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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 18

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

December 26, 2024

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Employee Rating

Great experience. Polite, cheerful, helpful and timely. Everyone and everything lead to a great experience and great service. More

by Jbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2024

Honda of Valley Stream responded

We’re delighted to hear that the team’s politeness, cheerfulness, and helpfulness made for a great experience and excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 25, 2024

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It’s big plenty of room for social distancing it’s clean restroom as well More

by 701STACEY
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 26, 2024

Honda of Valley Stream responded

We’re glad to hear you appreciated the spacious and clean environment, including the restrooms, which support a comfortable and safe experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 24, 2024

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Employee Rating

Service was quick and pleasant. Bring back the bagels! My service agent advised me of my next service needs. More

by JPASSALACQUA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones, Brandon Martinez

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Dec 26, 2024

Honda of Valley Stream responded

We’re glad to hear the service was quick and pleasant, and that your service agent provided helpful advice for future needs. We’ll pass along your suggestion about the bagels! If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 22, 2024

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Employee Rating

Cool and professional. Dealership the best customer service have ever seen, caring and doing everything possible to help More

by TAIWO.OMOTOSHO100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Honda of Valley Stream responded

Thank you for your kind words! It’s fantastic to hear that the team provided such caring and professional service, going above and beyond to assist. Your satisfaction means the world to us! If there’s anything more we can do, please don’t hesitate to reach out—we’re always here to help!

December 21, 2024

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Employee Rating

things were very well done I do not have any complain about the service received More

by FRICKSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Dec 23, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re glad to hear everything was handled to your satisfaction. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 20, 2024

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Employee Rating

Marcel was extremely knowledgeable and helpful in helping me resolve my issue in a timely manner . I will definitely ask for him the next time I bring my car to Honda for service ! More

by NSCHWERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Honda of Valley Stream responded

We’re delighted to hear that Marcel’s knowledge and helpfulness made a positive impact and resolved your issue efficiently. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

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Employee Rating

Kevin is extremely knowledgeable and helpful. The parts department provided excellent customer service and was not condescending when discussing a new battery for our car. More

by Tasha506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones

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Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Kevin and the parts department provided knowledgeable and excellent customer service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

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Employee Rating

I couldn’t get my answer I was looking for struts replace , I still don’t know how much would cost me replacing struts. They gave me huge list of issue. More

by UGUR_GULMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Clara Torres, Brandon Martinez

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Dec 27, 2024

Honda of Valley Stream responded

We apologize for the misunderstanding. If you look at Line D of the invoice given to you at your visit with us it gives this struts pricing: Line D: Customer states, check front struts, was told that are leaking and making noise, price Correction *Alignment-4 wheel: with strut $169.95 Other: left front strut bearing n bump stop $1045.27 Hope this help! Please reach out if we can assist you with this repair and anything else. Happy New Year!

December 17, 2024

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Employee Rating

Service manager Willie was excellent as was Alex . They kept their promises and made my experience pleasant More

by ascope319
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2024

Honda of Valley Stream responded

We’re delighted to hear that Willie and Alex provided excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

Dec 19, 2024

ascope319 responded

I received excellent attention and service

December 17, 2024

Dealership Rating
Employee Rating

Marcel was amazing. He kept his word on when he would get back to me and when I would receive my vehicle. Most service centers tell you they will call or text you and NE More

by LAURAWHITE624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel provided exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

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