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Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
127 Reviews
4.8

127 Reviews

Write a Review

127 Reviews of Albert Ramirez

January 16, 2026

Dealership Rating
Employee Rating

Poor communication No call text various times no response on status of our vehicle Not a great experience More

by nancy.2
Recommend Dealer
No

Other Employees Tagged: Albert Ramirez

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January 15, 2026

Dealership Rating
Employee Rating

Excellent and fast service and everyone are very was very friendly thank good service and More

by mariamcevilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Juarez

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Jan 15, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 02, 2026

Dealership Rating
Employee Rating

5 Star Service as always I can always depend on Big Star to deliver 5 Star Service More

by Jayneedison
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

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Jan 05, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 25, 2025

Dealership Rating
Employee Rating

I received excellent service. All of my questions were answered and I was left satisfied More

by brendarandall835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Isaiah Rodarte, Ben Juarez

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Dec 26, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 21, 2025

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Employee Rating

They attempted to replace my seat cover and scratched my glove compartment. While finding out it was the wrong color. I wasn't made aware that it was damaged. No bothered to let me know when I came to pick More

by breyblay
Recommend Dealer
No

Other Employees Tagged: Albert Ramirez

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Dec 26, 2025

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the experience you had regarding the interior service on your vehicle and the lack of communication regarding the condition of your glove compartment. Our goal is always to provide high-quality repairs and transparent service, and it is clear we missed the mark in this instance. To ensure we provide a proper resolution and look into the specifics of your visit, please send an email with your contact information and vehicle details dwood@bigstarcadillac.com. We would appreciate the chance to make this right and address the damage and the parts issue immediately. Daniel Wodd, Service Drive Manager.

December 19, 2025

Dealership Rating
Employee Rating

They always take excellent care of their clientele. We have been a buyer from Big Star for many years. More

by mhugs55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

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Dec 22, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 17, 2025

Dealership Rating
Employee Rating

Brought in my vehicle for a warranty concern and it was resolved the next day More

by JREZ797
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

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Dec 17, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 01, 2025

Dealership Rating
Employee Rating

Overall, good communication from Albert about change confirmation to scope of work on original ticket. However, originally quoted time was 3-4 hours; but wait ended up being 6 hours for vehicle. More

by raudelvela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 22, 2025

Dealership Rating
Employee Rating

Was very pleased with our purchase. The review of the new Escalade was explained with in our expectations. Thank you! More

by JIMCALDWELL0712
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Ruben Cauton, Mario Paniagua, Bobby Miller , Not sure who the little lady was that dropped off our car but she was very nice and professional

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Nov 24, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 19, 2025

Dealership Rating
Employee Rating

This dealership provides friendly quick service: will definitely be back. Thank you for your assistance Albert! More

by KRISTINA P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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