Alex Torres
Alex Torres at Envision Ford of Oxnard

Alex Torres

Service Advisor

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Alex Torres

October 24, 2025

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Alex Torres helped me with my check engine issue. He communicated and walked me through the process. He was always informing of the status of my car and when I should expect to pick it up. Very profe More

by Brendan.garcia
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2025

Envision Ford of Oxnard responded

I’m very glad to hear Alex provided such clear communication and professionalism while helping you with your check engine concern. Keeping you informed and walking you through each step is exactly how we want our customers to feel — confident and cared for. Thank you for recognizing his efforts and for trusting Envision Ford with your vehicle!

October 23, 2025

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When I picked up my truck, it was seriously dirty. In addition, the vapor barrier was all pulled up and not attached to the tailgate and the weather stripping was half attached. They said they'll c More

by KIH
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Recommend Dealer
No
Oct 28, 2025

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

October 21, 2025

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Big delay in finalizing the service Regarding sales, huge wasting of time, never meet promises More

by ayman2c
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Recommend Dealer
No

Other Employees Tagged: Armen Nalbandyan , Another sales person I don’t remember his name

October 21, 2025

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Service center staff is excellent! Alex did a great job fixing issues created by a previous team member. He turned a poor experience into a great one. More

by MAGUARIENTO
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Recommend Dealer
Yes
Oct 28, 2025

Envision Ford of Oxnard responded

I’m very glad to hear Alex turned your experience around and made things right. It’s great to know his professionalism and attention to detail helped restore your confidence in our service team. I’ll be sure to share your kind words with him — he’ll truly appreciate it. Thank you for giving us the opportunity to make things right and for trusting Envision Ford!

October 18, 2025

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The dealership has continued to improve its service over the last two years. It has gone from being almost nonexistent and extremely difficult to contact and receive interaction with, to now being prompt an More

by GRATELAKE1
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Recommend Dealer
Yes

Other Employees Tagged: Jose Alarcon, Daniel Ayala

October 16, 2025

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I purchased the vehicle here for a reasonable price, and had it only serviced here for three years. One warranty repair on a heated seat short and three "The Works" services More

by Timmy
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Ayala

October 04, 2025

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Alex was outstanding to work with. My car was updated and promptly returned. Thank you. More

by Phillips
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Recommend Dealer
Yes
Oct 11, 2025

Envision Ford of Oxnard responded

I’m glad to hear Alex provided outstanding service and had your vehicle updated and returned promptly. We take pride in delivering quick, professional care, and I’ll be sure to share your kind words with him. Thank you for choosing Envision Ford — we appreciate your business!

October 03, 2025

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Excellent service, professional and friendly. Alex Torres was very helpful in resolving recall issues. Much appreciated. More

by JHACKEL
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Recommend Dealer
Yes

September 29, 2025

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I drop off my vehicle the night before the service was to be done. I was told the recall update could take between 2-6 hours. It was completed in 2 hours. Thank you for completing the service early so my wif More

by MMWALKER5762
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Recommend Dealer
Yes
Sep 29, 2025

Envision Ford of Oxnard responded

I’m glad to hear your recall service was completed ahead of schedule and that we could get your vehicle back to your wife sooner than expected. Timely service and communication are important, and it’s great to know we met your expectations this time. Thank you for trusting us with your vehicle — we appreciate your feedback!

September 28, 2025

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Good service but disappointing that it took two days for completion. Lyft was a nice touch. More

by steve.hinkle
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you were satisfied with the service itself and appreciated the added convenience of a Lyft ride. At the same time, I’m very sorry the work took two days to complete — we know how important it is to get your vehicle back as quickly as possible, and we’ll continue working to improve our turnaround times. Your feedback helps us do better, and we appreciate the opportunity to earn your business.

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