Alex Folz | Page 14

My husband and I were looking for a Certified Pre-Owned car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smi car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smiling, kwowledgeable, Sales Consultant, named Mike Lavrenchik, offered his assistance. I was driving the cutest C300 sport sedan within half an hour of arriving on the Mercedes-Benz car lot with Mike in the front seat and my husband in the back seat. I liked the drive and so did my husband. After Mike telling us all the advantages of this car such as: a free loaner car when needed, three months of free SiriusXM, the car expectancy of 400,000 miles - we needed just one day to think about the purchase. Meanwhile, the next day Mike being the hands-on person he is, emailed us saying he would be happy to inquire about other cars for us if we were not sold on the C300. We decided to purchase the cute C300 sport sedan from Mike, the man with the warm smile and professional car advice. Mike emailed us again the following day thanking us for purchasing our car and telling us, "everyone at Mercedes-Benz of Hagerstown realizes our satisfaction is the key to their future." Mike sealed our deal with a delicious box of Mercedes-Benz chocolate candy and the assurance he would be available personally when needed - just call 866-508-8690. We drove to Mercedes-Benz on a Friday to purchase the C300 not knowing Mike was off that day. A gentleman we had never met named, Andre Taylor, Sales and Leasing Consultant, located the C300 and told us Mike would be in touch with us the next day, Saturday. Andre's unexpected help showed us this is a team-oriented business. Mike introduced us to Austin Shemon, Finance and Sales Manager. Just imagine we didn't have to go to the DMV. Austin gave us our new license plates and addressed all the financing issues with us. He also took time from his schedule to show us a dream car right next to his office, a 2012 Mercedes-Benz Roadster. Mike placed the new license plates on our car and off we went to enjoy the day and years to come in our C300. Next, I had to schedule my car appointment due to a few chips and scratches to be touched up. The kindest Customer Advocate named, Kristen Golabek, answered the telephone and told me a loaner car (one closest to my C300) would be waiting for me when I arrived. I told her my favorite color was silver - she remembered and had a new silver C300 waiting for me. We can call in the future for servicing or schedule online knowing there will be a loaner car for our use. Kristin told us to pull up to the Service Department and drive in on our scheduled appointment date - we did - I was fearful the chips and scratches might not be able to be repaired. I felt confident my car was in the right hands after meeting Alex Folz, Service Liaison. He said, "yes" to my every concern. Mercedes-Benz of Hagerstown meets all of our expectations. We will recommend and direct our family, friends, and acquaintances to Mike. We look forward to years of continued business with the Mercedes-Benz of Hagerstown team. Sincerely, Fran and Newt Rinehart More

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I have bought/leased several S550 cars with Barry. He is extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financia extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financials in advance. Justin runs a very good operation for the dealership. Barry and Alex are always extra accomidating with service. More

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Hi there, I am return customer to this dealership. I Hi there, I am return customer to this dealership. I started my day at Mercedes with a routine maintenance for my SLK 350. At which time, I was war Hi there, I am return customer to this dealership. I started my day at Mercedes with a routine maintenance for my SLK 350. At which time, I was warmly welcomed by Marty and Alex and as usual provided all we needed for my daughter and I to go shopping downtown while the car was serviced. Of course, it was completed right on time as we discussed. From there, I went to say hello to Wes Whetstone. He had helped us on two previous purchases and it was nice to see him again. We had discussed via email perhaps trading from a 2 seat convertible to a sedan, as our family status had changed. Wes showed different options to consider and as previously, allowed us to browse and think on things as freely and as helpful as possible. It was hard to turn down the great accomodation of the 2012 C class sedan but my heart fell for a 4 seat CLK convertible from 2009. 4 hours later, my daughter and I drove this car off the lot! The dealership gave us a great trade in value for the SLK and Austin secured a great financing package for us. What a great team to work with! Wes is a family man, professional in every way, yet easy and friendly to talk with. He is knowledgable and courteous. If you want a pleasant car buying experience go see Wes Whetstone and a great Mercedes dealership!!! More

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I have purchased or leased 13 cars from this dealership and every experience has been unparallelled. They are responsive, polite and the service department is in a class bu itself. and every experience has been unparallelled. They are responsive, polite and the service department is in a class bu itself. More

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The Staff members of this dealership relate to the pleasure of purchasing a new vehicle. They were professional, very knowledgeable and willing to work around my schedule. I was going on a trip, sho pleasure of purchasing a new vehicle. They were professional, very knowledgeable and willing to work around my schedule. I was going on a trip, short on time, and the vehicle was at the dealership and ready for pick-up within 2 days. All required paperwork was prepared and ready for my signature upon my arrival to take delivery of my new SUV. I was given thorough instructions on options I was not familiar with by Mr. London. This was my 3rd vehicle from this Dealership, and will continue to purchase from them and recommend to my family and friends. More

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All of the employess I have named were friendly, well-informed, and MOST IMPORTANTLY WILLING TO HELP. Mercedes is a quality product which can sell itself, but without quality employees, the produc well-informed, and MOST IMPORTANTLY WILLING TO HELP. Mercedes is a quality product which can sell itself, but without quality employees, the product sales diminishes. More

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We purchased our first Mercedes from Mike Lavrenchik in 2007 and the entire purchase and subsequent relationship with the dealership has been incredible. We just replaced our SUV with a new Mercedes and th 2007 and the entire purchase and subsequent relationship with the dealership has been incredible. We just replaced our SUV with a new Mercedes and the process was seamless. Everyone involved has been kind and considerate. Any questions I've had with the technology have been answered totally and demonstrated so that I understand. I trust this dealership from sales to service, and everything in between. They deserve to be rated the Best of the Best, because they are! More

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Bought new MB, and sales representative was wonderful. He was friendly, knew the product, new what I wanted. He gave me the price, It was acceptable, and I drove a new car home. I have used Younger for He was friendly, knew the product, new what I wanted. He gave me the price, It was acceptable, and I drove a new car home. I have used Younger for many years; this was done without any pressure whatsoever. Great team, great dealership, and "I'll Be Back" I have bought several cars from Younger, and Justin Harbert, Alex Foltz, Marty Gillions. Adam Himmelwright, Mike Lavrenchik, mechanics,and everyone else. GREAT SERVICE! support@dealerrater.com More

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I love everyone there. they all are very professional, knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) More

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I have been looking off and on for a good clean low milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, and Alex for their high level of expertise and courtesy. More

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