Check out Albert Botello's reviews on DealerRater

August 14, 2020

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Service was great, I was there for an oil change and everyone was very professional. I waited less then an hour and during the wait the staff was continually disinfecting the counter. everyone was very professional. I waited less then an hour and during the wait the staff was continually disinfecting the counter. More

by giseldabalderas

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria , Women setting up appointments was very cordial.

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Aug 18, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 13, 2020

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Good job and quick battery replacement, but I asked them to check my cruise control and help change speedometer and they didn’t. Overall not bad. to check my cruise control and help change speedometer and they didn’t. Overall not bad. More

by Shirleyann_gut

Verified Customer

Recommend Dealer

Yes

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Aug 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 13, 2020

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Simple recall for brake pedal. Service was scheduled and completed as promised. I requested information about possible other service needed for my pick up and it was provided and explained. completed as promised. I requested information about possible other service needed for my pick up and it was provided and explained. More

by Dstanford

Verified Customer

Recommend Dealer

Yes

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Aug 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 05, 2020

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Frank-Brown went beyond our expectations. Professional, friendly, genuine customer care and provided great customer service!! Super place to deal with! Got a great deal. friendly, genuine customer care and provided great customer service!! Super place to deal with! Got a great deal. More

by ivgint

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kienan Beasley , Finance supervisor.

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Aug 06, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 03, 2020

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Joseph and Albert were very helpful and went out of their way to make sure everything was perfect when we came to get the vehicle. way to make sure everything was perfect when we came to get the vehicle. More

by mcturner68

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Joseph was the main person I dealt with. He was wonderful and easy to work with.

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Aug 04, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 24, 2020

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Albert was very thorough and caring. He put care in my car sale. He handled all my concerns from start to finish. Thank you for the great service. car sale. He handled all my concerns from start to finish. Thank you for the great service. More

by louisesullivan0698

Verified Customer

Recommend Dealer

Yes

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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 23, 2020

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The customer service I received was remarkable. Salesman and manager where so respectful and answered all my questions before They ever had me sign anything. Great company won’t buy anywhere else. and manager where so respectful and answered all my questions before They ever had me sign anything. Great company won’t buy anywhere else. More

by saldanajackie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria

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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 15, 2020

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I’ve been doing business with Frank Brown company since 2000 and I’ve always had great service great sales people great service center fair prices and quality work thanks and keep up the good work 2000 and I’ve always had great service great sales people great service center fair prices and quality work thanks and keep up the good work More

by perky8044

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Phillip Richardson, Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria , Dayne O'Reilly, Blake Silvas

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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 09, 2020

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Excellent service and people. The oil change on my 2019 Honda Ridgeline was done professionally with great care and skill. I use their service only and find it excellent. Honda Ridgeline was done professionally with great care and skill. I use their service only and find it excellent. More

by SMANLUBTX

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Phillip Richardson, Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria , Dayne O'Reilly, Blake Silvas

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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 09, 2020

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Very nice salesman. This was for my daughter and he went out of his way to make sure it was ready! Treated them very well and signing went fine. Not the financing we were told but its all good out of his way to make sure it was ready! Treated them very well and signing went fine. Not the financing we were told but its all good More

by bdavidh52

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda