Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
108 Reviews
4.8

108 Reviews

Write a Review

108 Reviews of Albert Ramirez

August 08, 2025

Dealership Rating
Employee Rating

Bobby is amazing! He is knowledgeable and courteous. Love working with him. The work can be cleaner at times. My seats were left reclined way back and I have a den More

by Hiramprz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

August 07, 2025

Dealership Rating
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Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

August 03, 2025

Dealership Rating
Employee Rating

Victor was a great Sales man and not pushy and had lots of patience with us. Albert was awesome also and took care of some things for us More

by SSHERBROOK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica , Victor

Aug 04, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2025

Dealership Rating
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I was in and out in one day for a recall issue, I'll use this service department again. More

by John
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Benjamin

Jul 31, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 29, 2025

Dealership Rating
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Albert helped me set up a service loaner for the warranty work my CT5 needed. He was very helpful on helping me understanding the process needed. I was always text on updates and progress with my car. Thank More

by jrgpdrz
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Jul 31, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 25, 2025

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Employee Rating

Service advisor Albert was awesome. Could have been better and faster Service from technicians. Decent overall More

by jellis4581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr

Jul 25, 2025

Big Star Cadillac responded

Thank you for your business and review. We're glad to hear that Albert provided you with awesome service, and we appreciate your honesty regarding the service and overall speed. We understand your desire for a faster service experience. We want to assure you that in addition to the specific services requested, our team also perform a suite of added-value touchpoints. These include a comprehensive multi-point vehicle inspection to ensure your vehicle's optimal performance and safety, as well as a complimentary hand car wash to return your car to you in pristine condition. These steps, while adding to the overall service time, are integral to the luxury experience and thorough care we aim to provide. That said, we truly value your input and are continuously looking for ways to improve the speed of our service to maximize customer convenience without sacrificing the quality and value you expect from us. It is certainly possible that the shop time you experienced was still excessive, and there may be circumstances that contributed to the delayed completion of your vehicle. If you feel that this is the case, please reach out to me directly at vtrevinjr@bigstarcadillac.com, as we would like the opportunity to research and address that with our team. Vennie Trevino, Service Director

July 22, 2025

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We are pleased with the sales team and their professionalism, we needed a loaner while getting serviced, no hesitation. We would definitely recommend this dealership and our salesman to anyone. More

by cantyjones03
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

Jul 22, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

July 20, 2025

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Employee Rating

Albert and service were amazing! It was a great experience, looking forward working with him. More

by Kevin Barahona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

July 20, 2025

Dealership Rating
Employee Rating

I leased a car from Big Star Cadillac and that was a great transaction, and the Service Department was very good in fixing several problems which came up during the years following. Then after 4 years, More

by Purchase Transition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli , ZULFI CHOUDHRY - Salesman 5 Stars Very Good and Helpful

Jul 20, 2025

Purchase Transition responded

Zulfi was wonderful in the smooth transition!!!

July 13, 2025

Dealership Rating
Employee Rating

The wait was long but they were very busy that day But the service was good More

by Bayapp1
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Jul 14, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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