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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 6

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

September 08, 2025

Dealership Rating
Employee Rating

Service was friendly. 3 hour wait for an oil change on new car—too long More

by reknecht68
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 10, 2025

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 05, 2025

Dealership Rating
Employee Rating

Great service with minimum wait time. Nice space, and I was able to do my work while waiting. Marcel's service is excellent, and he is always approachable More

by TIMDAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s support and the comfortable environment made your visit smooth and convenient. Please don’t hesitate to reach out if you need anything.

September 02, 2025

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Employee Rating

Very pleasant and helpful guy to deal with. He greated with a smile. He was also knowledgeable about the recall More

by clksowerby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We’re glad to know you had a positive experience and that everything was explained clearly regarding the recall. Please reach out if you ever need anything.

September 02, 2025

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Employee Rating

I have been coming to Honda for several years. Have had many reps. I was worried when Deo retired. However Marcel alleviated my anxiety and since he has become my go to person I cannot complain. More

by maylanlelou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Honda of Valley Stream responded

Hi there, Thank you for sharing your experience! It’s wonderful to hear that Marcel’s support has given you confidence and kept you coming back over the years. Please don’t hesitate to reach out if you need anything.

August 28, 2025

Dealership Rating
Employee Rating

They are very very helpful. They suggest me lot of things to choose good car. Special thanks to Mr. Hassan who helped me lot. I’m very honored to being a Honda Family member. More

by UJJALKUMARDEBTKD23
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabe Peña, Mark Skawinsky, Kazi Kamal , Hassan Chowdhury

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Aug 28, 2025

Honda of Valley Stream responded

Hi there, We’re glad to hear the team provided such helpful guidance and that Hassan gave you the support you needed in choosing the right car. It’s wonderful to know you feel welcomed as part of the Honda family. If you ever need anything else, please don’t hesitate to reach out!

August 27, 2025

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Employee Rating

The service was excellent. The issue with the car was resolved and the car is running good so far. More

by al1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 28, 2025

Honda of Valley Stream responded

Hi there, We’re glad to hear your vehicle issue was resolved and that it’s running well after service. If you ever need anything else, please don’t hesitate to reach out!

August 26, 2025

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Employee Rating

This was my first visit to Valley Stream Honda and it will be my last More

by Demosfam830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 29, 2025

Honda of Valley Stream responded

We are sorry that your service visit did not meet your expectations. As our service manager Tony Vicente mentioned to you, if there is an opportunity to perform service on your vehicle again, see him, he would like to regain your faith.

August 25, 2025

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Employee Rating

Great Service as usual from Clara. The car runs very well after the service repairs. More

by mk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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Aug 26, 2025

Honda of Valley Stream responded

Hi there, We’re glad to hear Clara once again provided great service and that your vehicle is running smoothly after the repairs. If you ever need anything else, please don’t hesitate to reach out!

August 25, 2025

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Employee Rating

The Staff is awesome. this was a great experience. I look forward to Continuing my Honda experience. More

by jennyaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Aug 26, 2025

Honda of Valley Stream responded

Hi there, We’re glad to hear the staff made your visit such a positive one and that you’re looking forward to continuing your Honda journey. If you ever need anything else, please don’t hesitate to reach out!

August 25, 2025

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Employee Rating

Quick easy drop off, Marcel was friendly and knowledgeable, addressed my concerns and told me what would be done More

by saad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 26, 2025

Honda of Valley Stream responded

Hi Saad, We’re glad to hear Marcel made your visit smooth with his friendly and knowledgeable approach, and that your concerns were clearly addressed. If you ever need anything else, please don’t hesitate to reach out!

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