Albert Ramirez

My car was repaired in less than 24 hours. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. More

by Shan Verified Customer Verified Customer

Report | Print

I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

Report | Print

Poor communication No call text various times no response on status of our vehicle Not a great experience on status of our vehicle Not a great experience More

by nancy.2 Verified Customer Verified Customer

Report | Print

Excellent and fast service and everyone are very was very friendly thank good service and friendly thank good service and More

by mariamcevilly Verified Customer Verified Customer

Report | Print

5 Star Service as always I can always depend on Big Star to deliver 5 Star Service to deliver 5 Star Service More

by Jayneedison Verified Customer Verified Customer

Report | Print

I received excellent service. All of my questions were answered and I was left satisfied All of my questions were answered and I was left satisfied More

by brendarandall835 Verified Customer Verified Customer

Report | Print

They attempted to replace my seat cover and scratched my glove compartment. While finding out it was the wrong color. I wasn't made aware that it was damaged. No bothered to let me know when I came to pick glove compartment. While finding out it was the wrong color. I wasn't made aware that it was damaged. No bothered to let me know when I came to pick up my vehicle. More

by breyblay Verified Customer Verified Customer

Report | Print

They always take excellent care of their clientele. We have been a buyer from Big Star for many years. We have been a buyer from Big Star for many years. More

by mhugs55 Verified Customer Verified Customer

Report | Print

Brought in my vehicle for a warranty concern and it was resolved the next day resolved the next day More

by JREZ797 Verified Customer Verified Customer

Report | Print

Overall, good communication from Albert about change confirmation to scope of work on original ticket. However, originally quoted time was 3-4 hours; but wait ended up being 6 hours for vehicle. confirmation to scope of work on original ticket. However, originally quoted time was 3-4 hours; but wait ended up being 6 hours for vehicle. More

by raudelvela Verified Customer Verified Customer

Report | Print