Alex Iribarren

Very polite and respectful. Customer service was very smooth and very efficient. They handled everything perfectly Customer service was very smooth and very efficient. They handled everything perfectly More

by JOHNATHANORTIZ173 Verified Customer Verified Customer

Report | Print

One of the best dealership in the state of Connecticut they make sure they meet your requirements and your comfortable they make sure they meet your requirements and your comfortable More

by Alvanpalmer87 Verified Customer Verified Customer

Report | Print

Appreciate the staff they do this service not too much waiting very happy, not too much waiting for the service and way too much thank you waiting very happy, not too much waiting for the service and way too much thank you More

by henrylugo28 Verified Customer Verified Customer

Report | Print

This dealership is very attentive, very understanding, very family oriented, friendly and professional at the same time. Me and my family have our second car through this dealership and will continue to u very family oriented, friendly and professional at the same time. Me and my family have our second car through this dealership and will continue to use them. More

by nascott.32 Verified Customer Verified Customer

Report | Print

Great service! Dave was an excellent salesman and went above and beyond to make me happy! Ashley really worked hard on getting me a deal a could afford! No one push Dave was an excellent salesman and went above and beyond to make me happy! Ashley really worked hard on getting me a deal a could afford! No one pushed anything on me and it was well appreciated! More

by Jbryson2020 Verified Customer Verified Customer

Report | Print

Very nice people at Kia. Process was very easy to understand. The video helped a lot. Process was very easy to understand. The video helped a lot. More

by MARINOAURENA81 Verified Customer Verified Customer

Report | Print

The dealership was very friendly not pushy at all, answered all my questions, a pleasure to work with. answered all my questions, a pleasure to work with. More

by Shelling4 Verified Customer Verified Customer

Report | Print

Establishing rapport with Alex two weeks prior to my visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer all my questions. Sales manager Ashley was an absolute pleasure. I was not looking forward to the dealer experience because of how pushy car salesmen can be but Napoli was the complete opposite. I did not give the highest dealer rating because the car did not come with floor mats. I was not charged for mats but believe that should be included, especially on a lease. More

by Steven.Alfaro Verified Customer Verified Customer

Report | Print

This dealership sucks . I paid over 1300 to get my car fixed for me to drive and have to take it back 3 hours later. It’s been 4 days and I still didn’t hear nothing back. A I paid over 1300 to get my car fixed for me to drive and have to take it back 3 hours later. It’s been 4 days and I still didn’t hear nothing back. And they don’t even help you get a loner or rental while your car is getting fixed . More

by kiahj518 Verified Customer Verified Customer

Report | Print

It was a good initial experience but dealer has been unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we pu unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we purchased two vehicles, and have been happy with the cars. My rating falls short in one primary area. The dealership offers 1 year of service on all cars. As part of our agreement, they agreed to match the three years of service that other dealerships were offering. It was late, and we were there after closing finishing the paperwork, and I failed to get the confirmation of the service agreement in writing. I called our salesman who said he would check and get back to me. I emailed the sales manger for a confirmation. I finally talked to a finance member about another question, who checked and saw only 1 year in the system. He said he would check on this and get back to me. I have not heard back from any of them. I had planned to recommend this dealer to friends whom I know are looking for vehicles, but I won’t be doing do now because no one is responding to my inquiries. I feel like they told us what we wanted to hear to make the sale, but had no intention of following through. Frustrating and disappointing now that I can’t even get a response to my request for confirmation. More

by BEC Verified Customer Verified Customer

Report | Print