21 washington Volkswagen Dealers

We had an emergency with our door handle. - bbextclean

We had an emergency with our door handle. They got is in right away to handle the situation. Excellent customer service. My wife and I have been really happy with this dealership so far. Thank you!

Very helpful and courteous service today. - r.bunge

Very helpful and courteous service today.everything was explained to my satisfaction and the service was prompt.

Campbell Nissan of Edmonds Washington is the Gold - azwolfzz

Campbell Nissan of Edmonds Washington is the Gold Standard of customer service.Teri is second to no one in all sincerity when it comes to putting the customer first.she is the most genuine and beautifulest person to talk to. She makes the world nicer by far. Thank you Teri!.

Customer service and communication was excellent. - john.shaver

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

Recently bought a vehicle from Volkswagen of Olympia. - Joe F

Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase.

Sales staff were great. - Brazer5@msn.com

Sales staff were great. The best experience at a dealership we have ever had. We highly recommend them.

As usual, Shadix and the crew did a great job. - Bwian

As usual, Shadix and the crew did a great job. I appreciate that Shadix goes the extra mile every single time, from arranging a loaner to explaining the charges. Plus, it’s easy to engage him in a conversation about Volkswagen models.

My experience with the Steve Hahn Auto Group has been - Kristen

My experience with the Steve Hahn Auto Group has been nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lot, the truth came out fast. There were unresolved Technical Service Bulletin, repairs that were clearly needed but never made, and issues that were either conveniently ignored or completely covered up. If the goal is to set a new standard for how many times a company can ignore a person and still call it “customer service,” the Steve Hahn Auto Group is absolutely crushing it. I’ve now contacted the dealership multiple times. You promised to look into my concerns and provide a resolution. Nothing. You said management would get back to me. Radio silence. I asked for a response by last week. And in true form, you ghosted me again. I'm starting to wonder if replying to customers is only available in your premium service tier, because it sure isn't part of the basic package. It honestly feels like their customer service strategy is to ignore complaints long enough that people just give up. This could’ve been resolved so easily with one person taking five minutes to actually try. Instead, it’s been nothing but deflection and a complete lack of respect for the customer. Do you all pass my emails around at your staff meetings like a motivational poster? “Hang in there! If you ignore them long enough, maybe they’ll disappear!” If so, I hope someone at least brought donuts to go with the collective apathy. Shameful doesn’t even begin to cover it. Buy at your own risk.

Excellent service and fast delivery 👏 👌 👍 I love my - Ubarbarin209

Excellent service and fast delivery 👏 👌 👍 I love my new Chevy camaro ss thank you very much 👍.

The guys here took really good care of me! - ChrisSan2010

The guys here took really good care of me! Mike jones is incredibly solid honest and knows how to make a person feel listened to and understood. Haroon was awesome to talk to and made me truly feel I was getting a great deal. Don and Carson were perfect at helping me with my finance needs and answering my questions. Made me feel like one of the guys; felt very welcome! Highly recommend going to the store and asking for them

Happy environment and passionate staff. - Haley Stadden

Happy environment and passionate staff. The ping pong and arcade games make it fun and easy when we bring our family in. Huge selection of vehicles and consistent staff members make it easy to come back and see familiar faces. I have loved every experience at VW Puyallup. They really are the best dealership in the Puget Sound and the state

Dropped a car off for repairs. - Kinggrantz

Dropped a car off for repairs. Knowing what the issue was and thinking warranty would cover it. Warranty denied it. Do to a nut coming off the turbo. They had to do there diagnostics for the warranty to know what the issue was. Warranty denied, so of course I'm forced to have to pay for the diagnostics. $1300! Show up to pick up the car and it wasn't together all the way. Drove over 2 and half hours pulling a car dolly to show up with the car in worse condition then when we dropped it off. Note in the window from the technician saying cars in pieces see technician. Instantly not happy. Go inside pay my bill and ask why isn't it together all the way like when it was dropped off? They say, Oh we're doing you a favor not putting it back together all the way. Not happy... I say, So I have to wait for you to put the car back together completely and waste more of my time waiting and you want me to pay full price? They say, Oh we can put it back together. I say no way. Your done touching the car I'm not waiting I'll do it myself. I'm a diesel technician and have been working on vehicles and anything with a engine for over 40 years. The only reason the car is there is for warranty to cover it. The warranty was denied. I paid the diagnostics and labor fees. Not happy of course since the car was not put back together all the way like when it showed up. The Intake was left off of it and so was one of intercooler hoses. Left wide open for the dust to get in. They expected me to want to tow a vehicle on a car dolly over 2 and half hours with the intake and intercooler hose off of it. Id expect for everything to be put back on it. It rains quite often and the roads are usually wet. I put the car back together right there in the parking lot noticed more stuff broken from them taking it apart for diagnostics. Please don't do people a favor and leave there car in pieces and expect them not to be upset and not want to wait. And have to pay full price for shoty diagnostic work. Now I have to fix more broken connectors and plastic pieces after I replace the turbo and everything else that might be needed. Be nice if warranty actually was a warranty. Not this dealerships warranty a bought added on warranty. It would be great if you gave a vehicle to someone in a certain condition it would be in the same condition when you picked it up. Now the car will get repaired by me and get better parts put on it for way cheaper then what they wanted to repair the vehicle for. Absolutely ridiculous!

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

I appreciated Mike Bowen in helping me with the process... - Eddie M Taitague

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Douglas Sigman was easy to work with while buying my - bburwell305

Douglas Sigman was easy to work with while buying my truck. He was personable and knowledgeable and I would certainly buy another car from this experienced salesman. The supporting staff was friendly and the entire process went smoothly.

No pressure - straight forward sales manager ! Vasco is best - ufaquarian

I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!