Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
113 Reviews
4.8

113 Reviews

Write a Review

113 Reviews of Albert Ramirez

November 02, 2025

Dealership Rating
Employee Rating

Excellent service agent and always willing to help and acomódate all your needs. Dealership is always very conscious about your needs. And is willing to help at all times. More

by Rgarcia25691
Service Price Transparency
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Recommend Dealer
Yes
Nov 03, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 21, 2025

Dealership Rating
Employee Rating

Albert is always amazing, he always keeps me updated with my car and makes sure we are taken care of. More

by AKIRKLAND451
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 11, 2025

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I really enjoyed my experience every single time I come to do something for my car. I always leave impressed More

by BRIAGAS.CASANDRA
Service Price Transparency
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Recommend Dealer
Yes
Oct 13, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 03, 2025

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Employee Rating

Albert is very nice and good service advise. He contact the customers and let them know about their car situation so customer will be peace of mind. I will give him 10 stars More

by levictorhouston
Service Price Transparency
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Recommend Dealer
Yes
Oct 06, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 02, 2025

Dealership Rating
Employee Rating

Customer service is amazing. . Bobby hears all my concerns and makes sure my problems with my vehicle gets looked at and resolved. He represents the company at 100% ! Thank you Bo More

by MEL_CHAPA
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr

Oct 02, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

August 08, 2025

Dealership Rating
Employee Rating

Bobby is amazing! He is knowledgeable and courteous. Love working with him. The work can be cleaner at times. My seats were left reclined way back and I have a den More

by Hiramprz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

August 07, 2025

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Employee Rating

Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

August 03, 2025

Dealership Rating
Employee Rating

Victor was a great Sales man and not pushy and had lots of patience with us. Albert was awesome also and took care of some things for us More

by SSHERBROOK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica , Victor

Aug 04, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2025

Dealership Rating
Employee Rating

I was in and out in one day for a recall issue, I'll use this service department again. More

by John
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Benjamin

Jul 31, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 29, 2025

Dealership Rating
Employee Rating

Albert helped me set up a service loaner for the warranty work my CT5 needed. He was very helpful on helping me understanding the process needed. I was always text on updates and progress with my car. Thank More

by jrgpdrz
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Jul 31, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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