Alex Gelfand | Page 22

Rude service department and misleading sales agent We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil misle We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil mislead us on a few details about the car, and we did not get the wheels that we were promised. We even marked the picture in the book, and Gil said, "Yes, those are the wheels your car will come with." This was not the case when the car was delivered. Alex tried to help us out, but at that point it was too late. We accepted the car and drove home that night. The next moring we discovered that our new car had been delivered with a hole in the front seat. We called Gil and he told us that the seat would be replaced. He told us we needed to come back to Clinton Honda so Alex coud see the hole. I did (20 min ride one way) and Alex looked at the hole. Gil and Alex told me that the seat would not be repaired, but instead, replaced with a new seat. I went home. A day or two later, Gil called me and asked me to come back again so he could see the color? I asked him why he didn't look at the color when I drove out to show Alex the hole?? I was irritated. I did not have time to drive back out again. Gill called me back a bit later and told me that I did not need to come back out because he had decided just to order both colors. We were contacted a few days later by Michelle in service. She gave me a few dates and asked me to check the calendar and call her back. When I called her back, I was routed to a different agent (Jenna) because Michelle was busy. I made an appointment with Jenna and dropped the car off at night for a 7:30 am appt. the next day. The next morning around 10:00 am I recieved a call from Michelle. She was unaware that my car had been scheduled or was even in the shop. She told me they had not started work on the car yet bc she did not know it was there. She informed me several times that I was suppose to call her back. I explained that I did call back, but was rerouted to a different service agent. She then told me that they were heating up my car so they could put a new cover on my front seat. I told her that Gil said that it was being replaced. Michelle became very huffy and told me that it did not need to be replaced and that it was just a hole and they were putting on a new leather cover. She told me that if that was not what I anticipated then she had to stop the service appt. and I had to reschedule. I called my husband to discuss. We agreed to let service recover the new seat, but if it did not look good, we would need it replaced. She agreed. I arrived back at about 4:30 pm via the Honda shuttle. The driver was lovely. Very polite and friendly. When my car was brought around, I looked at the seat and was horrified. The seat was covered in a wrinkly leather cover, that looked terrible and nothing like the other front seat. I expressed my dissatisfaction to Michelle. She told me that she spoke to service and that it was normal. I should wait a while and it will flatten out. When I asked her how long, she acted exasperated with me and said, "I don't know...maybe 3 weeks??" I walked away to find Gil. He was not around. I found Alex. He came right out and looked at the car and agreed. Terrible job. It was a brand new car with a wrinkled up leather front seat. He told Michelle to arrange for a new seat and that it needed to be done right. She did not appear happy to hear that from him either, especially since she had just told me it would be fine in a few weeks. She snapped at Alex that she would need it in writing to authorize it. Maybe that is protocol, but she was as rude to Alex as she was to me. I then asked if my liscence plates had been put on during the entire day the car had been at the the service center. Michelle told me no, and that she had NO idea they were supposed to do that. I told her that when I dropped the car off, I had asked Jenna if that could be taken care of while the car was here. She politely agreed and wrote it in large letters across the service contract "Please put on new liscense plates for customer." (or close to that) I relayed that information to Michelle and she did not reply. She took the agreement and looked at it, saw the request and told some young service employee to put on the plates. Not a word to me. Nothing. Rude. This is our 4th Honda purchased at this center. We expect to be treated politely by the service deptartment. We expect that when we are told we are getting specific wheels, that we will get them. This will not be our last Honda, but it could be the last one we buy from Clinton Honda. More

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Like buying a car from family I can't imagine a better experience. I just leased my third car from Clinton Honda over a 3-4 year period. No negotiations, no game playing. Tre I can't imagine a better experience. I just leased my third car from Clinton Honda over a 3-4 year period. No negotiations, no game playing. Treated like family to the point that my husband, on crutches was moved from spot to spot within the showroom on one of their rolling chairs. The staff was laughing with us like a bunch of kids playing on rolling chairs in their home. Best Dealership around! Feliks and Alex are the best!!!!!!!!!!!!!!!! We negotiated the price over the phone before even arriving at the dealer. After a test drive to ensure the vehicle is what we wanted we completed paperwork while we sat and chatted with the staff. Very low key, very easy. Car buying/leasing doesn't have to be hard and Clinton Honda, Feliks, Alex and the rest of the staff have proven that. More

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Best car-buying experience in my life! Alex and Feliks at Clinton Honda were extremely professional and made my car-buying experience very relaxing. I've purchased several cars in my life Alex and Feliks at Clinton Honda were extremely professional and made my car-buying experience very relaxing. I've purchased several cars in my life but never without pressure until yesterday. I highly recommend Clinton Honda and their experienced staff!! More

