21 washington Volkswagen Dealers

I was regretting buying a car w/o a service dealership in - A.M.

I was regretting buying a car w/o a service dealership in my town but Leon took great care of us and our car when we drove the 2hours to get warranty work completed. @autonation He kept us informed and even got us a loaner for the week it took to get the head gasket leak fixed. I really appreciated him!!

Very helpful and courteous service today. - r.bunge

Very helpful and courteous service today.everything was explained to my satisfaction and the service was prompt.

Campbell Nissan of Edmonds Washington is the Gold - azwolfzz

Campbell Nissan of Edmonds Washington is the Gold Standard of customer service.Teri is second to no one in all sincerity when it comes to putting the customer first.she is the most genuine and beautifulest person to talk to. She makes the world nicer by far. Thank you Teri!.

Customer service and communication was excellent. - john.shaver

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

Recently bought a vehicle from Volkswagen of Olympia. - Joe F

Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase.

Mike, Nick and the whole team @ Vancouver Dick Hannah VW - Soturi

Mike, Nick and the whole team @ Vancouver Dick Hannah VW truly exemplify the Dick Hannah "Believe in Nice" methodology. This is my second lease with them and I cannot speak highly enough about them. If you are in the market for a new or certified pre-owned vehicle, make them.your first stop!

As usual, Shadix and the crew did a great job. - Bwian

As usual, Shadix and the crew did a great job. I appreciate that Shadix goes the extra mile every single time, from arranging a loaner to explaining the charges. Plus, it’s easy to engage him in a conversation about Volkswagen models.

I purchased my new vehicle a month ago. - carielamarsh

I purchased my new vehicle a month ago. The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses Lake. This was around 5 years ago and my mileage said 156k but the engine only had around 65k. I thought I would get a decent trade with them because they had replaced the engine and could work with me on the miles for a trade. That car was my baby and after 10 years I finally paid it off. I was basically given a print out of the Car Fax and Blue Book value of my car and it was around 4K. It was really hard to accept that amount for a trade but I did because my salesman told me the bank wouldn’t finance anyone more than that because of the miles. Stupid me gave them my car for 4K but I went in today to get my license plates and my car was on the lot for $11,999! I feel taken advantage of and betrayed but I should have know what I was doing before I let them hose me.

Service techs were helpful, courteous and knowledgeable. - Customer

Service techs were helpful, courteous and knowledgeable. They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropping off the car as scheduled and subsequently learning the part had not yet been delivered. Poor logistical planning on someone’s part?

Great selection of vehicles, new and used, plus salesman - DTalboy

Great selection of vehicles, new and used, plus salesman Mike was a pleasure to.work with..

In July 2020, my husband and I purchased a certified - Cory

In July 2020, my husband and I purchased a certified pre-owned 2014 Passat TDI SEL with 65,000 miles from a VW dealership, maintaining it diligently until switching to VW of Kirkland in 2023. On April 3rd, 2025, the car became inoperable, and after towing it to the dealership, we learned it needed a timing belt replacement. Shockingly, we were later informed it required a new cylinder head—almost the cost of a new engine. At our last maintenance in late January 2025, VW of Kirkland assured us the vehicle was in excellent condition, and all maintenance was performed. We trusted our service representative who was always kind and helpful, to informing us of any maintenance required. This situation is unacceptable. How is it that our Certified pre-owned Passat, which has been diligently maintained since its purchase at 65,000 miles, is now inoperable at a little less than 140,000 when it was serviced less than 3 months ago at which point we were told we had completed all recommended service? We are now forced to buy a new vehicle to replace our well-maintained Passat, well before we should have to despite our insurance company telling us that the dealership should have informed us of this needed maintenance! It's certainly confusing that our 2011 TOYOTA Scion Xd with 156,000 miles on it has, somehow, outlasted our certified-preowned Passat--a car well known for lasting 400,000 - 500,000 miles and backed by the supposed reliability and longevity of VW vehicles.

Happy environment and passionate staff. - Haley Stadden

Happy environment and passionate staff. The ping pong and arcade games make it fun and easy when we bring our family in. Huge selection of vehicles and consistent staff members make it easy to come back and see familiar faces. I have loved every experience at VW Puyallup. They really are the best dealership in the Puget Sound and the state

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

I appreciated Mike Bowen in helping me with the process... - Eddie M Taitague

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Douglas Sigman was easy to work with while buying my - bburwell305

Douglas Sigman was easy to work with while buying my truck. He was personable and knowledgeable and I would certainly buy another car from this experienced salesman. The supporting staff was friendly and the entire process went smoothly.

No pressure - straight forward sales manager ! Vasco is best - ufaquarian

I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!