Alex Folz | Page 14

Fraudulent Estimate I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else. More

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My Dream Car We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been wit We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been with him. Kudos to the service team that keeps our vehicles in superb running order. More

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Excellent Customer Service Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E400 Mercedes Benz. Mr. Edmonds was extremely courteous and very responsive during the entire process. Marty Gillions and especially Alex Folz in the Service Department were also very helpful. Mr. Folz was very helpful when I was trying to make a decision about replacing my former E350 Benz. Barry London also provided some assistance on the day of the new car delivery. More

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A dealership team worthy of "The Best or Nothing" title I've been a Mercedes owner since 1993 and explored a number of dealerships in the area, but none have consistently delivered on exceeding expectations I've been a Mercedes owner since 1993 and explored a number of dealerships in the area, but none have consistently delivered on exceeding expectations like the people at MB of Hagerstown. Mike and his sales people made purchasing headache-free and my service team, led by Alex, is nothing short of verdammt noch mal stehen - wunderbar! Not only do they treat me fairly, I feel they regard me as a partner in the upkeep of my Mercedes vehicles. 10 out of 10 for the team at Younger (MB of Hagerstown)! More

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Service Experience at Drivemb Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as explained. More

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A great experience. I had a 2013 ML 350 and wanted to upgrade to the GLE 350. I was working with Mike Lavrenchik. This was a pleasant experience. I purchase a 2017 GLE I had a 2013 ML 350 and wanted to upgrade to the GLE 350. I was working with Mike Lavrenchik. This was a pleasant experience. I purchase a 2017 GLE 350. Mike took the time to explained all the options and features of this GLE. I would recommend MB of Hagerstown and Mike to a friend. I have been a customer since August 2013 The service department is exceptional providing service and maintenance recommendations Alex is my service advisor you can't go wrong with him. We travel to AZ annually. If you need service at anytime just stop at any MB dealership. I guarantee you'll will be taken care of as if you were their customer.. I have not been disappointed.. More

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Excellence in Sales —Mike is your guy! I bought a E350 4Matic from this dealership 7 years ago and it was time to upgrade so I ordered a S560 4Matic (Mike helped in building the specificati I bought a E350 4Matic from this dealership 7 years ago and it was time to upgrade so I ordered a S560 4Matic (Mike helped in building the specifications) this year with all the options I specifically wanted. Over the production period Mike kept me updated. The car arrived and I scheduled a delivery date without any problems. Austin the finance guru was fantastic as he was 7 years ago. Mike was delightful throughout the process and bless his soul he patiently answered all of my questions and spent a good chunk of time making sure I understood the car. I take all my MBs to this dealership for service not because they do a good sales job but they have an exceptional service center. Overall this dealership is a total package. I live in the Washington metro area and I drive 100 miles to buy my MBs from this dealership as well as service them here. That should tell you about the quality of the people that work here. Last but not the least everyone is very patient and do not rush you. More

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2018 C300 Coupe Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at it's best from my Sales Consultant Barry London, the Sales Manager Austin Shemon and Finance Manager Tony Mills. I would recommend anyone looking to purchase or lease a Mercedes Benz to contact this dealership. Also the Service Department is excellent as well. More

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Only one word, Excellent!! This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, finance department, to the clerks and cashiers have been excellent to work with. Even thought I have another MB dealer just 15 minutes from my work place, I gladly drive the 45 minutes from my home for service and to purchase my vehicles. Speaking of service, again the staff has been excellent and understanding and will go out of their way to make sure you are satisfied with your experience. More

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Top Notch Simply one of the best service centers I've experience. I recently owned a Lexus and MBoH makes the Lexus service center of Rockville look like amateu Simply one of the best service centers I've experience. I recently owned a Lexus and MBoH makes the Lexus service center of Rockville look like amateur hour: where volume takes precedent over customer service. MBoH service center offers top notch customer service of the few times I've visited. This has taken place over many years, of the three new vehicles I've purchased from MBoH. Alex, Adam, Pierce, and Marty, along with others, comprise a solid team. Keep up the great work. Regards, Austin A. More

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