Alex Folz | Page 16

Very Satisfied With Our New Vehicle Experience. We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers fo We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers for many years, and today's experience certainly ratified our choice of dealership. From a quick, honest appraisal of our old vehicle's condition to fair financing terms for the new choice, we were treated like family, and enjoyed a very pleasant transaction. All of the staff seemed genuinely interested in our satisfaction with our choice, and helped us reach the best decision. Our salesman, Mr. London, was very knowledgeable about the new vehicle and was willing to spend as much time as needed to acquaint us with every aspect of our new purchase. Thank you very much! More

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My family is now a Mercedes-Benz of Hagerstown family How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in you How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in your dream car, they will cater to your every need, answer any question , follow up on promised items and complete the entire process in an efficient, professional, courteous and pleasant way. Rob, the sales adviser, is a no pressure, courteous and attentive peron. he answer every little question i had, no matter how insignificant, and then got me the answer to questions that were outside his realm. Gave me a fair price for my trade, a very good deal on my S 550 4Matic , and addressed all the concerns i had in a satisfactory matter, getting involved all the departments necessary, such as finance, service and management. And let's be honest. Why are you going to Mercedez Benz of Hagerstown? To get a good deal. and they will make it happen! They did it for me, and that means i will go back here for my next car, and suggest my friends and family do the same if they want to be happy with their next car purchase. CJ in finance gave me several options thru different banks and sent me 10 emails in 10 minutes! If that is not follow up, attention to detail and willingness to assist, then i don't know what it is. Definitely recommend her working the numbers for you , as they might be able to beat or your bank or Credit Union. And finally Justin, GM took the time to listen to my concerns raised by an independent inspection, addressed all the issues and made a more than fair concession to get the deal done. I will be back for service, tires and breaks as well as my next Mercedes, when the time comes. Stop searching around and once you find the vehicle you like on their website or lot, go in knowing you will get a good deal, get treated nice and walk away smiling in your new car. More

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"Another Great Experience at Mercedes-Benz of Hagerstown" For those new car buyers that dread the long drawn out process of looking for a new car and sealing the deal try Mercedes-Benz of Hagerstown, yo For those new car buyers that dread the long drawn out process of looking for a new car and sealing the deal try Mercedes-Benz of Hagerstown, you'll be happy with the experience! On this particular Saturday morning I was "looking" at different vehicles that could transport a wheelchair. Absolutely was just surveying the many vehicles when this very professionally attired lady, Chandra Dickson, asked if she could help, no, I'm just looking this morning. All by the way, I have allegiance to the "big guy" close to the isle in the showroom, couldn't remember Mike's name. Well, within moments out walked Mike Lavrenchik, I explained what had just happened, and, asked what type of vehicle would be best to transport a wheelchair, Within moments several trunk lids were up, and there was my favorite color, an E-Class 350 4M, Sports Model, Polar White with everything I wanted on a car!! Mike was really great to work with in all phases of the purchase!! Just so happened that Justin Harbert was working and could determine a trade in value for my 2 cars, one of which I bought at the Dealership in 2006 an ML350, where I found the "greatest service department" on the planet!! Please note: The Service Department and the quality of the automobile is why I came looking on this Saturday morning. Justin made the numbers work and CJ Brown was amazing at getting the paperwork done in such a expeditious manner. “Not just one person was responsible for this purchase, it took an entire Dealership!” More

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Love my new 2016 GLE SUV This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! More

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Mike Lavrenchik is the BEST! My husband and I went back to this dealership to turn in a lease and step into a new lease... Seamless! Brought in a 2014 Mercedes Benz E class and we My husband and I went back to this dealership to turn in a lease and step into a new lease... Seamless! Brought in a 2014 Mercedes Benz E class and went home with a 2016! This new automobile is magnificent! The service at this dealership is outstanding also.We both recommend that you ask for and use Mike Lavrenchik for purchasing your new or next Mercedes-Benz More

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Outastanding service and support This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Ad This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Adam Himmelright - are always on top of our needs and uncompromising in their commitment to a good service experience. Stepping into this dealership is like being welcomed to a family gathering. Even employees who don't have business with us greet us warmly and make sure we're getting the help we need. Just recently, Austin Shemon and Rob Edmonds patiently helped us set up our MBrace service. It's a pleasure to do business with a dealership that shows us how much they value our business every time we go. More

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Exceptional Service This is the 3rd used MB we have purchased over the past 8 years, Our experience with Barry during the purchase process has been a pleasure. Very profe This is the 3rd used MB we have purchased over the past 8 years, Our experience with Barry during the purchase process has been a pleasure. Very professional, friendly and helpful answering all questions and taking us through the process smoothly. This is the big reason we keep coming back! Thanks Barry!!! My wife loves her ML350. First time meeting CJ and again a great experience in serving a customer. My service center experiences with MB of Hagerstown can only be summed up in two words "Alex Folz". Takes good care of his customer and their needs. More

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New car purchase We just purchased our 4th Mercedes from the dealership. Mike always goes the extra mile and makes sure all details are taken care off. The entire st We just purchased our 4th Mercedes from the dealership. Mike always goes the extra mile and makes sure all details are taken care off. The entire staff as well as thye service department are wonderful and always there for us. More

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The Best or Nothing Mercedes Benz of Hagerstown really does deserve their #1 rating. It was truly a pleasure working closely with Barry, Rob, Austin and Adam. The commu Mercedes Benz of Hagerstown really does deserve their #1 rating. It was truly a pleasure working closely with Barry, Rob, Austin and Adam. The communication was top notch, but never over bearing, and with no added pressure. Each individual truly understands the meaning of providing a great "customer experience". As the MB slogan says "The Best or Nothing". This dealership and the people here deliver!! MBOH has earned my business not just for today for the future. Highest regards to all. More

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My Silver Lady - S class We have never been disappointed with the people, the service and the utmost professionalism of everyone at Hagerstown Mercedes. From Linda and Lisa We have never been disappointed with the people, the service and the utmost professionalism of everyone at Hagerstown Mercedes. From Linda and Lisa in reception to Barry and Austin in sales to Alex, Adam and Tom in service this is definitely The A Team. There isn't anything they won't do to make everything perfect. If you want a Mercedes, just tell Barry London what you want, and like a magician, he makes it appear! We think of them as our extended family. More

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