Alan Poon | Page 12

I was very well taken care of after my car had to be towed to this dealership, after a pipe in the road took out all 4 of my tires. towed to this dealership, after a pipe in the road took out all 4 of my tires. More

by chrisseider Verified Customer Verified Customer

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Service was great and I am glad things were able to be repaired under warranty. repaired under warranty. More

by Henry Yang Verified Customer Verified Customer

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Albany Subaru provides excellent customer service with great people! Quality service and repairs from trained technicians you can trust. great people! Quality service and repairs from trained technicians you can trust. More

by TRACEYKROPELNICKI Verified Customer Verified Customer

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They were great. Very professional, timely, friendly. Very good work. That's all I have to say. Very professional, timely, friendly. Very good work. That's all I have to say. More

by PHOEBEBUGUEY Verified Customer Verified Customer

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I went to the website to make an appointment but it said that I didn't have to make an appointment for oil change and tire rotation. When I came in, I was told that I'd have to leave my car all day because that I didn't have to make an appointment for oil change and tire rotation. When I came in, I was told that I'd have to leave my car all day because I didn't make an appointment. I wish I could have prepared for this ahead of time. I don't think it was the employee's intention to say it this way, but it felt like I was the one in error for not making an appointment. I learned now for the future but it would be nice if the website reflected this sentiment. More

by EPICKENSJONES Verified Customer Verified Customer

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Service is a mixed bag… • Service Reps are good • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs look to be kicks from someone’s shoes, probably when entering the vehicle While the service is otherwise capable, and I’d like to recommend Albany Subaru to my friends for its mostly friendly people and convenience, how can I do that with the caution: “But get ready to have your interior scuffed up”? More

by CALYPSOZAN Verified Customer Verified Customer

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Staff are very friendly and knowledgable. Theyre also super friendly and work fast and efficient Theyre also super friendly and work fast and efficient More

by kr Verified Customer Verified Customer

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I usually give a 5 star rating but this time, I brought my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road tri my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road trip to Canada. The car is 14 years old but not yet at 200,000) I was informed of a slow oil leak but was assured that it could be taken care of later as the road trip was coming up soon. When I got the car home, it would put out blue smoke (it was not doing this before service) when starting the car first thing in the morning and there was periodic smokey smell when driving during the day. Not the condition I would deem safe for a long road trip. I brought the car back in since the blue smoke did not stop after a few days and service agreed that this was not the best condition for a road trip which had to be cancelled. The daily blue smoke did not return and I was given a service date a couple of weeks late for dealing with the oil leak. I do not expect my car to go in with no issues and to, after $1000 + worth of work to come out emitting blue smoke. My experience for the oil leak repair was excellent. When I brought it in at 8:45am, they were not sure if they needed the car overnight, I was given a loaner and they finished before the end of the same day. My car is running great. More

by SEIBILEE Verified Customer Verified Customer

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Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

by CDIAZ Verified Customer Verified Customer

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Alan was very helpful and professional throughout the process. Very deep follow through as well. process. Very deep follow through as well. More

by Stevenhe Verified Customer Verified Customer

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