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Aaron Heinlein
Aaron Heinlein at Klaben Ford Lincoln

Aaron Heinlein | Page 3

Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.8
27 Reviews

Dealership Experience

3 yrs, 2 mos

4.8

27 Reviews

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27 Reviews of Aaron Heinlein

February 12, 2024

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Employee Rating

Great service! ! Went in for my first oil change which did not take long at all. More

by plemmons
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Recommend Dealer
Yes
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November 02, 2023

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Had a great experience. Got regular updates on service. Waiting area was pleasant. Would recommend . More

by KRAUZA
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan D'Achille, Anthony Thurman Jr

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September 29, 2023

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Employee Rating

Aaron was amazing to work with! He was able to get my car in the day I reported my issues, he had the loaner car already set up and kept me posted throughout the repair. He was kind More

by willntracy
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

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September 29, 2023

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Employee Rating

They have a Convenient mobile service that helps the customer that lives a distance from Kent More

by jdionblakely03
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz, Louis Palos

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Sep 29, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Based on your overall rating it was clear we fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for initially leaving you feeling anything less than completely satisfied. It was a pleasure meeting you over the phone today and enlightening to say the least. Your positive remarks about Tyler and Aaron during your most recent visit were greatly appreciated and shared. Your additional candid insight allows us to realize what is needed to earn your complete trust and confidence moving forward. Our mistake was clearly communicated and we own that without excuse. As I mentioned during our conversation we will do better in the future meeting expectations we set. Thank you again for your feedback and allowing us to make right a situation we clearly created. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

July 26, 2023

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My truck was diagnosed properly and fixed properly. All done under the warranty, so all is good. More

by MOONER93
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

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July 24, 2023

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Very attentive to what is going on with the car. Very accommodating with rental car. More

by Ciji70
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Shelby Wiley

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July 17, 2023

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Employee Rating

Quality work at an affordable price. Cleaned injectors and throttle body in a timely manner. More

by MPOINSKI
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

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