Extremely caring, catered to my wishes.
Alex worked tirelessly to find me a car.
Super courteous , professional, and knowledgeable.
I will buy my next car from him.
Awesome service!. The staff are so friendly and very accommodating. They make you feel at home knowing that your every need is always taken care of.
"Great team that will get it done!"
The Ferman team recently took care of me as I neared the end of my lease. Both Mary and Kenny were great we’re great to work with. Communication was quick and clear, they were knowledgeable about the vehicle and the process, and we landed on a fair deal for a new vehicle. Toby handled my inspection which was quick and easy. Erin did my final paperwork, again super quick and easy. Overall great customer service by all people there always asking if I was being helped, if I wanted food/snacks, etc.
"almost ready to buy another car"
As one who has had only 4 other cars, the care and understanding given my wife and me during the purchase of our BMW was exceptional. The vehicle had to be special ordered, and Alexis kept us informed on a regular basis, and her follow-up after we drove away has been appreciated.
Awesome dealership! Integrity, client service, and professionalism are the characteristics of its employees. Ms. Mary Keller was exceptional from start to finish, searching to actually buying. My fourth car bought from the Ferman Family. When you fund something that works, keep with it!
"Great experience especially with Charles our sales friend"
Wow...what a great experience especially with Charles Fernandes. Had a little confusion over a warranty sold by the finance guy but it was corrected within days.
Other Employees Tagged:
Charles Fernandes, sales associate
"2nd BMW From Ferman"
This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what I was looking for. By the time I arrived an hour later, Alan, Karl and Kenny had vehicles waiting for me, with quotes ready to go for test drives. The Team works together to get the job done and they make it seamless. The car I wanted was going through the CPO process in service, but they had it ready for me to pick up the next morning. Scott and Robert delivered me the vehicle and had everything waiting for me to sign as soon as I got there. Love this Team & love buying my cars from Kenny & Robert- Ferman BMW has my loyalty!
P.S. Cant wait to bring this new bad boy in to see Jimmy in service down the road - another favorite on the Team! Thanks guys!
"A+ Experience with Kenny, Robert and Alan!"
I’ve been to a couple of dealerships around the Tampa area and my experience at Ferman BMW exceeded the rest. Kenny, Robert and Alan stewarded us through the buying process not with pushy sales tactics, but with knowledge and recommendations that allowed us to arrive at the right car choice. Pleasant, professional and informational experience all around. We will be back for our next vehicle. Thanks guys!
"Great experience at Ferman Bmw."
This, is my second vehicle purchase at Ferman Bmw, in three years. Brian Gains, was my sales contact person who made this transaction positively easy. He explained the process and was very professional in his presentation. No doubt that I, will return in the future for another purchase from Ferman.
"I had an awesome experience the entire time"
Everyone was pleasant, knowledgeable, professional and so much fun. I have never enjoyed buying a car before but this time I was happy and relaxed the entire time. I will go no where else again.