13 Audi Dealers near 93955near 93955

Efficient service team. - psimon33560

Efficient service team. Drop off and pick up was easy and items with issues were resolved

My wife and I were greated by Tarun. - JFISH01

My wife and I were greated by Tarun. We were intrested in seeing what mid size Audi models were available. He presented us with some very nice specials, and new models. He was very professional and friendly, answered all of our questions, and took time to show us the details of the different models and trim packages. We test drove and compared the vehicles that we liked. Terrance also met with us and took time to answer questions we had. We decided to receive a quote on a new Q5 with the prestige package. We had a trade in and, Terrance and Dean worked with us to reach a favorable price. Cesar in the finance department explained the optional product available and made the paperwork effortless and comfortable. We purchased the Q5 and love it. Our experience was fantastic and we will be reccomend Audi Modesto to our friends. Working with Tarun and Terrance was truly a pleasure. Their assistance and support was a big factor in us making the purchase.

Awesome support and exceeded customer experience from - Awesome Support Chris.

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving.

Some dealerships do the right thing. - Ron N.

Some dealerships do the right thing. Audi Concord — and specifically General Manager Eddie Martz — is one of them. Back in 2019, I bought a pre-owned vehicle from Audi Concord as a gift for my wife, who had just reached an important personal milestone. It was a meaningful purchase. During the prep process, a detailer accidentally cut the front seat. The dealership repaired it at the time, and we drove away happy. Fast forward to 2026. The repair gave way. I’ll be honest — I wasn’t sure what to expect when I called. It had been years. But Eddie listened. He didn’t make excuses or hide behind the clock. He looked into what happened, acknowledged that the original repair hadn’t been done properly, and told us he’d make it right — no charge. That kind of accountability is rare. Eddie treated us like people, not like a liability. If you’re looking for a dealership where the leadership actually stands behind their work — and their word — this is it.

Warranty Fraud, No Loaner, Car Held Since March 26 — - omarm8191

Warranty Fraud, No Loaner, Car Held Since March 26 — Management Must Be Held Accountable Short version: Audi Livermore has had my 2023 Audi A3 since March 26, 2026 — over 6 weeks — with no loaner vehicle despite promises, and is now trying to charge me $4,000 for what should be covered warranty repairs. Service Manager Johnny Cheng has overseen every failure in this process and should be held directly responsible. I spoke to a corporate agent, the promised me 3 times that Johnny will call me directly because he was required to. All 3 times he had his service manager call me. Showing defiance even towards corporate. The full story: In October 2025 at 45,500 miles, I brought my A3 in for a yellow battery warning light. I suspected the battery, but the technician diagnosed a bad BSG (Belt Starter Generator). Instead of replacing the BSG — the actual diagnosed problem — they only charged the system and told me to "monitor it." This was a deliberate half-repair on a known warranty issue. Had they simply replaced the battery or the BSG at this visit, none of what followed would have happened. Fast forward to March 26, 2026: the car suffered a cascading warning light failure, directly related to the unresolved BSG issue. I had to have it towed in. I emailed both the dealership and Audi corporate ahead of time explicitly stating this was a continuation of the prior warranty repair which they later attempted to change in order to charge me and to restart the 30-day clock for Lemon Law. Since then: They replaced the 12V battery — which resolved the core issues — but then claimed the remaining ABS warning light was a separate, non-covered problem worth ~$600. Any competent technician knows that after a 12V battery replacement, control modules lose their settings and can throw warning lights that simply require a computer reset using Audi's ODIS diagnostic system — a procedure that takes minutes, not thousands of dollars. Weeks later, they added an AC unit failure to the bill, ballooning the total to $4,000. They have never replaced the BSG — the original diagnosed root cause — to this day. They promised a loaner vehicle. They never delivered. I have been without transportation since March 26, 2026. I have observed my work order being altered to reclassify issues as non-safety related issues. This is an attempt to stop or reset the 30 day lemon law countdown and it also strips me of my right to safety by misclassifying it as a non safety issue. Johnny Cheng, the Service Manager, bears direct responsibility for this situation. A service manager's job is to ensure customers are treated fairly, warranty obligations are honored, and his team follows proper diagnostic procedures. Under his watch: a known BSG fault went unrepaired for months, a customer was left without a loaner despite explicit promises, repair costs were inflated from $600 to $4,000, and documentation appears to have been altered to label andd cover the issue as a non safety issue. This is not a technician error — this is a deliberate management failure. The irony is that if the battery had simply been replaced at the first visit in October 2025, this entire saga — the tow, the cascading failures, the loaner obligation, the corporate escalation — never happens. Johnny Cheng's decisions have cost this dealership far more in liability, reputation, and customer loss than one warranty battery replacement ever would have. The new owner Todd needs to know what hes paying out of his own pocket due to situations like this. I have documented everything — emails, work orders, and correspondence with Audi corporate. I am pursuing this through every available channel. They will have a state representative physically go to the location to confirm what I am saying. They will go through all the files and even inspect the car themselves. Attempting to charge someone for an issue stemming from a warranty repair is illegal in California, but Johnny wanted to gamble.

