"A pleasant experience "
Although I was at the dealership for 6 hours, I had a pleasant time. The staff were friendly and fun to work with. Kenny was delightful to work with and fulfilled my needs in a car. I was very pleased with Alan to make the numbers happen. Erin was absolutely great to work during the paperwork process. Alex was great showing all the features in my car. To be honest, the customer service was phenomenal! I had the best experience dealing with an amazing staff.
"Great Service Ferman BMW"
I've never been disappointed in the great service always provided by BMW Ferman. They have always been accommodating! Will continue visiting their Palm Harbor location.
"My mini "
- Margaret I
Customer service was superior. They worked with me and answered all my questions truthfully. Ryan was a great salesman. He explained the difference and updates in all the mini coopers. I’m very happy I made the decision to change up cars.
Robert was very achnowledgeable and friendly. He made the whole experience pleasent and stress free. I would recommend Ferman BMW and there staff to anyone.
"Purchase of 2019 BMW X5"
Ferman BMW was great to work with. Sales folks were very professional and easy to work with. I would recommend Ferman to friends and family.
"Great vehicle "
Greg is top nitch, he made sure I had exactly what I wanted and had the car ready early for me.....highly recommend not pushy at all. Great Dealership amd Great sales rep.
"Didn't get the car"
I bought a 2019 BMW X5 on 12/15/2018.
Here are all the issues I have:
1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car.
2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days.
3, And for now, it's almost 3 weeks, I still didn't get the car.
4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided.
5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it,
6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm.
Thanks Greg and Alex with the Model they gave for not being able to deliver my car.
But I already paid 48k and the finance is still on going, I really want my car.
"2018 BMW X1 "
We worked with Kenny on purchasing my new BMW X1 and he was extremely helpful and knowledgeable. Kenny did not push anything on us and had multiple cars available for us to look at when we arrived. He was an overall down to earth guy and we had a great experience. We will definitely be back to see Kenny soon.
"Great service as always . Our sales man was great"
Our sales man David was great . Very professional and knowledgeable . We always come back to Ferman BMW for the service and purchasing of our cars .
"Fantastic experience "
Great experience with Robert! Everything went smooth and quick. We got what we were looking for at a fair price and could not be more satisfied. We will be back for our next car.