Alfred Utset | Page 8

Best team Proud owner of a Lexus LX, this is our 8th Lexus! Thank you Alfred, been working with you for 14years. Thank you Harvey for making all those servic Proud owner of a Lexus LX, this is our 8th Lexus! Thank you Alfred, been working with you for 14years. Thank you Harvey for making all those services as smooth as can be. More

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Be clear on what you are negotiating! Thought I was negotiating a price on a vehicle from their online inventory. Had an out the door price, only to find out that, even though the descrip Thought I was negotiating a price on a vehicle from their online inventory. Had an out the door price, only to find out that, even though the description of the car I was negotiating said certified, that they would not honor the certification because we 'negotiated' a price. Really? What dealership advertises a certified vehicle, works up a price, and then says, by the way, we will not certify this vehicle since we negotiated. NOT TO MENTION, the salesperson I worked with neglected to tell me this detail. It was the director of internet sales who told me only when I had to resort to calling him to get interior pictures (after asking for 3 days). I was given the 'Ma'am, I am the director and it doesn't matter what the breakdown of the price is if you have an out the door price.' Well, let me tell you I am the paying customer, and if the paying customer asks for a breakdown of the price, you give them a breakdown of the price. I don't care if you are the director or the POTUS. I only had to call the director because the salesman didn't deliver within a reasonable amount of time (3 days!) Very disappointed. More

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Karen review The staff was very unprofessional and deceiving until caught. The used car manager had absolutely no manners and was extremely rude. My car was not up The staff was very unprofessional and deceiving until caught. The used car manager had absolutely no manners and was extremely rude. My car was not up to a certified standard and the used car manager refused to repair it. He instead humiliated me and booted me out of his office in front of a group of people. Even your reception staff suggested i contacted the owner for the dealership. The saleman Jason never followed through after confirming in a phone conversation that the car should have been fixed because its certified. He too started ignoring my calls. Really unprofessional team. Not a good experience. The insurance guy was awesome. More

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As always a pleasure to do business with! Alex Suarez always takes care of me and my car needs. He ensures that I am satisfied with my purchases and I continue to come back as I know he treats Alex Suarez always takes care of me and my car needs. He ensures that I am satisfied with my purchases and I continue to come back as I know he treats me with respect and fairly. Always recommend Alex and the dealership in general! More

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Miguel is the most professional, courteous and well manner I stated my vehicle search online, like most now days, after a great friendly conversation with MIGUEL THODDE I decided to schedule a visit with whim, I stated my vehicle search online, like most now days, after a great friendly conversation with MIGUEL THODDE I decided to schedule a visit with whim, since he had mention that it was the biggest and newest Porsche Dealer currently in the US. After letting him know what particular vehicle I was after we decided to do 3 test drives and he never was in a rush always smiling and a very relax laid back attitude, He will look for the car that I am looking for and will definitely buy from him. Incredible customer service level and friendliness. More

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ABSOLUTELY THE BEST Alex and the whole staff at north Miami Lexus , is Amazing!!! Definitely will make sure you Drive home Happy , Excited and in the car of your Dreams!! Alex and the whole staff at north Miami Lexus , is Amazing!!! Definitely will make sure you Drive home Happy , Excited and in the car of your Dreams!!! Blessed!!! 🌟🌟🌟🌟🌟 More

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Worth driving 18 hrs from North to Florida Lexus Amazing service! Alex Suarez was always on point and ready to serve. Friendly and punctual! I recommend Alex to take care of your next purchase! Lex Amazing service! Alex Suarez was always on point and ready to serve. Friendly and punctual! I recommend Alex to take care of your next purchase! Lexus of North Miami went above and beyond our expectations. And the SPAHHHH!!! So relaxing!!!!! Worth our drive from Delaware to North Miami! We also would like to thank Alfred Utset and Matthew Silva for their undivided attention in helping us achive our purchase! Vivian & Aaron More

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ABOVE AND BEYOND MY EXPECTATIONS I want to take a few minutes to talk about my impeccable experience and recent purchase of my new Lexus! This is the 2nd time I Lease a Lexus from Lex I want to take a few minutes to talk about my impeccable experience and recent purchase of my new Lexus! This is the 2nd time I Lease a Lexus from Lexus of North Miami and the 2nd time that your sales associate, Mr. Miguel Thodde has assisted me! Miguel’s professionalism and ethics are by far like any other salesman I have ever seen! Also, your manager Mr. Alfred Utset, was great and very straight forward…something that is rare to find in the auto industry nowadays! You have a customer for life and I will be recommending my friends and families to come and see Mr. Miguel Thodde on their next purchase! More

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I love my new Lexus I had a great experience at this dealer. Mr Thodde was very professional, knowledgeable and helpful. He was honest, polite and very attentive to my ne I had a great experience at this dealer. Mr Thodde was very professional, knowledgeable and helpful. He was honest, polite and very attentive to my needs. He went above and beyond to locate the vehicle I wanted. Final price was exactly as negotiated (no last-minute surprises). The overall buying experience was fantastic! I highly recommend this dealership and Mr. Thodde and Alfred Utset for all his help too! More

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Great experience Miguel Thode and Alfred made our experience top notch from the time we walked in to when we left with our brand new Lexus. Q made our financing experi Miguel Thode and Alfred made our experience top notch from the time we walked in to when we left with our brand new Lexus. Q made our financing experience low stress and very clear. Great job guys. More

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