18 tennessee Mazda Dealers

Andy Veraska and Drake Plantz delivered the best - afarmer4789

Andy Veraska and Drake Plantz delivered the best automotive sales experience I’ve had. From the first conversation through delivery, they were transparent, patient, and genuinely invested in making sure I ended up in the right vehicle — not just a vehicle. Even without the exact model on site, they made the effort to locate and secure a very limited-availability Mazda 3 Turbo Premium Plus and kept me informed every step of the way. The process never felt transactional — it felt collaborative. Nelson Mazda Cool Springs sets a very high bar for customer experience.

UPDATE to previous review: Randy, the GM, is the man - Todd Hausberger

UPDATE to previous review: Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn’t recommend this dealership and especially Randy any higher than 5 out of 5, I’d say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don’t work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn’t fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end.

I was given 5 star service by Octavious my salesman and - reynoldsjennifer271

I was given 5 star service by Octavious my salesman and Sandy from finance. They both went above and beyond to ensure I got the exact price point I needed. Octavious took care of my trade in and listened to what I was wanting from the CX-50 line up. I walked in with a 2021 Mazda 6 and left with a 2026 Mazda CX-50.

Had a wonderful experience at Gray Epperson Mazda! - kpartridge017

Had a wonderful experience at Gray Epperson Mazda!! Customer service is unmatched!! Definitely would recommend!!! My sales person Jay Pewitt was wonderful!

The finance guy Danny is sneaky he does not disclose - silverkitty357

The finance guy Danny is sneaky he does not disclose charges he's adding onto the deal and lied told us he was putting me as cosigner when he actually put the truck in my name as primary this is not what we talked about I will never buy anything else from this dealership

Mazda Miata battery - TGS1955

I have a 97 miata that I purchased used, No one has touched this car in 11 years except Bill Gatton Mazda. I purchased a battery which is still under warranty. The battery is totally dead. They will not test/charge the battery without the vehicle and I cannot get the vehicle there without a battery. Their solution was to have the vehicle towed in at my expense.

specifically a review regarding service. - KeyserSoze

specifically a review regarding service. Video review included a recommendation that the engine and cabin air filters be replaced, but they never went to talk to my wife in the waiting area. Worse yet, they discovered a nail in the rear tire, and never said anything to her about it. They were just going to let her leave service with a nail in the tire. What kind of service is this? A video review is nice but if you don't talk to the customer they aren't getting the service they came in for. $3 charge for "roadside assistance" which turns out is a charge for the little reminder sticker that goes in your window. I guess I should be happy they didn't charge me for the ink from their pen? Also be aware that they charge you 3% if you use a credit card. Which can add up if you have much work done. I have two Mazda's, I won't be returning with either one for service in the future.

WARNING! This dealership sells damaged vehicles without... - DrPaul

WARNING! This dealership sells damaged vehicles without letting you know. My son purchased a 2016 Audi SQ5 in 2019. Told the car was worth $36K and he was getting a great deal at $32K. After driving a few months, he realized something was drastically wrong as the front tires wore down from near new to bald. The Audi dealer confirmed that the front end was bent and would cost $6000 to try to repair. They said the car was likely worth around $17K because of the damage. We both talked to the dealer who said, "they would make this right," but after 4 months of doing nothing, they now say there is nothing they can do. This dealership CANNOT BE TRUSTED!

2 Months after deal closed my trade in remains unpaid. - NicholasK

2 Months after deal closed my trade in remains unpaid. A 10 point hit on my credit report and overstated monthly payment $ for a loan that should have been paid weeks ago. DON'T Trade in with this dealer They will steal from you and damage your credit without concern. Worst experience in Mazda purchase of several I've made by far.

Everyone at the dealership was willing to work with me to - Kevin Y

Everyone at the dealership was willing to work with me to help me leave in a new (to me) car. And not in a pressure sort of way. It was a nice experience, and I would go back there again.

New car purchase - Kperry

I recently bought a car at Gateway and my experience was awesome. Caleb Evans was a very helpful salesman and did a great job at getting me in the car I wanted. I highly recommend him and Gateway.