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Alex Marcel

Overview Reviews (994)

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Alex Marcel

Alex Marcel | Page 7

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

994 Reviews

Overview Reviews (994)

Dealership Experience

13 yrs, 7 mos

Industry Experience

16 yrs, 2 mos

Languages Spoken

English

4.8

994 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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994 Reviews of Alex Marcel

January 14, 2026

Dealership Rating

Employee Rating

The dealership is very good g g g g g g g g g g g g More

by RGNCCO75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 15, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the feedback. We are glad to hear you had a positive experience with our dealership. Please feel free to reach out if there is anything we can help with.

January 11, 2026

Dealership Rating

Employee Rating

I've always liked the service from Honda of Valley Stream Service. Also, Alex is courteous and professional, so that makes the service even better. Service. Also, Alex is courteous and professional, so that makes the service even better. More

by Ms. B

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 12, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the kind feedback. We are glad to hear you continue to enjoy the service and that Alex was courteous and professional. Please feel free to reach out if there is anything we can help with.

January 07, 2026

Dealership Rating

Employee Rating

The service at Honda of valley stream is excellent. They always keep me informed about the work being done and needing to be done. Always very courteous and helpful They always keep me informed about the work being done and needing to be done. Always very courteous and helpful More

by rilwank

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Jan 09, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the kind feedback. We are happy to hear our team keeps you informed and provides courteous and helpful service. Please feel free to reach out if there is anything we can help with.

December 30, 2025

Dealership Rating

Employee Rating

The service center is very comfortable and clean. Marcel is a very knowledgeable service professional. Marcel is a very knowledgeable service professional. More

by CZARDOMINGUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 31, 2025 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear you found the space comfortable and that Marcel provided knowledgeable support. Please reach out if you need anything.

December 30, 2025

Dealership Rating

Employee Rating

Went there for oil change and inspection the tech stated that my rear calipers were stuck closed. When I got to the dealer they were not. Did not pass inspection Now when I drove home . I smell burn b that my rear calipers were stuck closed. When I got to the dealer they were not. Did not pass inspection Now when I drove home . I smell burn brake pad. My car was not like this when I arrived to the service My car is parked can’t drive it More

by HEC2OR79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Dec 31, 2025 -

Honda of Valley Stream responded

Hi there, A step in performing a New York State Inspection is to evaluate the emergency brake (hand brake) performance, and if its lever travel is within specifications. Your vehicle did not pass this part of the inspection. The rear calipers applied but failed to retract fully. You were informed of this needed repair, and it's stated on the service invoice you received. If further clarification is needed, please reach out to our service manager at 516-285-6655, ext. 126.

December 30, 2025

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Employee Rating

Experience is always pleasant when coming to get service done on my vehicle. Staff are nice. done on my vehicle. Staff are nice. More

by marcia.betzy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinski

Dec 31, 2025 -

Honda of Valley Stream responded

Hi Marcia, thank you for sharing your experience. We’re glad to hear your visits continue to be pleasant and that the team takes good care of you. Please reach out if you need anything.

December 26, 2025

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Employee Rating

Great guy to deal with answers all your questions like to be able to deal with him every time I go there be able to deal with him every time I go there More

by cubbsass58

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Dec 29, 2025 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear you felt well supported and received the clear answers you needed. Please reach out if you need anything.

December 21, 2025

Dealership Rating

Employee Rating

Mr. Alex Marcel always accommodated and services my car to the highest degree! Please continue allowing him to service his long time customers. to the highest degree! Please continue allowing him to service his long time customers. More

by DEANKATHY1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Skawinski

Dec 22, 2025 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear Alex continues to provide dedicated care and has earned your trust over the years. Please reach out if you need anything.

December 08, 2025

Dealership Rating

Employee Rating

Mr. Marcel helped me navigate some difficult ( for me at least) insurance aspects to my claim. The work was done well and with his help it all got sorted out. He was patient and kind and effective. least) insurance aspects to my claim. The work was done well and with his help it all got sorted out. He was patient and kind and effective. More

by tondrick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 09, 2025 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear Marcel guided you through the insurance details and helped everything come together smoothly. Please reach out if you need anything.

December 04, 2025

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Employee Rating

This dealership was on point with timing professionalism and clean welcoming environment. They were great and clean welcoming environment. They were great More

by Jolmazzo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Dec 05, 2025 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear the team provided timely, professional support in a comfortable setting. Please reach out if you need anything.