kelly INFINITI has earned our trust, and we look forward to returning as loyal customers.

Everyone was extremely nice and helpful and they've - PennSoccer

Everyone was extremely nice and helpful and they've followed up several times to see how we're enjoying the car.

Outstanding Customer Service – Above and Beyond! - Thomas

Outstanding Customer Service – Above and Beyond! I recently purchased a driver-side sun visor from the Infiniti of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help. Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (I hope I have his name right) to take my car into the service bay and had a technician finish the installation for me. The whole process took less than ten minutes, and when I offered to pay for the labor, Dominique politely refused. It’s rare these days to find such genuine, helpful service, especially for something small. Their professionalism and kindness made a huge impression on me. I’ll definitely be coming back here for future service and highly recommend Infiniti of Norwood to anyone who values great customer care. Thomas A satisfied G37xS owner

STAY AWAY from this disaster of a company. - Anna

STAY AWAY from this disaster of a company. I regretfully bought a car only a year ago from them, I took the car home and the more I looked the more of a mess I found. There was a lolipop stuck to a cup holder. I had to fight to get my spare key.. which ended up having a remote starter on it. They never gave me the key for my locked lug nuts. Unless you show up, you can’t get a hold of them. They don’t pick up the phone. xxxxtiest business ever