11 Buick Dealers near 91776near 91776

Javier Garcia was very helpful. - Juan Hernandez

Javier Garcia was very helpful. That’s what I call an excellent customer service. I really appreciate his extra support on my GMC Sierra. Thank you again Javier G

Great customer service; I will recommend this car lot to - boydstacy8

Great customer service; I will recommend this car lot to anyone because they listen and understanding, and I will go back again.

My experience at Santa Monica GMC was exceptional from - Jordan pulido

My experience at Santa Monica GMC was exceptional from beginning to end. I recently purchased a 2026 GMC Sierra EV Elevation, and I couldn't be happier with the entire experience. Mr. Hunter provided outstanding service. From the moment I first contacted him, he treated me with respect, patience, and professionalism. He took the time to answer all my questions over the phone, and when I arrived at the dealership, the experience was even better than I expected. I never felt pressured or rushed. Everyone was welcoming, and most importantly, my family and I felt comfortable throughout the entire process. Even my kids felt right at home! When it came time to handle the financing, Mr. Adiss Stepanian was equally professional. He took the time to explain everything in detail and made sure I understood the process and felt taken care of every step of the way. It's not every day you come across a dealership where you feel genuinely valued as a customer. Between the exceptional customer service and the great deal they worked out for me, Santa Monica GMC truly exceeded my expectations. You have earned a loyal customer, and I look forward to doing business with you again on my next purchase. Thank you, Mr. Hunter, Mr. Stepanian, and the entire Santa Monica GMC team for making this such a positive experience!

Wow, my first service since purchasing my Vistiq. - POTTS_DONNA

Wow, my first service since purchasing my Vistiq. Best service experience ever. So delighted with the details, keeping Mr informed while car is serviced. Happy to have found Penske Cadillac South Bay.

Anthony, the Service Advisor was very communicable and - Lynn B

Anthony, the Service Advisor was very communicable and knowledgeable. The mechanic, Manuel sent a video with the work completed and additional inspection of the car. This was a terrific video! Thank YOU!

Ellie K. - JRodela06

Ellie K. helped me through the purchase process when I found the perfect Escalade for my mom. She sent pictures because the website had not been updated, I drove over an hour to check out the Cadillac. Went over numbers and trade, the following week my mom had her well deserved Escalade Platinum. Some issues arose on the way home and Ellie scheduled me in right away with a loaner to check out the warnings. Some things could have been better since there were immediate issues(l understand buying a used vehicle), but overall a positive experience during the purchase process.

This dealership completely wasted months of my time and - abrahamkobi

This dealership completely wasted months of my time and held my money for a vehicle order that was never actually placed with GM. The worst part of the experience was dealing with Linda Sievers, the dealership’s Inventory Manager. If you value your time, avoid dealing with Linda entirely. Here is what happened. In November I placed a $1,000 deposit on a GMC Yukon Denali special order. I was told the typical delivery window was 90–180 days with many arriving closer to 90 days. What they failed to disclose is that the dealership did not even have allocation to order the vehicle. After weeks of asking for updates, Linda Sievers eventually explained that the dealership had only entered the order internally but it was NOT actually submitted to GM and was not in production. They took a deposit on a “special order” vehicle that was not even able to be ordered yet. Every follow-up after that was the same confusing runaround about “allocation,” “order cycles,” and “constraints.” Instead of taking responsibility for the situation, the responses were dismissive and unhelpful. Months later it got even worse. After continuing to wait, I was suddenly told that GM wasn’t building diesel Yukons at the time. Gmail - YUKON SPECIAL ORDER lin… So the dealership took a deposit for a configuration that wasn’t even being produced. At that point it became clear the dealership either: • does not understand how factory orders work, or • simply does not care if customers’ deposits sit there while nothing actually happens When I finally requested my $1,000 deposit refund, I had to escalate the issue and threaten a credit card dispute just to get the dealership to process it. Only then did management finally act. The entire experience was defined by: • misleading expectations during the sales process • months of wasted time • poor communication • and an inventory manager (Linda Sievers) whose approach to customers was dismissive and unprofessional. Buying a vehicle should not require constant follow-ups just to get basic answers. If you are considering ordering a vehicle from this dealership: Make sure they actually have allocation and can submit the order to GM immediately before giving them a deposit. And based on my experience: Avoid dealing with Linda Sievers if at all possible. There are plenty of GMC dealers in Southern California that treat customers far better. Take your business elsewhere.

