Abigail Lundberg | Page 4

Obviously I love West Bend Toyota as I have purchased several vehicles from them. The service department is knowledgeable, efficient, and very friendly. several vehicles from them. The service department is knowledgeable, efficient, and very friendly. More

by PAPATOML1 Verified Customer Verified Customer

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This dealership is easy to work with. The work begins on time and my car was ready to go when promised. The work begins on time and my car was ready to go when promised. More

by ktown_alien Verified Customer Verified Customer

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On time service Good communication Nice clean service department Plenty of help Lots of hustle department Plenty of help Lots of hustle More

by wjasz Verified Customer Verified Customer

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There was nothing wrong that would explain why my windows wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! More

by Diane Z Verified Customer Verified Customer

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Service was good and efficient. However, I was surprised that my car wasn’t washed afterward. This was my first time servicing my car at Darrow, so perhaps that’s the standard here, However, I was surprised that my car wasn’t washed afterward. This was my first time servicing my car at Darrow, so perhaps that’s the standard here, but in my experience with other dealerships, a complimentary car wash has always been included More

by Kinga Verified Customer Verified Customer

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Have 4 new tires and they work like a dream. I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was c I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was charged $646.41 ($390 to Sunbit and $256.47 to Russ) to find out that Sunbit charged us $390. on top of you bill. So I called the next day and spoke to Rob who knew Sunbit so well said oh I didn’t know they did that. He didn’t even apologize once for this causing us to be without the cash we need in our account, as of today it is still pending. IF I COULD HAVE GIVEN A 0 for my experience I WOULD HAVE! More

by khum Verified Customer Verified Customer

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I bought my first Rav4 from Russ Darrow and had a great experience with the sales AND service staff. I now bought my first 4Runner here and again...great experience! Consistently reliable!! 5 stars! experience with the sales AND service staff. I now bought my first 4Runner here and again...great experience! Consistently reliable!! 5 stars! More

by JILLAMR Verified Customer Verified Customer

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Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is a 90 mile round-trip for me to get to the dealership. My $70,000 vehicle has been there eight times I believe. The last time I brought it there for my 10,000 mile service there was a bad rattle in the back door. They fixed the rattle, however, a week later, when a passenger was sitting in the back, they noted that all the electronic switches were not working. I made an appointment and figured that all they had to do was plug something back in (which was the case). Again, 90 mile round-trip. I friendly asked them, that hey since it was your screwup and I’ve had to take time off of work, travel 90 miles, and waste a half a tank of gas, could you maybe consider putting some gas in or at least giving me a free car wash. The service rep said he’d see what he could do. Much to my chagrin, when I went out to get my vehicle after it was done, neither had happened. I didn’t have time to argue because I had to get back to work, but you would think a simple car wash to keep somebody happy shouldn’t be out of the question when you’ve dropped almost 80 grand there (vehicle price plus all the extra crap they sell you on). So, my opinion of the dealership has continually declined. I was happy at first despite all the issues I’ve had with the vehicle, but again, it seems like the service is getting worse and worse. Perhaps, they are getting sick of dealing with me. That said, I’ve always been pleasant despite my frustrations. More

by abrault Verified Customer Verified Customer

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This service was for a battery recall; appt, replacement & service was great & only took bout half an hour & service was great & only took bout half an hour More

by justggramma Verified Customer Verified Customer

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Great friendly service. Fast and complete in a short time. Great check in with explanation of timing Fast and complete in a short time. Great check in with explanation of timing More

by DAVESMAIL Verified Customer Verified Customer

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