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Alex Marcel

Overview Reviews (1014)

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Alex Marcel

Alex Marcel | Page 17

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

1,014 Reviews

Overview Reviews (1014)

Dealership Experience

13 yrs, 9 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English

4.8

1,014 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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1014 Reviews of Alex Marcel

April 14, 2025

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Employee Rating

Alex Marcel has been an advisor for a while and he is very dedicated, caring, informative, polite and looks after his customers. We have been customers of Honda of Valley Stream for many years and as lo very dedicated, caring, informative, polite and looks after his customers. We have been customers of Honda of Valley Stream for many years and as long as we continue getting this service we will continue our patronage. More

by valstream

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 14, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for your continued loyalty. It means a lot to us to have earned your trust over the years, and we look forward to continuing to serve you!

April 09, 2025

Dealership Rating

Employee Rating

Very pleasant to deal with understood the reason why I was there and what I have told him would definitely deal with him again was there and what I have told him would definitely deal with him again More

by cubbsass58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 10, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the great feedback. We're glad your experience was pleasant and that you felt heard and understood. We’d be happy to assist you again anytime—just let us know when you’re ready!

Apr 10, 2025 -

cubbsass58 responded

Good morning I just went to the parts department because I have some chipping on the hood of the car which just turned a year old Hassan the one that sold me the car told me I could go get touchup most likely would cost me like three dollars I went there stood there for 25 minutes to find out it was almost $24 It’s unacceptable because the car is practically brand new and the paint is chipping on the top of the hood I shouldn’t have to pay that kind of money for a touchup on a car that I said is practically brand new so I was very unhappy about that. I emailed his son very nice man gave me his email, but I have not heard back from him

April 08, 2025

Dealership Rating

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The service department is cleaner, brighter, neater, appealing and more friendly than the dealership department. appealing and more friendly than the dealership department. More

by atta269

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Apr 09, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for your feedback. We're glad to hear you had a positive experience with our service department. If there's anything we can do to improve your experience with any part of the dealership, we’re always here to listen and help!

March 28, 2025

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The staff is always very professional and kind, I always have a great experience when I take my car. have a great experience when I take my car. More

by aaunited

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Mar 31, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the kind words. We truly appreciate your continued trust and look forward to seeing you again!

March 26, 2025

Dealership Rating

Employee Rating

My experience at Honda service was excellent! The staff is amazing, always a pleasure to deal with. The staff is amazing, always a pleasure to deal with. More

by ERICSTRAUSSBVYC

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

Mar 26, 2025 -

Honda of Valley Stream responded

Hi Eric! Thank you for the great feedback. We’re so glad to hear your experience with our service team was excellen. We appreciate your continued trust—don’t hesitate to reach out if you need anything!

March 21, 2025

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Employee Rating

I asked a question about why you suggested I replace my compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should wait about 90,000 miles. More

by mabwarwick@aol.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Mar 25, 2025 -

Honda of Valley Stream responded

We thank you for the time you spent leaving us this review. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may further explain. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

March 20, 2025

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Employee Rating

Every person treated me Like their only customer,from start to finish,just excellent service start to finish,just excellent service More

by SILFOX9986

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025 -

Honda of Valley Stream responded

Hi there! Thank you so much for the wonderful feedback. We're thrilled to hear that our team made you feel valued every step of the way. Providing personalized, top-notch service is what we strive for. If you ever need anything, we’re always here for you!

March 19, 2025

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Employee Rating

Professional, courteous and polite, Marcel is the best associate at Honda of Valley Stream service. associate at Honda of Valley Stream service. More

by peterkinjudeas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 25, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the kind words and for recognizing Marcel—he truly is a valued member of our team, and we’re so glad he made your experience a great one. We appreciate your continued trust, and if there’s ever anything you need, we’re always here to help!

March 18, 2025

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Employee Rating

Always great service and Alex Marcel always gives me options on what is crucial and what is necessary to do for the longevity of my vehicle. Alex is very thorough and professional He is also very easy t options on what is crucial and what is necessary to do for the longevity of my vehicle. Alex is very thorough and professional He is also very easy to talk to. He always has a smile. On the facility it self, I have one suggestion is that the cars be washed after the service is done...even without asking. The facility is clean and the system works so well. Clara is a very professional and nice person to work with as well. I see her whenever Alex Marcel is not there. More

by AYGHONDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for your thoughtful review and for being a valued customer. Your suggestion about offering a car wash after service is a great one, and we’ll certainly take that into consideration. If there's ever anything more we can do, we're always here to help!

March 13, 2025

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Employee Rating

Brought car in for recall. Marcel and Willie polite and accommodating. Huge difference from my last visit to Valley Stream. Swore I would never come back but I needed to do t Marcel and Willie polite and accommodating. Huge difference from my last visit to Valley Stream. Swore I would never come back but I needed to do the recall and was impressed with these 2 employees. More

by jryan614

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia

Mar 14, 2025 -

Honda of Valley Stream responded

Hi, thank you for giving us another chance and sharing your experience! Your feedback means a lot, and we appreciate the opportunity to earn your business back. If you ever need anything, don’t hesitate to reach out!