I was in the market for a Hummer EV and test drove one at - etienneannaert

I was in the market for a Hummer EV and test drove one at Thorson, I've also brought my Hummer EV in for warranty repairs (hasnt been 400 miles yet). I had worked with a broker who had found me a Hummer EV deal in San Jose, and came to Thorson to test drive one. They had one I liked, and showed the Jose one of the sales reps the deal I had and said if they can match I'll get theirs instead. Took them almost two weeks to get back to me, but by that time I had already had one delivered to me. Fast forward 25 miles in- my hummer has an horrible dashboard rattle, a loose rear view mirror, quality issues with the dome light and trunk headliner, and a trunk that won't latch closed properly. Took it in with a reservation, I think the service reps name was Lola - no loaner provided. Picked up hummer a few days later, and they had only fixed the mirror and attributed the rattle to a loose tool in the back. Took it back two weeks later, because the trunk still wasn't fixed and it had a rattle. Got it back couple days later, trunk still isn't fixed and rattle wasn't even addressed. Now I'll be dropping car off again tomorrow. Really trying with this place, but not very professional to leave issues unaddressed (literally no line items written down for at least duplicating concerns or unable to duplicate concerns - just blank).

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

I recently had one of the most frustrating dealership - Jon

I recently had one of the most frustrating dealership experiences I have ever encountered while trying to purchase a used 2025 GMC Sierra EV from Thorson Pasadena GMC. After seeing the truck listed on their website, I immediately called on a Friday and spoke with Walter. I explained my situation, my interest level, and my trade in details for my 2018 Ford Raptor. Walter had me complete the appraisal forms and gave me an acceptable offer on the trade in and assured me that he would make the truck available for me to buy on Monday. Because I live more than an hour away and had family commitments over the weekend, I could not come in sooner, and he acknowledged and agreed to hold the vehicle by placing it in service status. Monday morning, we confirmed my arrival time by text. Everything seemed squared away. After driving nearly an hour, I was two minutes away when I received a call from Chris informing me that the truck had just been sold. I still went inside the dealership to speak with the sales manager. Instead of any meaningful explanation or accountability, I got a simple shrug and a reminder that they “do not hold cars,” completely ignoring the fact that their team had already agreed to do exactly that. No real apology, no remorse, no ownership, just indifference. Chris and another associate, Jonathan, did offer to try to locate a similar truck at auction and deliver it to my home for inspection, which at the time felt like a decent attempt to make things right. Unfortunately, that promise turned into nothing as well. I never received a follow up call, not a single update, and no apology from anyone at the dealership. I was essentially ghosted after being told they would help correct the situation. I had gone out of my way to prepare my trade in, rearranged my schedule, and drove a long distance based entirely on their word. The lack of communication, broken commitments, and complete disregard for a customer’s time was incredibly disappointing. Thankfully, I found the same model Sierra EV at Culver City Chevy, where I was treated with professionalism and respect from start to finish. I would strongly caution anyone considering working with Thornton Pasadena GMC. My experience showed poor communication, poor internal coordination, and a willingness to make commitments they do not honor.

Purchased a Hummer EV from this dealer, not even 1k miles - Smarterpads

Purchased a Hummer EV from this dealer, not even 1k miles in and I’ve brought it in 3 times to both Thompson and Casa. At Casa, I’ve never been treated so poorly by a dealership. Lira Angel, stay away from her and her condescending tone. Doesn’t know the different between a software update and a reset and the need to run a hardware check as advised by corporate. Kept the car for 3 weeks only to replace parts on the car that were already replaced and did not need replacing.