Alecia Pack | Page 9

Alecia followed up on my extended warranty and found that the repair was covered. She did this without being asked. the repair was covered. She did this without being asked. More

by wiss774 Verified Customer Verified Customer

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I had an issue with the transmission box. The service department was able to diagnose and fix the issue timely and for an amount that I found reasonable. They also reviewed a number of basi The service department was able to diagnose and fix the issue timely and for an amount that I found reasonable. They also reviewed a number of basic items to make sure everything was up to speed as well as an interior cleaning. I work of this service department is why I continue to buy my vehicle at Dover Honda and likely will as long as I live in the area. More

by JPUCKO Verified Customer Verified Customer

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Service manager was extremely kind and helpful. It was very busy but she was great. It was very busy but she was great. More

by Car111222333 Verified Customer Verified Customer

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These people are always kind and professional. They are very respectful to me as a senior customer and explain everything. I have been going here for 10 years now for all of my service work. They are very respectful to me as a senior customer and explain everything. I have been going here for 10 years now for all of my service work. More

by SAILINGRN Verified Customer Verified Customer

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Pretty underwhelming experience from a factory service center. The human who checked me in was coughing/sniffling/sounded sickly and really should have taken some time off to get back to health (do employ center. The human who checked me in was coughing/sniffling/sounded sickly and really should have taken some time off to get back to health (do employees not get adequate sick time?). As for the work done on my car, I received a text which alerted me to 'urgent repairs' needed on my car. These 'urgent repairs' included fluid changed and regular interval service (like a valve adjustment) yet not one employee called out the visibly dry rotted tires on my vehicle. I expect that a factory service center could identify a potentially hazardous situation and make recommendations for addressing them. This was not the case during my visit to Dover Honda, and as such I will not be turning to this location for any purchases I need to make in the future. Further, the lack of proper care leaves me unwilling to return to Dover Honda for service. More

by Dickie's review Verified Customer Verified Customer

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They did a fine job, I don't like the functionality of the windshield washer sprayer, poor design the windshield washer sprayer, poor design More

by BOBCAT11 Verified Customer Verified Customer

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The staff went out of their way to be helpful – even special ordering the part I needed. Insulation was fast and the cost was reasonable. special ordering the part I needed. Insulation was fast and the cost was reasonable. More

by LATAILLEDE Verified Customer Verified Customer

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Customer service is excellent. Service prices are reasonable and always open to drive in service. Service prices are reasonable and always open to drive in service. More

by Heyarl Verified Customer Verified Customer

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You guys are the best! James McIntyre is an awesome communicator, and the video updates are amazing! ♥️ I am so happy at how the process went communicating with progressiv James McIntyre is an awesome communicator, and the video updates are amazing! ♥️ I am so happy at how the process went communicating with progressive. Thank you again! More

by HI3 Verified Customer Verified Customer

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Great customer service. The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle More

by DMASSUK Verified Customer Verified Customer

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