Alfred Utset

My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown her buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown here. The next day I received a buyers order from the dealer with a trade-in of the same car for 7,000. More than $5,200 less! The dealer did not know I used the trade in option online. Both offers were without seeing my trade. Incidentally I received a check for $13,000 through the Autonation car buying service. I emailed Sean Kamal the GM of Lexus N Miami. He couldn’t be bothered to reply himself, so he pushed it off on someone below him. I was told the offer was 7,000 and maybe I shouldn’t trade in my car. Clear bait and switch move. No explanation, no apology. I felt the L Certified car they were selling was a good value, and decided to purchase it anyway. When I took delivery of the car it had a broken piece on the lower dash just hanging there. Impossible to miss on the multi-point inspection. Every other L Certified Lexus I’ve purchased was delivered in immaculate condition. I will say my sales person, Sierra was professional and very helpful along with her partner Constantine. Sean (GM), Alfred (used car mgr.) and Todd (finance mgr) typify the stereotypical car salesman. No integrity whatsoever, and give this Lexus dealership a bad name. More

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Marysabel was very attentive and helpful when I came in. The staff at Lexus North Miami is very welcoming. The staff at Lexus North Miami is very welcoming. More

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Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

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They keep emailing me, I have never been there. I don't drive a lexus. I am not in miami. I don't drive a lexus. I am not in miami. More

by leoruiz Verified Customer Verified Customer

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Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski Verified Customer Verified Customer

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Just purchased a CPO Lexus at this dealership, which provided a very warm welcome introduction to a very positive and top-notch car buying experience. The staff was very courteous, professional, and tho provided a very warm welcome introduction to a very positive and top-notch car buying experience. The staff was very courteous, professional, and thorough in ensuring the overall process was smooth, efficient, and seamless. We felt very comfortable with the overall experience and left satisfied. Not only are we very happy with our new car, but we are also very proud to be part of the Lexus of North Miami family. Special shoutouts to all staff and salespersons that provided exceptional handling of our new purchase - especially Jade, Abe, Alfred, Sean, and Jose! More

by Steven Verified Customer Verified Customer

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I’ve been a client for fifteen years. Everyone is excellent and very attentive. Process was easily and efficient. Everyone is excellent and very attentive. Process was easily and efficient. More

by somohanol Verified Customer Verified Customer

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Always have enjoyed the process at this dealership! Very professional and smooth process!Great service! Very professional and smooth process!Great service! More

by trinapinto19 Verified Customer Verified Customer

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The people are GREAT, not so sure about the product though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up ti though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up till now More

by pilar4104 Verified Customer Verified Customer

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Elder Abuse. On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go visit my dad on 12/01/2024 I saw the car and I asked him questions about the purchased price of the car. I asked him where is the Sales Contract agreement that he signed for the car. He said they never gave it to him . He said when he went to the dealership everything that he signed was digital and he was never given the opportunity to look over the documents on the screen. The financial representative just verbally told him to signed the sales contracted digitally, But they never gave him a Hard Copy. All the document was saved to a USB that was attached to the car key. My dad does not own a computer or a printer. He does not know how to work a computer. He went back to the dealership repeatedly asking for a hard copy of the agreement and they refused to give him one. He told them that he does not know how to use a USB and asked for a paper copy they then told him to go home and ask his son to upload the document from the USB and print the document. My name is Jeffrey Vincent I am his son and I don’t live with my dad. On 12/13/2024 I took a day off of work and went to the dealership with my dad and demanded a paper copy of the sales contract and when they gave it to us my dad and I reviewed it and saw that they up charged my dad with some much finance charges and high interest rate that my dad was not told or made aware of. My dad is Haitian and English is not his first language so I knew they he did not understand all the terms that was said to him so they took advantage and refused to give him a hard copy of the agreement knowing that if they had done this my dad would have not taken the deal. While we were at the dealer I demanded that they void the contract and take the car back because of fraud and they knew what they did was wrong but they refused to cancel the contract that they convinced my dad to sign without providing a copy of the contract so he can review it with someone who probably can speak creole to go over it with him so he could make a sound decision . My father is a nice Christian man that does not like to cause issues and trust people to easily. Due to this he trusted that the Lexus employee would do right by him. I knew something was wrong when they repeatedly refused to give a a hard copy of the agreement . Help my Dad get justice .Thank you . More

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