Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ainsley Roark
Ainsley Roark at Big Star Cadillac
Refer Me

Ainsley Roark | Page 3

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

Contact Me
4.7
159 Reviews
4.7

159 Reviews

Write a Review

159 Reviews of Ainsley Roark

January 26, 2024

Dealership Rating
Employee Rating

Nice people working in service department and serviced my vehicle in a timely manner Thanks More

by SREYNA5352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 26, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 25, 2024

Dealership Rating
Employee Rating

It was great service from my arrival to departure and they got me in and out very quickly! More

by KMARIN925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 26, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 25, 2024

Dealership Rating
Employee Rating

I initially brought my vehicle in to have some work done and the original service advisor Karah did a horrible job of communicating with me and never returned any of my phone calls. My car was given back to More

by albertdouglas98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karah Gonzales

Helpful
Report | Print
Jan 26, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that your visit was not seamless. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If you would like to discuss your concerns in more detail, please feel free to reach out to me directly with your best contact information. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 04, 2024

Dealership Rating
Employee Rating

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, LeAnna Kerr, Karah Gonzales, Jose Teran

Helpful
Report | Print
Jan 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 04, 2024

Dealership Rating
Employee Rating

Not satisfied with service usually problems stay and don’t go away. Needs to improve More

by samina.jamilmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kevin Sonnier , Amilia gully

Helpful 1
Report | Print
Jan 04, 2024

Big Star Cadillac responded

Thank you for your review. Sorry to hear you have concerns with our Service Department. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly so that I may better work to address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 03, 2024

Dealership Rating
Employee Rating

The staff was very efficient and upbeat. Ainsley was extremely helpful and listened to my issues with the car. I was offered a ride home as the repairs were going to take longer than expec More

by TSMITH0705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 03, 2024

Big Star Cadillac responded

Thank you for your review and your patience! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 03, 2024

Dealership Rating
Employee Rating

I would never recommend the concierge service to anyone it’s never available no matter when I call. Wish I would of purchased somewhere else More

by hermanportales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frederick McGrew

Helpful
Report | Print
Jan 03, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. While resources are limited preventing us from providing conciege service at all times in all situations, we are always looking to grow our loaner fleet and concierge drivers whenever possible. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Vennie Trevino, Service Director

December 31, 2023

Dealership Rating
Employee Rating

Kept my informed of the status on the completion of my vehicle and as usual exceptional service. More

by RMINORJR412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 29, 2023

Dealership Rating
Employee Rating

Big Star Cadillac was clean and the service was good. It was nice to have coffee and water available for those of us who needed it. More

by Kdwamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Dec 29, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 24, 2023

Dealership Rating
Employee Rating

I was received cordially and was communicated with in a very kind and timely manner. More

by RONNIEBRIAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Dec 26, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

1
2
3
4
...
16

Dealership Inventory (508 Vehicles)

new 2024 Cadillac XT4 car, priced at $45,215
2024 Cadillac XT4
new
Emerald exterior
Automatic
Front-wheel Drive
$45,215
View Details
new 2024 Cadillac LYRIQ car, priced at $59,815
2024 Cadillac LYRIQ
new
Radiant Red exterior
Automatic
Rear-wheel Drive
$59,815
View Details
new 2024 Cadillac LYRIQ car, priced at $56,711
2024 Cadillac LYRIQ
new
Radiant Red exterior
Automatic
Rear-wheel Drive
$56,711
View Details
new 2024 Cadillac XT5 car, priced at $41,290
2024 Cadillac XT5
new
Silver Metallic exterior
Automatic
Front-wheel Drive
$41,290
View Details
2024 Cadillac Escalade ESV
new
Black Raven exterior
Automatic
All-wheel Drive
$117,940
View Details
new 2024 Cadillac XT4 car, priced at $39,215
2024 Cadillac XT4
new
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
$39,215
View Details
View All Inventory