The people seem friendly, but the efficiency is garbage.
I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another
I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another occasion, I had my car in for an oil change and a transmission fluid change and was quoted 3.5 hours. It took a total of 5 hours to complete. When I asked why it took so long, I was told there was only one technican working for ALL the cars. However, I knew this was a lie because I had counted a total of 3 technicians that day walking around. The amount of time it takes to do simple tasks is completely inefficient and unacceptable. Not only that, but they said that I had to pay a $50 "garage fee" that was non-negotiable. I'm sorry, but it does NOT cost $50 to recycle or dispose of parts, especially a few bottles of oil or liquid. Long story short......don't trust a dealership for quality work. They are too expensive and take too long to do anything!
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by nateks0492
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2025 -
Russ Darrow Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Mar 20, 2025 -
nateks0492 responded
Honestly, all you would have to do to make me and other people happy would be to either increase personel in the shop or to be more efficient in the shop. There is no reason why a simple oil and transmission fluid change should take 5 hours. Like I said, I know how long each of those things take. Your shop's efficiency is ridiculous. There's a reason why people don't like dealerships.
Always keep me informed about the status of my vehicle
and explain everything they are doing with good pricing
and explain everything they are doing with good pricing
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by teirney
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Russ Darrow Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
Very pleased with the whole experience, great job, very
informative.i like the idea of the video.
informative.i like the idea of the video.
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by TRBLAGRAVE
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Russ Darrow Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
Not happy this service because you or Honda dealer you
guys over charge for replacing batteries
guys over charge for replacing batteries
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by nonenone0
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2025 -
Russ Darrow Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
George Matthews
george.matthews@russdarrow.com
It was good.
took a little longer than expected but overall the service I received was goid
took a little longer than expected but overall the service I received was goid
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by WILLIAMS1212
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Russ Darrow Honda responded
Thank you for providing this feedback, and we apologize for the service exceeding the expected time. We truly appreciate your business.
George Matthews
george.matthews@russdarrow.com
Very nice dealership.
The young lady that helped me was very kind and got the job done in a timely matter. The Establishment was clean and welcoming
The young lady that helped me was very kind and got the job done in a timely matter. The Establishment was clean and welcoming
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by DASHIASIRMONS30
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Russ Darrow Honda responded
Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
Everything was great and explained in a way that I could
understand from the service people to the service on my car.
understand from the service people to the service on my car.
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by Andrew Jones
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Russ Darrow Honda responded
Andrew, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
Good service in stand behind they work.
Great communication on services needed. Service department is great at troubleshooting issues
Great communication on services needed. Service department is great at troubleshooting issues
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by RICHBIVE123
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Russ Darrow Honda responded
Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
Awesome and very clean and cool as xxxx to be at .
..plus all the staff helpful
..plus all the staff helpful
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by Pat
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Russ Darrow Honda responded
Pat, thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
Had a great experience.
I have complete trust in them. I would come back.
AWSOME
I have complete trust in them. I would come back.
AWSOME
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by goodrumww
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adriana Perez
Feb 02, 2025 -
Russ Darrow Honda responded
Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com