Aaron Heinlein | Page 3

Call back for status of my car and difficulty scheduling service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recordi service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recording said leave a message and we will call you back in 15 minutes. All three times no call back. Number 2- I made my appointment on line. took my car in on the 29th of May. I met with Anthony Thurman he informed me it would take around 3 1/2 hrs to complete my install. After waiting 2 hrs. I was told it was going to take another 3+hrs.to complete. He arranged a ride home and he was to call me on the status of my car later in the day. He never called me. Number 3- Anthony called me the next morning and told me my car was not ready and said he would call me around 11 or 12 and give me an update. I waited till 1:00 still no call. I called and asked to speak with the service manager (Aaron)and asked if he could find out the status of my car. He said to leave my number and he would call me within 20 min. I asked him if he was sure that he would call me back. He got defensive and said "If I said that I would call you back I will call you back". I wasn't surprised when he did not call me back. I did receive a call from Anthony and he told me my car could be done by the end of the day. It was not. I received my car the next morning May 31 at 11:30. I must say that was a long 3 1/2 hrs. More

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Had a major issue with my car and once again Aaron Heinlein and Shelby Wiley were beyond amazing. They always go above and beyond and no matter the issues I have had with my vehicle, they have truly Heinlein and Shelby Wiley were beyond amazing. They always go above and beyond and no matter the issues I have had with my vehicle, they have truly been a blessing to work with and they communicate so well. Definitely feel like family at Klaben! Gavin also was beyond amazing!! He handled my irrational outburst so well and I again apologize to him for how upset I was and how professional he handled the situation More

by tanyamiller50 Verified Customer Verified Customer

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I absolutely love everything about Klaben. They are amazing to work with and have great communication! They are amazing to work with and have great communication! More

by tanyamiller50 Verified Customer Verified Customer

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The service department did a great job pulling catching up my super duty on outstanding recalls in a timely manner. up my super duty on outstanding recalls in a timely manner. More

by MIKEL13 Verified Customer Verified Customer

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Great service! ! Went in for my first oil change which did not take long at all. ! Went in for my first oil change which did not take long at all. More

by plemmons Verified Customer Verified Customer

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Had a great experience. Got regular updates on service. Waiting area was pleasant. Would recommend . Got regular updates on service. Waiting area was pleasant. Would recommend . More

by KRAUZA Verified Customer Verified Customer

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Aaron was amazing to work with! He was able to get my car in the day I reported my issues, he had the loaner car already set up and kept me posted throughout the repair. He was kind He was able to get my car in the day I reported my issues, he had the loaner car already set up and kept me posted throughout the repair. He was kind, respectful, and super attentive to the issues I was having with my car! More

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They have a Convenient mobile service that helps the customer that lives a distance from Kent customer that lives a distance from Kent More

by jdionblakely03 Verified Customer Verified Customer

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My truck was diagnosed properly and fixed properly. All done under the warranty, so all is good. All done under the warranty, so all is good. More

by MOONER93 Verified Customer Verified Customer

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Very attentive to what is going on with the car. Very accommodating with rental car. Very accommodating with rental car. More

by Ciji70 Verified Customer Verified Customer

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