Alfred Utset | Page 10

A++ Srevive from Alex Lexus of North Miami has amazing customer service! Alex Suarez is made my buying experience as easy as 1-2-3. I will recommend him to all my family, f Lexus of North Miami has amazing customer service! Alex Suarez is made my buying experience as easy as 1-2-3. I will recommend him to all my family, friends, and coworkers. More

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Awesome Couldnt have asked for a better experience! Loved going to LNM. Everyone was helpful and encouraging. I will be back soon & have told many about my gr Couldnt have asked for a better experience! Loved going to LNM. Everyone was helpful and encouraging. I will be back soon & have told many about my great experience. I hope they will soon know the plesure it is to work with such an amazing team. More

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Best experience ever. This was by far the best experience I've had in any dealership out there. I loved every second of it. They were completely patient and made the experi This was by far the best experience I've had in any dealership out there. I loved every second of it. They were completely patient and made the experience worthwhile. Alex Suarez is one of the most kind and optimistic people I've ever met. I recommend him and this dealership to anyone! More

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Worst in class service This dealership provides its customers with the worst in class service. I may as well have purchased a used lexus from a hialeah mom and pop dealershi This dealership provides its customers with the worst in class service. I may as well have purchased a used lexus from a hialeah mom and pop dealership and probably received better, personalized service. Aside from our sales guy, Wayne, everything else was bottom of the barrel service. From the receptionist, to the service desk, no one felt like doing their job to the minimum expectations. The lease returns / used car department is probably the worst excuse for a "luxury" car company to be in association with. The lease return manager Johanna which is not listed as an employee does not return calls, sounds constantly annoyed, disgruntled with life, and simply miserable. Her manager, Alfred was not easy to deal with either as any piece of information is like a dentist prying a perfectly good tooth, PAINFUL! Every step of the way is a hassle and will never visit this dealer again, and maybe even the brand. More

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Great customer service , they really worked with all of my requests. Got a great deal and would never go to any other dealership to buy a car. , they really worked with all of my requests. Got a great deal and would never go to any other dealership to buy a car. More

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My Lexus experience I had the easiest and most pleasant car buying experience this summer at Lexus of North Miami. The salesman, Alex, was knowledgeable and very accommod I had the easiest and most pleasant car buying experience this summer at Lexus of North Miami. The salesman, Alex, was knowledgeable and very accommodating. When I mentioned wanting a red car, he offered his own Lexus for me to buy!- even had me test drive it. I would definitely buy from them again! Everyone else at the dealership was also extremely helpful and accommodating.- including the manager Alfred who went out of his way to make sure I got the car I wanted. Great experience ;) More

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Amazing Experience!! Excellent customer service by Alex Suarez (salesman) and Alfred Utset (manager). Alex was very thorough when delivering the vehicle to me and explaine Excellent customer service by Alex Suarez (salesman) and Alfred Utset (manager). Alex was very thorough when delivering the vehicle to me and explained everything in great detail. This was the easiest and most hassle-free experience I've ever had when purchasing a new vehicle. More

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WORST EXPERIENCE / DEALER EVER!!! The worst everything I have ever received was by this man --- Alfred Utset. The most unethical person I've ever met in my life. Makes everything perso The worst everything I have ever received was by this man --- Alfred Utset. The most unethical person I've ever met in my life. Makes everything persona and nothing business. Never will make any business with him. Do not sell / buy nothing from him!! Worst everything!! Horrible Experience with this employee and dealer!!! More

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Worst and most horrible experience and never expected this I would put -5 if it would be possible. UPDATE: 5/27/19, read also my yelp review that allows to have google drive links in it where I provide more I would put -5 if it would be possible. UPDATE: 5/27/19, read also my yelp review that allows to have google drive links in it where I provide more documentation The most horrible experience I have ever had in any purchase. I have tried to buy a car from them and ended up in $3000 debd !!! Please check Yelp review as this site does not allow me to post links. This is just xxxxing insane and outrageous. I don't know how to proceed. This morning I got a call from them they are asking me to pay for things I did not do. During the process at every step I did tell them what are my feature steps and that I will be traveling with the car from FL to CA and if I can't do this then to tell me ASAP. They told me I'm ok. I went to CA, meanwhile they say the loan did not get approved by the bank. Now they want to me pay for the car shipment back + shipment for my old car here which is roughly $2000 to $3000. Now they make me pay bills because I tried to buy a car from them. This is robbery in plain sight $3000 for their own mistakes and mismanagement. Meanwhile I have tried to contact them million times and they put in front of me people that have no decision power ! What can be done in such cases ? Seems people from this dealership have xxxxing clue about what they are doing, how to handle things when they go wrong or any clue about user experience. Can I go to the police ? Can I go to court ? I'm really not used to this and never expected this form Lexus related parties. That is why I went to Lexus in the first place. More

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One of the best experiences ever I just bought my second car from Mr Alex Suárez. The best salesman ever. I'm looking forward to buying the third one ONLY IF HE HANDLES THE DEAL. Than I just bought my second car from Mr Alex Suárez. The best salesman ever. I'm looking forward to buying the third one ONLY IF HE HANDLES THE DEAL. Thank you for everything down to the smallest detail. More

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