Abigail Heck | Page 13

Great experience Everyone was friendly and helpful when we were in to order our new truck. They were also great keeping us posted on progress. The finance piece was w Everyone was friendly and helpful when we were in to order our new truck. They were also great keeping us posted on progress. The finance piece was well put together and informative on our options. Abby even found us a better rate than expected! More

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Top quality service I am very specific about what I want in a truck and Dave and the team searched hi and low to get me what I was looking for with a payment I was happy I am very specific about what I want in a truck and Dave and the team searched hi and low to get me what I was looking for with a payment I was happy with. I couldnt be happier More

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Stacey’s Explorer Ariel and staff went to great lengths to find the exact car I wanted with all the features I wanted. Ariel understood this was my car and MY decision Ariel and staff went to great lengths to find the exact car I wanted with all the features I wanted. Ariel understood this was my car and MY decision! She did not talk past me to my husband looking for answers. Only 2 things that didn’t go as I wanted. Time to pick car up- I wanted to be in/out within 30 minutes- meanwhile 2 1/2 hours, I was out of there. Yes I know it can be done, as my daughter purchased a car last week and she was out within 30 mins. Also, it was not explained to me that I had to pay first payment along with down payment I had planned. More

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Great, Friendly Staff, Awesome Salesman Dave Sturgeon was excellent. As soon as we came in to look at a new F-150, he was right there. He was very knowledgeable on the truck, and helped re Dave Sturgeon was excellent. As soon as we came in to look at a new F-150, he was right there. He was very knowledgeable on the truck, and helped re-affirm our need for the 3.5EB engine. Thanks Dave, we'll be coming back for our next Ford!! More

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Vehicle Purchase I have purchased multiple vehicles from Larry Lussier and his team at Heritage Ford, and they are always amazing!!! Very professional and courteous se I have purchased multiple vehicles from Larry Lussier and his team at Heritage Ford, and they are always amazing!!! Very professional and courteous service from the entire team! I would (and have) recommended them to others! Thanks again Larry and Turner and Abby!! More

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Exceeded my expectations!! The Heritage Ford staff were very professional, courteous, and honest! Ariel and Abby were super friendly and a pleasure to work with. One of the me The Heritage Ford staff were very professional, courteous, and honest! Ariel and Abby were super friendly and a pleasure to work with. One of the mechanics also came to talk to me about the winter wheels/tires that I had on my Lexus and whether they would fit on the 2019 Ford Fusion Energi. They gave me a great deal on my trade-in and even took my winters wheels off for me AND brought them to my home! I'm so glad I made decision to go to Heritage Ford and definitely would recommend them to friends! More

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Great overall experience Turner and the team did a great job finding me a new Ranger with the specs I was looking for. Given that it is a new model there were some challenges Turner and the team did a great job finding me a new Ranger with the specs I was looking for. Given that it is a new model there were some challenges finding the right options, but Turner did a good job communicating his progress, even while I was out of town. All the paperwork was quick and painless and I'm enjoying my new truck just a few weeks after the test drive! More

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Obtaining a new lease I had a lease for a Ford Focus hatchback which was due to end in April 2019. I talked with Larry about obtaining a less expense lease early in the fa I had a lease for a Ford Focus hatchback which was due to end in April 2019. I talked with Larry about obtaining a less expense lease early in the fall. He said to check back in Nov. about an early turn-in program. In October, both Larry and Celeste contacted me and Celeste made an appointment for me with Dylan. Dylan Krause met with me and worked out all the details of the lease, which car, price, etc. He worked to get my costs down into my range. Abigail did the financial paperwork, very efficiently. Dylan was a wonderful sales person to work with. He listened to my needs, helped me look at a few cars and decide on one. I would definitely recommend any of my friends to work with Dylan. He also arranged for me to get my own snow tires put on the next week. This was a lease, but there is no place in "Reason for Visit" to check that. The overall experience was very good. More

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Bill's the Best We had a five star experience buying our Escape. Bill was very helpful. We enjoyed working with him and he was also great explaining all the bells and We had a five star experience buying our Escape. Bill was very helpful. We enjoyed working with him and he was also great explaining all the bells and whistle with our car. Thanks so very much Heritage Ford and Bill LaBonte! More

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It was a breeze! Heritage Ford knows how the customer experience should be. Ours was outstanding from beginning to end. Mike Hassett, the sales manager, was helpful no Heritage Ford knows how the customer experience should be. Ours was outstanding from beginning to end. Mike Hassett, the sales manager, was helpful not intrusive. So was Larry Lussier, his boss. Our salesperson Dillon Machavern was awesome. Such a polite young man and extremely savvy when explaining the highs tech features of our vehicle. Abby Heck in the Business Office was professional and did a great job reviewing all our options without a lot of high pressure. We highly recommend the entire H Team to anyone looking for a positive trip to a dealership. John and Kartla Henning South Burlington, VT More

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