ABSOLUTELY HORRIBLE . - Coll
ABSOLUTELY HORRIBLE .. Decitful practices, misconstrued information, FRAUD, I'm appalled I'm hurt and heartbroken. Jeff Washburn of the Service department tried to take full advantage of me and my money. I have warranty my title 7/9/25 stating I had to pay all this money I had no warranty drop off 8:30 for oil change tire rotation n to look at AC unit that they had to fix before taking off lot. Now I was lied to by service dept about AC guaranteed no issues. I have issues thermal coupler issues I wanted to purchase another vehicle. I was told I couldn't I felt pressured and made to sign contract for this 2022 Grand Jeep Cherokee Laredo WK. What a mess I have on my hands I must have vehicle for work they already had my car for over 10 days couldn't fix now they want it for 5 more days .. no I wouldn't of purchased a car that's not reliable to get me back and forth to work grandkids .. this dealership is a complete mess they need to provide rental car ppl can't lose there job or neglect responsibilities due to the neglect of care by the service dept. No one can be without vehicle there is no proper public transportation and Uber can't pick up grandkids and go to football and cheer and work and take care of my son who is awaiting brain surgery. I need vehicle ... I don't want this head or wanted anything to do with a lemon I have been pushed bullied and mislead into signing into a jeep that had underlying issues that I was lied to about and decieved.
Lemon laws
Lies
Decit
Fraud
Misleading and misconstrued information
2 different dates of purchase
Title not complete
Never received any paperwork on anything
I'm unhappy want new vehicle ASAP
Colleen Rogers
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