16 Ford Dealers near 27983near 27983

Excellent, knowledgeable, friendly staff. - Bick

Excellent, knowledgeable, friendly staff. On schedule and reasonable cost. They treat customers like they would like to be treated. Highly recommdnd.

I purchased a Bronco from Whitney from Doug Henry Ford. - kedragoo

I purchased a Bronco from Whitney from Doug Henry Ford. She made us feel comfortable with purchasing. Very helpful. Upstanding customer service. Could not ask for better customer service. Answered all our questions. I would recommend Whitney to all my friends and family. No pain! She definitely deserves a raise. Katharine of Tarboro

Very professional and friendly service. - clewis642

Very professional and friendly service. We have bought several vehicles from them and they have treated us so good.Always aiming to please.

Easy to work with. - lee

Easy to work with. Trey and F and I manager were very efficient and very fast to get all of the paper work finished.

Of all the car purchases in my life, this was by far the - Shelton For Plymouth

Of all the car purchases in my life, this was by far the best experience. No high pressure pitch. No back and forth over pricing. Just honest conversation. I got a truck I love at a fair price. The folks who work their from Eric and Chad, Jennifer, Bud, Ernest, the parts and service folks, everyone, were very friendly and made me feel important. I highly recommend them. If you want a car or truck, give them a try first.

Danny and Paul were amazing to work with. - Lorisue728

Danny and Paul were amazing to work with. No hassle and very helpful after the purchase. Would definitely recommend.

Salesman Kimari McNair was polite and knowledgeable and - rdeure75

Salesman Kimari McNair was polite and knowledgeable and answered all questions. Negotiations were crisp and fair with Kamari and department leads. Paperwork was performed in a fast and efficient manner. Post sales offers of fuel and driving of purchased vehicle home were much appreciated. It was an overall pleasant experience. I would recommend to anyone.

Top tier sales and service department. - lbyrum74

Top tier sales and service department. I can always count on them to take care of anything I need.

Excellent experience. - dee_mccullough

Excellent experience. I had to wait for my car to be serviced. I was notified every step along the way as to what was being done and how long each step would. Every person I spoke with was personable, respectful, and knowledgeable.

First Mary B. - awaynes

First Mary B. was very good. The person crunching the numbers ( don't remember his name ), not so much. Would not honor the online price. Would not honor the offer for my trade in from the day before. Stated they were making only $250 on the deal. Then listed my trade on the lot two days later for $5000 more than I was paid !Drove the 2 1/2 hours back home. Did not drive the vehicle for next two days.The third day battery was so dead it would not open the doors.Was instructed by White Ford to take to nearest dealership. Charged battery and did so. They said battery would not be replaced because in was not low ENOUGH , as long as it would start the truck. I had just recharged it !Called White Ford service .Service manager busy and did not call back. called again next day and was told same thing about battery .Purchased one on my own with 220 miles on odometer !

My vehicle is at Capital Ford Lincoln of Rocky Mount and - Incredibly disappointed

My vehicle is at Capital Ford Lincoln of Rocky Mount and has been there for 3 weeks to have the water pump and turbo lines replaced. This is a warranty repair. The first week was due to the warranty company having to send someone out to verify everything. Monday of the following week, Nathan (service writer) calls me and tells me the parts are in and they'll get to it soon and I should have it back by that Friday. During this conversation, he also tells me that one of the diagnostics was not covered because the warranty company refused to approve one of the repairs. There's also a $35 difference per hour in what the service contract pays for labor and Capital's labor rate. He adds everything up and tells me a figure just above $700. Now, Monday will be 3 full weeks that it has been there. Yesterday, he calls me saying vehicle is finished and I owe $3500. 🤯😲 He proceeds to tell me that the warranty company wasn't paying for seals and that the total hours equal out to 15.5 hours. He puts it on the warranty company, saying they don't want to pay more than 6hrs for the turbo lines and they asked for 13. I get off the phone with him and call the warranty company. They are floored and have no idea what's going on. The warranty representative tells me that Capital only asked for 6hrs of payment for the turbo lines. He continues to tell me that the jump from 6 to 13hrs doesn't sound right to him, because they all use the same database for labor rates. I call Nathan back after the warranty guys have contacted him. He says everything is covered except coolant and a filter of some kind. I asked what the cost is. He tells me around $2900. At this point I'm getting irritated. My vehicle has been in their shop for almost 3wks and all of a sudden I'm being asked to pay for all but $3k and the warranty company is telling me that Capital never asked for 13hrs. So, I'm sure he could tell that I'm not happy through the tone in my voice. After we hang up, I call the warranty company back to extend rental coverage until this issue is resolved. The warranty company tells me that they tried to call Nathan back, but he had to leave work for the day due to an emergency, all of a sudden (whether this is true or not I don't know). So, a message was left for the service manager to call the warranty company back. To my knowledge, that never happened. I was never contacted about the difference in hours that the warranty allotted and the hours that Capital was going to charge, regardless (if there was an actual difference). I never authorized this. If I was told a price of that magnitude, at any point, I would have declined service and took my vehicle elsewhere. I wasn't happy about the original $700, but I understood business and the limitations of the warranty. So, I was willing to tolerate that. From what I understand of the law, you're not able to charge more than 10% above the quoted price of a repair without the owner's authorization. I never signed a single thing with a price on it. The only time that I was at Capital in this whole 3 weeks, was the beginning Monday. Before an estimate had ever been put together. At this point, Capital Ford Lincoln of Rocky Mount, NC is holding my vehicle ransom. I've never dealt with this out of a dealership before and I expected a more professional ...a more ethical experience. I am requesting that Capital Ford Lincoln of Rocky Mount, NC honor the original quoted price, from when the estimate was completed. I would like for this to be a simple mistake and it be corrected than to have to go through the legal system.

This dealership is untrustworthy. Was called and told... - JR

This dealership is untrustworthy. Was called and told that they had found a car that fitted what I was interested in, but said I would have to wait until it went through their shop to get checked out and that it would be set aside for me to be the first one to come look at and initially purchase, so after not hearing from them in almost a week I called to see if the car was ready to be looked at and found out that they had sold the car and when I asked why they didn’t call me as they had told me they would they all (customer care manager, sales manager and salesman) lied about what happened. The car belonged to them so it was no need to lie about it. It’s some way to treat a customer who had purchased 3 vehicles from them in the pass, but I’m doubtful if I’ll ever purchase another one from them.

I purchased a car from out-of-state based on Feyer Ford's - lwaters

I purchased a car from out-of-state based on Feyer Ford's website information. The car was just as they advertised. When I arrived, there were no surprises. Except, the car was actually nicer than I expected. They were friendly and professional.