I have purchased two cars from this dealership and even - scofos2011
I have purchased two cars from this dealership and even referred a friend who bought a vehicle here. Up until recently, I always had a great experience. However, everything changed after July 3, 2026, when I traded in my car for a new one.Before trading it in, I had refinanced my old car and was told I would receive a refund for the gap insurance. Since the trade-in, I have been getting the classic runaround. The dealership tells me the refund comes from the lender, and the lender tells me it comes from the dealership. No one wants to take ownership of this issue.To make matters worse, I received a follow-up call from Rose D’Ambrosio asking about my experience. I explained the exact situation to her, and she promised to look into it and call me back. That was three weeks ago, and I have heard absolutely nothing. My spouse even called and left her a voicemail, which also went completely unanswered.This used to be my go-to dealership, but after this experience, I don't know if I will ever purchase a vehicle here again or send any more referrals their way. I am incredibly disappointed. Something has changed at this dealership, and it is not a good change. Do better
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