Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 16

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

January 20, 2025

Dealership Rating
Employee Rating

Job well done. Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 More

by cedric-hut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jan 23, 2025

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear you received excellent service. If there's anything more we can assist with, please don’t hesitate to reach out!

January 17, 2025

Dealership Rating
Employee Rating

This is the best Honda service center I have ever been to! The people are great! More

by maryscafo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Honda of Valley Stream responded

Thank you for your kind words! We’re thrilled to hear you had such a positive experience and that our team made it stand out. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 17, 2025

Dealership Rating
Employee Rating

The lady that checked me in was nice however she told me when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 h More

by citybutterfly04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

Jan 17, 2025

Honda of Valley Stream responded

Thank you for taking the time to leave us a 5-star review and for bringing this to our attention. We sincerely apologize for the inconvenience and lack of communication during your visit. If there’s anything more we can do to assist you, please don’t hesitate to reach out!

January 16, 2025

Dealership Rating
Employee Rating

I was priced an amount to make a new car key and was overcharged never going back there again. They claimed the price went up on January 1 2025. When I was quoted that price they never specified the p More

by zoryfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2025

Honda of Valley Stream responded

Hello, Our assistant service manager, Tony Vincente, would love to speak with you more about your experience. Please reach out to him at 516-285-6655, ext. 126. Take care!

January 16, 2025

Dealership Rating
Employee Rating

Friendly staff and great service. I would come here again. I also enjoyed the coffee More

by MSNATURAL618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Honda of Valley Stream responded

Thank you for your kind words! We’re glad you enjoyed your service. If there’s anything else we can assist you with, please don’t hesitate to reach out!

January 16, 2025

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Employee Rating

Very nice friendly staff especially Clara . She kept me informed with the progress of the repair . Also it’s a very clear and great spacious service center. More

by BMCJ32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Honda of Valley Stream responded

Thank you for your feedback! We’re thrilled to hear that Clara and our team provided excellent service. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 15, 2025

Dealership Rating
Employee Rating

Need additional care for finishing touches like cleaning the passenger side mirror after installation on the car. More

by MMARTINEZ1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

January 15, 2025

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Employee Rating

Professional service done right as promised. Certified mechanics, knowledgeable advisor and caring service manager are the reasons why I keep coming back for every service for the past 5 years. More

by V. Hostiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Honda of Valley Stream responded

Thank you for your loyalty over the past five years! We’re delighted to hear that our team consistently provides professional and reliable service. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 15, 2025

Dealership Rating
Employee Rating

THIS FACULITY IS GREAT BEEN USING IT FOR MORE THAN 20 YEARS ON ALL MY HONDAS . THANKS FOR YOUR SERVICES More

by sosamsab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Honda of Valley Stream responded

Thank you for sharing your experience! We are so pleased that it was exceptional. If there’s anything more we can assist you with, please don’t hesitate to reach out!

January 14, 2025

Dealership Rating
Employee Rating

My car needed two parts that were on back order from 11/27/24. Marcel kept me informed throughout the wait for the arrival of the part. He has been excellent. More

by ANAFSONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have met your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

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