Albert Ramirez

They left off 1 lug nut off my tire. They did not reset my sensors. They also rotated my tires with a nail in it and did not tell me They did not reset my sensors. They also rotated my tires with a nail in it and did not tell me More

by Jennarmistead Verified Customer Verified Customer

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The arrival and the attention to details was great customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service at Big Star GMC is the worst I've ever seen and I would never recommend anyone to that dealership. If you sold trucks I would buy one from you all. I'll be coming back to your location to service my 2024 GMC Denali. More

by Fhinojosa Verified Customer Verified Customer

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I had a really bad experience with big star. I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted anothe I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted another dealership to see what they can do to help me out and fix my car. More

by KHEERANI786 Verified Customer Verified Customer

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We always enjoy the friendly service and help that Albert gives. I wouldn't go anywhere else. gives. I wouldn't go anywhere else. More

by Donejohnson1958 Verified Customer Verified Customer

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I moved here from Chicago and Big Star was the first place I took my car for service. They were professional and friendly and I quickly became loyal to them. I had transmission problems and I took it place I took my car for service. They were professional and friendly and I quickly became loyal to them. I had transmission problems and I took it in. Albert Ramirez took time to make sure that my warranty covered the repair and ensured that I had a ride back to work. He called me that day to inform me that the parts were backordered and that he had a loaner for me. I won't take my car to no one else. More

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Excellent customer service ! Everyone was super! Bobby is number 1! He is very efficient! Johnny on the spot! We love doing business with you! Everyone was super! Bobby is number 1! He is very efficient! Johnny on the spot! We love doing business with you! More

by Srobertson2126 Verified Customer Verified Customer

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Albert went above and beyond trying to help with my vehicle issue. Great communication and service. vehicle issue. Great communication and service. More

by Elizabeth Verified Customer Verified Customer

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Dealership was clean and beautifully remodeled. Albert was very professional and I was completely satisfied with my experience Albert was very professional and I was completely satisfied with my experience More

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Great very professional and dealership was spotless and beautiful Albert Ramirez was great and my car was washed and looked great beautiful Albert Ramirez was great and my car was washed and looked great More

by JANIECEBLAIR Verified Customer Verified Customer

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The service at Big Star Cadillac is excellent. I took my XT6 in for an oil and filter change and I spent approximately 1hour in the service department. Everyone is very polite. The new Cadillac I took my XT6 in for an oil and filter change and I spent approximately 1hour in the service department. Everyone is very polite. The new Cadillac building is awesome. More

by SEMOUNT2 Verified Customer Verified Customer

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