David Klaben
David Klaben at Klaben Ford Lincoln
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David Klaben

General Sales Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
126 Reviews

Dealership Experience

2 yrs, 11 mos

4.9

126 Reviews

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126 Reviews of David Klaben

October 11, 2024

Dealership Rating
Employee Rating

This dealership is always very helpful and friendly. Tim was sensitive to my monthly budget. More

by phillis.sgotto
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney, Tim Sterling

October 10, 2024

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Tyler Is very knowledgeable on the product lines and he was excellent on following up with any questions directed his way! More

by Tomjenright
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Recommend Dealer
Yes

October 04, 2024

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Klaben Ford is an A+ dealership. My sales person Mike Uzl was great. This is my 2nd certified used vehicle purchase from Klaben Ford. Both experiences were great. Klaben offers the b More

by smacklin1
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Uzl II, Justin Fisher

October 03, 2024

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Gragg has been incredible throughout the entire process of helping us find the perfect car for our family. He is genuine, personable, and truly listens to your needs. His attention to detail and commitment More

by Hrsmith0817
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Gragg Adkins

September 30, 2024

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This is my second vehicle purchased at Klabeb. I keep returning because of the no pressure sales and the excellent service. More

by Fordfan
Sales Price Transparency
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Recommend Dealer
Yes

September 24, 2024

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Tim and Bow were so informational in helping deciding a vehicle le right for us. We went in looking at a vehicle and came out with a much better option that we liked on the showroom floor. More

by 20BOWMANJR
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Recommend Dealer
Yes

September 20, 2024

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Chris was great to work with! He listened to my wants and needs and made sure I left happy! I appreciated the follow up phone call after having my car for a day or two. It really More

by belliank
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Jennifer Bowen

September 20, 2024

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Klaben is all about their customers. Service is personalized and exceptional. Shelby in service is knowledgable and super friendly More

by mtdisanto
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

September 18, 2024

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Great service, great effort and willing to go the extra mile for their customer separates Klaben from the rest! Highly recommended More

by bigcat1043
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Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling

September 18, 2024

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Employee Rating

It was nice , truck windows were dirty , especially the back window . Every body was nice in the store front . More

by rforster55
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline, Jennifer Bowen

Sep 18, 2024

Klaben Ford Lincoln responded

Ron, thank you very much for taking the time to not only leave a review, but speak with me directly on the phone. Based on our conversation, it is clear we failed you on multiple levels. The first was failing to build value in the pricing of our certified pre-owned vehicles. We price all of our vehicles to market and almost all of our vehicles are traded in from our customers who service them here so we retain all those records and we know how well they were treated. That said, when we failed to build value in our pricing, we obviously left you feeling like we were just another dealer, which is far from our intention. I know you mentioned that nobody likes the car dealership experience and I agree. However, that sentiment is exactly what we set out to overcome. At Klaben, our goal is to provide a customer service experience that leaves you wondering why you went anywhere else previously and allows us to have your consideration moving forwards. I am sorry that we failed to deliver you that experience. Finally, failing to transfer your tonneau cover from your previous truck and failing to clean your new truck to your satisfaction leaves me disappointed. I can empathize with your review as we left you feeling like there was a lot left to be desired. No excuses. We failed to deliver you the Klaben experience. As I mentioned on the phone, I look forward to having our mobile service team come to your home to install a new tonneau cover and show you the level of customer service that we failed to deliver during the sale. If you need anything at all, please feel free to reach out to me at the below contact information. I and the rest of the Klaben organization remain at your service. David Klaben 330-673-3139 ext 309 dklaben@klaben.com

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