I thought the guys were nice at this dealership, but my - sarah.reynolds1231
I thought the guys were nice at this dealership, but my overall experience was very disappointing. I was interested in one of their vehicles and came close to buying it. I don't live nearby, but my kids had a basketball tournament during the weekend that was 30 minutes away, so we had planned on me bringing in my trade to have it appraised, and so I could look at their vehicle if time permitted. I found out on my way there that the owner's wife was driving the vehicle I was interested in for the weekend. I was a little annoyed, but whatever! I still had my truck appraised and worked out numbers. I had a pre- approval from my bank, but Motor City was going to see if if they could get me a better rate. I left while they worked on that, because I had to get back to the basketball tournament for the next game.
By mid day on Monday I hadn't heard anything, so I reached out to check in on the status of everything. I received a response later in the day that I got approved, but it had no addional details. I replied asking what the terms were, but didn't hear back. It's now late afternoon on Tuesday, so I call to find out that my bank offered better options. I asked them to send me the purchase and sale, and I would get out of work early and head to my bank. He said he would send it right over at 3:45pm, but I was soon arriving to the bank at 4:30pm, and still hadn't received anything. I was getting nervous because the bank closes at 5pm. I call again and it is finally sent. I immediately forward it to the loan officer, not thinking to look, because we had alreay finalized the numbers while I was there, and I was rushing to get everything done before the bank closed.
When signing the paperwork with the bank, I realized my trade wasn't included. Apparently, the "old purchase and sale agreement" was sent on accident, but I never worked the deal without my trade, so not sure where this old one came from. I asked if they would still buy my truck, and they said no. Furthermore, even after all this, they were not willing to bring the vehicle to me, so I would have to now find someone to take me down there. The bank was unable to redo the deal with the trade, because it would then make my LTV too high. I had previously missed out on a deal at another dealership on a vehicle that was the same year, make, model, and about the same miles, which was overall $1,500 less, so this makes sense.
I wasted so much time and energy for all this to happen. I feel like the transparency at this dealership is unsettling. I worked in the car industry for many years and this is not how I operated. If you are looking for an honest dealership, try one of the McGee Dealerships. I know for a fact that this wouldn't happen over there, and I think I won't venture away from them again. Most dealership are like this, sadly! I thought these guys were different, but I guess I was wrong.
P.S. I should have read through all these reviews before I went there. When looking at their responses, it is clear that they take absolutely no accountability for anything, and are extremely defensive when anything is brought to their attention. This should serve as a red flag for everyone. I previously mentioned McGee, look at their responses to their negative reviews. Examples: How can we make your experience better?, I'm sorry this happened. How can we help?, etc. It actually made me uncomfortable reading Motor City's responses. I am now curious what their response will be to this and what excuse will be used this time around.
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