" Buying a car"
Salesman, (Adam) wasn't a pushy salesman. He listened to what I wanted for the money I had to spend and it was a pleasure working with him. I hate buying cars but he worked with me and it wasn't bad at all. Unlike the salesmen at Toyota who wouldn't listen and spent way too much time trying to talk me into a lease. Thank You Adam
"Great experience "
We had a great experience with Adam Rugg and Walter Wallace! very helpful and worked with us to get the truck if my dreams. I would come back and recommend to anyone!
"Salesman Adam Rugg lied and discussed inappropriate topics "
Let me start by saying this is the 6th car I have bought and I have been impressed with every salesman at every other dealership besides this one! Went to buy a car with my two young children. Was on a huge time crunch because last car was totaled and we only had the rental for that day else wise would’ve never bought from them. They gave us a huge run around and we left. After talking later that day on the phone with an agreed price for the car we test drove they went up on the price when we got back in with the two kids and took out the weather mats which was part of the car when test driving and said this is how they would get to our price. Was never discussed before driving all the way back in. At that point we were stuck because we had to return the rental in a couple of hours. In addition with a credit score of 837 and $21,500 down payment they refused to allow my name on the title and charged us an additional $300 for a transfer. Finally as if this wasn’t enough, the salesman during our time had discussed his political opinions and told an obscene story about illegal activities in it AROUND my KIDS! Just appalling experience and will never go back and will warn anyone else before going there. The only nice part of this experience was the secretary lady was beyond sweet and brought over coloring books for the kids which was a huge help. So kuddos to her!
" Best sales experience, by far!"
Friendliest and smoothest sales experience we’ve ever had. It was hard enough convincing my wife to get a new truck and it was a relief to have such an easy sales experience. Adam was fantastic and he was able to help us with abdolutely everything we needed! Scott made sure to answer all of our questions and find us the best finance and warranty options possible! Thank you guys! We highly recommend buying your next vehicle here!
Steve was outstanding! He and his tech drove my son’s car to confirm the issue then he took the time to call me to explain in detail. Happy we chose this dealership :)
"Purchase of a pre-owned Dodge Grand Caravan"
Sales Associate Adam Rugg assisted us with the purchase of our Dodge Caravan, walking us through the process and explaining the transactions as we went. Adam ensured that the vehicle was inspected thoroughly, any necessary works were carried out by qualified staff and mechanics, and the van was detailed and ready to go in a timely manner, once we were there to complete the purchase. We couldn’t have been happier and want to thank Walter, Adam and Robert for their prompt and courteous service at Ferman.
Other Employees Tagged:
Walter Wallace, Robert Packard
"very good experience"
not having purchased an auto from a dealer for years I was pleasantly surprised at the professionalism of all people involved....there was not any sign of pressure to purchase and talk was always focused on how to accommodate my needs
"2015 Ford Mustang 5.0"
I was looking all around for decently priced manual 5.0 and I was glad to find one in excellent condition that Adam Rugg helped me get into. The car is amazing
"Best car buying experience EVER!"
I always dread dealing with car sales people. Normally you feel like they are out to drain you and will tell you whatever you want to hear to make the sale and try to sneak in extra cost. NOT THE CASE with Adam Rugg! He never pushed me once. He was attentive to what I wanted and the budget I had to work with. He got me every discount available even ones I didn't know about just to help me stay on budget. He stayed late to work around my schedule and was the nicest person I have encountered in a long time. If all sales people were like him, dealerships would no longer have a bad rep. I will go to him for ALL of my families car needs from now on.
"Friendly and knowledgeable!"
My experience with Ferman started online. My wife and I were looking for a reputable dealership to purchase a new minivan for our family. We have three children and require a lot of room. We travelled about 25 miles from Largo because this dealership had great reviews, and the exact model of Dodge Gran Caravan we were looking for. We called ahead and they had the vehicle pulled out front before we even got there.
The receptionist was lovely and took me and my family to their guest area that had a coffee machine and a soda fountain, with a children’s room that included a tv. They put on a movie for the kids and walked us through the process, after eeeing the van of course.
Adam our sales associate went above and beyond to give us the best experience. When it was time to sign papers with Scott, our finance manager (who was hilarious by the way) Adam watched all three of our kids for us! They are 3, 5 and 6 respectively, an absolute handful. But Adam is GREAT with kids.
Overall I would recommend Ferman in New Port Richey to ANYONE in the Pasco or Pinellas county area. THEY ARE THE BEST!!