Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
93 Reviews
4.8

93 Reviews

Write a Review

93 Reviews of Albert Ramirez

May 16, 2025

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Employee Rating

I had a really bad experience with big star. I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted anothe More

by KHEERANI786
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 16, 2025

Big Star Cadillac responded

Thank you for your business and review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

May 09, 2025

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We always enjoy the friendly service and help that Albert gives. I wouldn't go anywhere else. More

by Donejohnson1958
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 12, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 08, 2025

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I moved here from Chicago and Big Star was the first place I took my car for service. They were professional and friendly and I quickly became loyal to them. I had transmission problems and I took it More

by lavaughn.cain
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 08, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 28, 2025

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Excellent customer service ! Everyone was super! Bobby is number 1! He is very efficient! Johnny on the spot! We love doing business with you! More

by Srobertson2126
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr

Apr 29, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 28, 2025

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Albert went above and beyond trying to help with my vehicle issue. Great communication and service. More

by Elizabeth
Service Communication
Recommend Dealer
Yes
Apr 29, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 17, 2025

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Employee Rating

Dealership was clean and beautifully remodeled. Albert was very professional and I was completely satisfied with my experience More

by JANIECEBLAIR
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 17, 2025

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Employee Rating

Great very professional and dealership was spotless and beautiful Albert Ramirez was great and my car was washed and looked great More

by JANIECEBLAIR
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Apr 18, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 16, 2025

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Employee Rating

The service at Big Star Cadillac is excellent. I took my XT6 in for an oil and filter change and I spent approximately 1hour in the service department. Everyone is very polite. The new Cadillac More

by SEMOUNT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 15, 2025

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Employee Rating

The best dealership I’ve ever been to and has the greatest service team I’ve ever dealt with More

by ZENOFAMILY713
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 14, 2025

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Employee Rating

Took a while but they were waiting on a part from GM so not their fault More

by DDD0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Purvis , philip connor 5 stars

Apr 15, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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