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Top Notch Salesperson It was a pleasure working with Rachel as well as Alex! They listen to what you have to say as opposed to the "typical salesman" that doesn't listen a It was a pleasure working with Rachel as well as Alex! They listen to what you have to say as opposed to the "typical salesman" that doesn't listen and have their own agenda ! The dealership backs what they say and are very easy to work with and recommend them highly ! More

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Buying experience was so smooth it was unbelieveable Everyone was so happy there and made the buying experience a pleasure. Couldn't ask for anything more. Everyone I dealt with was knowledgeable and v Everyone was so happy there and made the buying experience a pleasure. Couldn't ask for anything more. Everyone I dealt with was knowledgeable and very helpful. More

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I leased a new CRV from Clinton Honda. I called the dealership after a friend referred me to them. I spoke to Felikss Samitar on Thursday about what I was looking for and what my budget wo I called the dealership after a friend referred me to them. I spoke to Felikss Samitar on Thursday about what I was looking for and what my budget would allow. He called me back the same day with some options. I went in on Friday, made my decisions on options and drove away with a new CRV in within my budget. Felikss was up front, honest and polite. He did not try to get me to spend more than I knew I could afford and he treated me with respect and kindness. I would highly recommend Clinton Honda. More

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Sixth Honda and counting .. Only at Clinton !! There is not much for me too say ... After the sixth car all I can say is that the consistency of this dealership is amazing !! Professional and trust There is not much for me too say ... After the sixth car all I can say is that the consistency of this dealership is amazing !! Professional and trust worthy .... Charlie Bipart is my sales associate and what a great guy .. Knowledgable and just an all around great person !! Thanks for everything !!! Alex the GSM is th man he understands budget and my needs as a customer and time and time again he steps up too the plate and makes the deal work for me every time !! This dealership all around is the best around .... Trust me I would know !! I worked for Cadillac for many years I know how it works .... Everything from the greet too the delivery process is exceptional , professional and trustworthy !! Thanks Clinton love my new 2017 accord sport se !! More

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Customer Loyalty Doesn't Exist At Clinton Honda! As a 3-time new car buyer at Clinton Honda and a customer who has used their service department for my family's 4 Hondas for over 11 years, you would As a 3-time new car buyer at Clinton Honda and a customer who has used their service department for my family's 4 Hondas for over 11 years, you would think my customer loyalty would pay off when negotiating a deal on my latest new car purchase. However, my loyalty did not help me at all! I was completely disappointed in Clinton Honda for how they handled my new car purchase. I did my research ahead of time on which car I wanted and came to the dealership ready to purchase this car. I had pricing from their competitors (some of which are closer to my home), so I knew what was a fair price for the car. My salesperson, Charlie Bippart, was great and he was very knowledgeable. It was the management that disappointed me. They told me the prices I received from the other dealers were not legitimate and that they could not match these prices. They convinced me that the prices I was given from the other dealers included a military discount or a recent graduate discount and that if I went to these dealers to buy the car, the prices they gave me would increase since I did not qualify for either of these discounts. I trusted Clinton Honda so I purchased the car from them that day. The following week I decided to check on the competitor's prices again and these dealers informed me that the prices they quoted me did NOT include a military or graduate discount and that their prices were legitimate! I felt very taken advantage of by Clinton Honda, so I called the General Manager to discuss my recent purchase. He did absolutely nothing to make me a happy and satisfied customer. SHAME ON YOU CLINTON HONDA! Lesson learned - make sure all the car prices you are quoted are clearly documented with everything the price includes and excludes. More

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Honda Odyssey Called up and death with Alex. He was easy to deal with and beat every price out there. Felix delivered the car and spent an hour explaining all the Called up and death with Alex. He was easy to deal with and beat every price out there. Felix delivered the car and spent an hour explaining all the features. My son loved him and the whole process was easy and enjoyable. Eugene More

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Wonderful Leasing Experience at Clinton Honda Charlie Bippart was great to work with. He was professional, friendly and made sure that I got a good deal on leasing another Honda CR-V. Alex Gelfan Charlie Bippart was great to work with. He was professional, friendly and made sure that I got a good deal on leasing another Honda CR-V. Alex Gelfand really helped with the process. They made sure that I was happy when I drove away in my new Honda. John made the finance process easy. There was no need to go elsewhere. Clinton Honda is the place to go. Love my new car. I will be back there in three years when the lease is expiring. More

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