I had an exceptional experience with my salesman
Galberto. His professionalism, courtesy, and attention to detail were outstanding. I truly appreciate his efforts, and I’m absolutely thrilled with m
Galberto. His professionalism, courtesy, and attention to detail were outstanding. I truly appreciate his efforts, and I’m absolutely thrilled with my new car. I highly recommend his services. I’d also like to extend my gratitude to the Manager for encouraging me to stay and complete the process. Everyone who assisted me was friendly, helpful, and truly made the experience enjoyable.
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by CASSJAMES58
Verified Customer
Verified Customer
Aug 06, 2025 -
Universal Nissan responded
Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience.
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
He was very helpful with my service thank you for being
so prompt with my car
so prompt with my car
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by PMMNETWORK61
Verified Customer
Verified Customer
Jan 12, 2025 -
Universal Nissan responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan.
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
friendly,no pressure to buy this one or that one.
fair offer on trade in,salesperson knowledgeable and helpful.
fair offer on trade in,salesperson knowledgeable and helpful.
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by stevehoghunter
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Mcneely
Dec 09, 2024 -
Universal Nissan responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Steve, please do not hesitate to let us know. We are always happy to help!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Keith was great as were Jake and Germo.
I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid th
I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid the dealer. They just weren’t as simple or clear as they could have been . Still appreciate their help and fair description of the truck. Thank you!
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by GLUFMINK2
Verified Customer
Verified Customer
Jun 06, 2024 -
Universal Nissan responded
Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
I now have four credit inquiries , I have excellent and
have a high interest rate,
have a high interest rate,
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by armyrub
Verified Customer
Verified Customer
Jun 04, 2024 -
Universal Nissan responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Gina Nava
Reputation Manager
gnava@universalnissan.com
Try to have you pay more for the vehicle which was a
different price online and inside the vehicle was a tad cheaper than what I paid for not even close
Will not go back or tell my friends buy from th
different price online and inside the vehicle was a tad cheaper than what I paid for not even close
Will not go back or tell my friends buy from them
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by MIGS76
Verified Customer
Verified Customer
Other Employees Tagged:
Felix Matos
Apr 29, 2024 -
Universal Nissan responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Gina Nava
Reputation Manager
gnava@universalnissan.com
Professional and articulate
Patient and courteous.
Would recommend to others. Great expectations toward customer service
Would recommend to others. Great expectations toward customer service
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by Godschild77
Verified Customer
Verified Customer
Other Employees Tagged:
Felix Matos
Dec 03, 2023 -
Universal Nissan responded
Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
We were so pleased with how smooth the transactions went,
we will come back for more business.
we will come back for more business.
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by hafidasamadi1
Verified Customer
Verified Customer
Oct 06, 2023 -
Universal Nissan responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Super helpful, considerate, patient understanding,
professional, a great team to work with, third lease with this dealership, 10 years a customer with universal, very happy and will continue to work w
professional, a great team to work with, third lease with this dealership, 10 years a customer with universal, very happy and will continue to work with them. Javon is the best of the best, a classy professional gentleman
that really cares about you, your situation, this made the deal so much a pleasure.
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by EMAIL4AL13
Verified Customer
Verified Customer
Jun 30, 2023 -
Universal Nissan responded
Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Sarfaraz Ahmed was awesome, he helped us pick our car,
there was no pressure at all he was very cooperative and knowledgeable, Thankyou for your help Mr ahmed
there was no pressure at all he was very cooperative and knowledgeable, Thankyou for your help Mr ahmed
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by nidia2273
May 17, 2023 -
Universal Nissan responded
Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com