Alex Lallas
Alex Lallas at Russ Darrow Kia of Madison

Alex Lallas | Page 5

General Sales Manager

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.6
168 Reviews

Hi, my name is Alex and I am the General Sales Manager. I am a huge fan of golf, football and hockey. I have two dogs named Remi & Nelli -- these are my kids! I started out working on the lot in 2011 and have since worked my way up into management. IF you ever need anything, feel free to reach out!

Dealership Experience

7 yrs, 7 mos

Industry Experience

14 yrs, 9 mos

Specialties & Trainings

Sales Elite Certified - 10 years

4.6

168 Reviews

Write a Review

168 Reviews of Alex Lallas

November 29, 2021

Dealership Rating
Employee Rating

Zack glynn was so helpful in finding me the perfect vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. More

by Tagteam85
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery, Zackery Glynn

Nov 29, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 25, 2021

Dealership Rating
Employee Rating

Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. More

by jw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 22, 2021

Dealership Rating
Employee Rating

This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi More

by James C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 17, 2021

Dealership Rating
Employee Rating

The management is amazing especially Alex and Ryan! For sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership! More

by Maicieamble11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Chizever

Jul 17, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 16, 2021

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Employee Rating

AWSOME staff! Huge shout out to Alex! Definitely top dog! This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. More

by Laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Chizever

May 17, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

April 09, 2021

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Employee Rating

This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la More

by Tabitha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 09, 2021

Russ Darrow Kia of Madison responded

Tabitha I am sorry to see you post on every site you can find , I am also sorry there is way more to the story than what you are posting your side on , you involved multiple people from you insurance company to the authorities and both agreed there was no fresh damage to your vehicle other than what was on there when it was brought in . We also have cameras for your safety and concern as well as our own and could not find anything of what you are mentioning. We value every customer and always strive to provide the best customer service we can offer !

Apr 09, 2021

Tabitha responded

No one said there is no "fresh damage". It was stated that a claim needs to be done for every scratch and issue Russ Darrow caused to my car. I have statements from Triple A that there was no damage to my car prior to it being picked up, or when they dropped it off. It is very concerning that you as the owner argue with every customer who leaves you a negative review, and you attempt to tell everyone they are lying. You, as the owner, are the one lying. Whoever you are, never even bothered to pick up the phone. My car was taken off of the lot on several occassions and who knows what was done to my car at those points in times. I have many people backing me up on how awful you guys are, as well as how you guys do shady things to your customers. I have management experience, and this is not how a "#1 satisfactory service company" should respond to concerned and upset customers. You are far from #1. Paying people or giving incentives for people to leave positive reviews does not make your location great.

February 27, 2021

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Employee Rating

Fantastic experience! Smooth and easy process, everyone was professional and fun to work with. I really appreciated how thorough Cliff Robert’s was. I have never bought a car before and was so clear on the More

by Nelson3484
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery , Clifford Roberts

Feb 27, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 20, 2021

Dealership Rating
Employee Rating

We have purchased 4 vehicles from Russ Darrow because of how professional and attentive they are with customers. Cliff has always heard what we need and want and make it happen! More

by m.martinezhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery , Clifford Roberts

Feb 20, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 04, 2021

Dealership Rating
Employee Rating

Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us More

by Lwilder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery, Joseph Kuckuk , Ben Gaither, Leah Hoefling, Daniel Sobczak

Feb 04, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 30, 2021

Dealership Rating
Employee Rating

Tony Anderson was a pleasure to work with. His knowledge of the vehicles was very impressive and we never felt pressured at any point. He answered every question we threw at him without hesitation. He is a More

by bryant.fisher50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery

Jan 30, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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