Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel | Page 3

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
678 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

13 yrs, 11 mos

Languages Spoken

English English

4.7

678 Reviews

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678 Reviews of Alex Marcel

May 13, 2024

Dealership Rating
Employee Rating

You ALL have and are professional and, you take care of your clients!!!! You value your customers More

by DEANKATHY1
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you so much for your kind words! We are thrilled to hear that you find our team professional and attentive. Our customers are our top priority, and we strive to provide the best service possible. Your feedback means a lot to us and motivates us to keep up our efforts. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

May 13, 2024

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Employee Rating

Marcel is the best. Professional, personal, and kind. The many years I and my wife have use Honda service. Marcel has been excellent. Your company should promote him to More

by JASONJETJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you so much for your wonderful feedback! We are thrilled to hear that Marcel has consistently provided you and your wife with excellent service over the years. We agree that his professionalism, personal touch, and kindness make him a valuable asset to our team. Thank you for your continued trust in our service, and we look forward to serving you again soon!

May 13, 2024

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Outstanding customer service. I was very impressed with the quality of service they provided. Thank you. Alex was great. Montell was outstanding More

by NYYOLY
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're delighted to hear that you were impressed with the quality of our service. Alex and Montell will be thrilled to know they made such a positive impact. We appreciate your kind words and look forward to continuing to provide you with outstanding service in the future. If you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing us!

May 10, 2024

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Marcel was very nice and helped to solve all my inquiries. Overall we like being served here. More

by argycholpon
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

May 10, 2024

Honda of Valley Stream responded

We're glad to hear that Marcel was able to address all of your inquiries and provide you with a positive experience. It's wonderful to know that you enjoy being served here. If you need any further assistance, feel free to reach out anytime. Thank you for choosing us!

May 10, 2024

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Mr. Alex Marcel provided courteous and informative service advice. He continues to be an EXCELLENT Service Representative. More

by jmontaine
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2024

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're delighted to hear that Mr. Alex Marcel provided courteous and informative service advice. We'll make sure he knows how much you appreciate his work. We look forward to assisting you again and ensuring that you always receive excellent service.

May 10, 2024

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Took longer than I was led to believe would take , not necessarily fault of service center More

by DCINCIRIPINI
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2024

Honda of Valley Stream responded

We apologize for any inconvenience caused by the longer-than-expected wait time. While we strive to provide accurate estimates, sometimes unforeseen circumstances can arise that affect service duration. We appreciate your understanding and patience in such situations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!

May 09, 2024

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Mr. Alex Marcel has ALWAYS & continues to be an EXCELLENT Service Representative. He’s the primary reason that my wife & I repeatedly returns to Honda of Valley Stream to have our HRV for service whenever n More

by DENNISKEA0
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2024

Honda of Valley Stream responded

Thank you for sharing your heartfelt appreciation for Mr. Alex Marcel. We're so pleased to hear that his courteous, knowledgeable, and professional service has made you and your wife loyal customers. It's wonderful to know that Alex's dedication stands out and keeps you coming back to Honda of Valley Stream. We'll be sure to share your praise with him, and we're here to help whenever your HR-V needs service. Thank you for being part of our community!

May 09, 2024

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Employee Rating

Very Unprofessional ppl there did t even check my car I had to wait for 2 hours for nothing basically More

by vinson62
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Recommend Dealer
No
May 14, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Willie Meija or Antwone Dixon, to directly speak to them further about this matter. Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

May 14, 2024

vinson62 responded

No need to reach out that matter has been taken care of else where thanks

May 08, 2024

Dealership Rating
Employee Rating

Courteous knowledgeable service It wa a pleasure to have my car serviced there See you next time More

by LAWRE6712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Honda of Valley Stream responded

We're delighted to hear that you had a professional and knowledgeable service experience with us! Providing excellent service is our priority, and we're glad to have made your visit a pleasure. We look forward to seeing you next time! If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

May 07, 2024

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Employee Rating

Been coming here for years and it’s always a good experience. Very Clean environment. Marcel has always been excellent and helpful when it comes to service. More

by edwinespinal123
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

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