Unfortunately you can't give 0 stars worst car buy - hawksfan0331

Unfortunately you can't give 0 stars worst car buy experience of my life we paid cash was told the car would ship in 72hrs it was 5 days after a month and had to call numerous times we finally got the title a month later when we received it it was not dated in two places and was lied to on numerous occasions about lost paperwork the title being in the mail the general manager doesn't know how to return phone calls must be really hard to dial a phine and Roy the fiance manager is a pathological liar and very arrogant I would never buy a car from them again amd I would not recommend them to anyone to buy a car from them unless you want headache after headache id especially if your out of state worst dealership I have ever worked with

Single Mom Charged Double Market Rate - Predatory - Protect Moms

Single Mom Charged Double Market Rate - Predatory Practices I leased a 2025 Audi Q5 PHEV from Oakland Audi in 2025 as a single mother. I have always felt odd about the interaction but let it go for a bit because I asked for so many explanations and was assured so many times that they were taking care of me. Through detailed research, I now understand I was charged $47,153 total for a lease that others received for $21,672. Stay clear in particular of Mujib and Frank. And either don't trust Sheik or know that he is not watching how his predatory team operates. What they specifically did so you can avoid their traps: - Pushing me for $15,000 cash down, insinuating that this would get me a better financing rate, without explaining how uncommonly and outrageously high this is for a lease. - Charged $68,435 for a car with approximately $64,000 MSRP (~$4,400 markup) saying this was because the tax incentives were ending so everyone was paying more. - Put me in ultra-low 7,500 miles/year lease despite knowing I drive daily for work and kids. - Told me over and over that they were making sure to get me the best deal possible. The numbers: - My effective monthly cost: $1,310 - Market rate for identical vehicle: $602 - My loss: $25,481 over 36 months I am filing complaints with CFPB, California DMV, and BBB. I'm sharing this review so other single parents and working families don't fall victim to these tactics. I understand now that I should not have trusted their answers, even when directly questioned, and done more of my own research. I hope my mistake will help you all out. I have documentation of all charges, signed lease agreement, and third-party validation of market rates. I'm willing to modify this review if Oakland Audi provides meaningful restitution including waiver of all lease-end fees and credit toward the excessive charges - but most importantly - commits to changing their predatory practices.

worst customer service bought a car and called 4 times - Danielel

worst customer service bought a car and called 4 times and emailed 6 times and no response

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

I had an absolutely fantastic experience working with - Marissa

I had an absolutely fantastic experience working with James Jamous at Audi Burlingame. From the moment I walked in, James was knowledgeable, honest, and incredibly helpful. I came in needing guidance, and he took the time to answer all my questions without ever being pushy. He was transparent and fair when it came to pricing, which made the whole process feel straightforward and stress-free. Emma from financing was also amazing—she made everything easy to understand and kept the process smooth from start to finish. The entire team at Audi Burlingame was great to work with, but James and Emma truly went above and beyond. I couldn’t be happier with my new Audi—thank you both!

In June 2025, I paid $1,540. - mh256

In June 2025, I paid $1,540.50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six months later (December 2025), the exact same symptoms returned, leading to complete rear differential failure from fluid contamination and bearing damage. Their quote: $11,885.83. The service rep admitted in writing that this kind of rapid escalation is “rare” after a seal repair and apologized for not disclosing the risks in June — but the dealership refuses to accept any responsibility for the misdiagnosis or incomplete repair. Since purchasing my 2019 Q8 three years ago, it has only ever been serviced at Audi Seaside/Monterey Peninsula. The car is not driven aggressively, sees minimal miles (~10k/year), and is primarily used for business. I escalated to Audi Corporate (assigned a case manager) and involved the California Bureau of Automotive Repair (BAR). The BAR mediator agreed additional diagnostics should have been done in June. Despite this, Audi and the dealership have not accepted fault. When I picked up the vehicle on January 9, 2026, the invoice completely omitted the rear axle leak and showed a “clean inspection” — even though the differential was still failed. The car has been inoperable since December 9, 2025 — no loaner provided. Their latest “best and final” offer: refund the $1,540 June repair but charge me $7,821.46 for the differential (slightly higher than a prior discounted quote of $7,566). I’ve now reported this to NHTSA, as a 2022 Audi TSB covers nearly identical rear differential leaks in 2020–2022 Q8 models (and others), raising questions about whether this is a broader issue. If you own a Q8 (especially 2019–2022), be cautious with service at this dealership and others. Document everything, get second opinions if needed, and know your rights under California law.

Royal motors has the best customer service team. - deidreelliott99

Royal motors has the best customer service team. AJ and Sam went far and beyond to guarantee that my experience was stress free. I highly recommend royal motors for anybody in need of a vehicle.